Precision Time Co

Complaint: [redacted] I am rejecting this response because:This business has no intention of helping me resolve this matter They have avoided me from the beginning and they submitted two claims because the first one was rejected after I continuously called and called and was told that the time to resolve the matter had already lapsed, so the claim was being closed by the USPS If they would have paid attention to my continuous calls and emails, the time to resolve it would not have lapsed Precision was the one that told me that I had to give the USPS days to find my package because supposedly, the label had fallen off If the label would have been securely placed on the box, the package would not have been lost When I sent my package to them, the package made it safely by fed ex I paid $but I got a service from fed ex and they were responsible in handling it.They also failed to insure the package for the correct amount it was worth Priority mail only insures the package $50, when I sent my watch and receipt was clearly documented that the watch was worth over $100.Precision is responsible for replacing my watch I have already contacted Kenneth Cole Productions to notify them that Precision does not do business ethically They give Kenneth Cole Productions a bad name Sincerely, [redacted]

Good Morning The package is expected to arrive on 12/ [redacted] Thank you International Watch Service Center

this is the same response I have been receiving for months to say this is the or even excusable would be a lie I understand some things take time but months for a repair is not a good business practice .I have been more then patient and willing at this point I would like to know what can be done to rectify this situation in a timely manner Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Good Afternoon We were not aware that the prior watches had not been received We do apologize that this took place Our system indicates you have spoken to a few of our associates and that new replacement watches were sent to you today via Fedex [redacted] Thank you again for letting us know that the original replacement watches had not arrived We hope that the second set arrives safely within the next 3-business days Thank you Precision Time / [redacted] Style Definitions */ / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Good MorningIn response to the complaint filed we have attached a copy of our service agreement and would like to reference the warranty language provided by Wenger as found on http://www.wengerna.com/swiss-watches-overview."3-Year Limited Warranty Wenger is proud to stand by our quality Swiss craftsmanship with a 3-Year Limited WarrantyThis Wenger watch is warranted to the original consumer/purchaser against breakage or malfunction under use due to defects in material or workmanship This 3-Year Limited Warranty also includes all components and craftsmanship of the Swiss movement and watchcaseWe will repair, or, at our option, replace any defective Wenger watch with the same or a comparable modelWe will refund the purchase if repair or replacement is not commercially possibleThe warranty will become null and void if the timepiece is misused, abused, tampered with or taken apart, or if the timepiece is repaired by an unauthorized repair centerThe warranty is not extended to the watchstrap, bracelet, finish, crystal or batteryThe warranty does not cover any incidental, consequential or special damage arising from any or all uses of the Wenger watchWenger watches must be repaired by an authorized dealer or the warranty is voidSome states do not allow the exclusion or limitations of incidental, consequential or special damages, so the above limitations may not apply What is covered under my Wenger watch warranty? Your Wenger watch is warranted for a period of three years from the date of purchase against breakage or malfunction under use due to defects in material or workmanshipWe will repair, or, at our option, replace any defective Wenger watch with the same or a comparable model We will refund the purchase if repair or replacement is not commercially possibleThe warranty will become null and void if the timepiece is misused, abused, tampered with or taken apartThe warranty does not cover the watch strap, bracelet, crystal, or batteryThe warranty does not cover any incidental; consequential or special damage arising from any or all uses of the watchSome states do not allow the exclusion or limitations of incidental, consequential, or special damages, so the above limitations may not apply.Where do I send my Wenger watch for warranty repair? All Wenger Watches are covered under a 3-year limited warranty from date of purchaseIf you have a Wenger Watch that is in need of repair, please submit your repair request to Precision Time, our preferred authorized repair center for Wenger Watches, via this LinkFor warranty work - include a copy of your proof of purchase for the 3-year limited warrantyFor non-warranted work - an estimate will be provided for your approval before any repairs are madePlease be sure that the words "Wenger", "S.A.KDesign", "SMT Design", "Swiss Military", "Genuine S.A.K.", or "Genuine" appear on the dial or on the back of the watch.When sending your watch to our service location, please pack it carefully and securelyWe recommend that you insure your watch against damage, theft or lossWe are not responsible for damage, theft or loss during shippingNOTE: PLEASE DO NOT SEND WATCH BOXES Please note: There is a $shipping & handling fee for all warranty and non-warranty watch repairsPlease send a check or feel free to call us to arrange alternative payment methods once watch is received."As the authorized repair facility for Wenger, we are bound by their policies for repairs The customer stated in the complaint, "The jeweler kept trying to fix it, and couldn't." If an unauthorized repair facility opens a watch it does void the warranty Currently [redacted] in Wadena MN is not listed as an authorized repair facility or retailer from Wenger We have asked Wenger to validate this on multiple occasions and are awaiting their response The $check sent in with the repair only covers the return shipping and handling If the customer would like the watch replaced, they will need to contact Wenger directly as we are not authorized to send replacement watches.Thank youPrecision Time

Good AfternoonWe do apologize for the delay in receiving parts from Invicta to complete your repair We have been working with them since and it continues to be our experience that their ability to provide spare parts in a timely manner, of 14-business days, is not possible We are given no notice of delivery other than the arrival of the partWe currently have watch pending delivery of parts from InvictaAs stated in our terms of service, "We make no guarantees regarding the length of repair timeDue to the nature of the repair, the varying timeliness of parts suppliers and availability of parts, we can only provide general estimate." We are at the mercy of the manufacturer We speak with them regularly about the frustrations we have and those of our customersWe've not been able to obtain parts any faster.We appreciate your business, we are truly sorry for the extreme length of time it has been for Invicta to send us your parts.Thank youPrecision Time 800x / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because: They have had this watch for months, and should of had plenty of time to communicate with Wenger.The Jeweler said he is authorized to sell and repair Wenger watchesWhy else would he have them?? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have the email saying $for shipping, etc Sincerely, [redacted]

We are sorry that Wenger has not responded to us As a 3rd party repair facility, we are bound by the terms of their warranty and internal policies Once we receive information from them, we will contact you on how to proceed