Precision Transmission Group

Complaint: [redacted] I am rejecting this response because: There is no proof of abuse and your 3rd party inspector did not find any issues with the items you listedA part can fail and not be noticeable right awayWe will not except this lack of resolutionIf there is no proof of abuse or worn or damaged parts then the warranty needs to cover this, we are expecting a new transmission be shipped to us or a full refund plus reimbursement Regards, [redacted]

The history behind this issue is not 100% accurate. The customer had an issue with the 1st transmission that was sold back in early April 2017. On 5-30-17 a claim was called in and a replacement was sent. The 2nd unit had the same complaint as the 1st. We tried to send parts to the shop. Those parts...

were found to be incorrect after the fact. The shop damaged those parts instead of notifying us that there was an issue until they couldn't make it work. After we received the parts back, we paid the claim as stated in the warranty documents. When the bill was sent from the shop, we noticed that the invoice from the shop had stated that other sensors had been replaced and those sensors would have caused the issues the customer was having with the transmission and may have been the cause of the transmission replacement back in April in the first place. At that point, we refunded the customer in full for his original purchase, he kept the 2nd transmission from us and we deducted the amount for the damaged parts from that credit. So, the customer was refunded in full and the prior claims were paid based on the warranty coverage. I don't believe that the shop was being upfront with the customer and he got stuck in the middle. We consider this matter closed and no more monetary credits are due.    If you have any questions, please feel free to contact me.  [redacted]General ManagerPrecision Transmissions Group Inc.

The transmission was installed and ran for 700 miles. At that point the claim of a leak was called in. After some initial diagnosis, a gasket was sent to be replaced at the request of the installer and based on their diagnosis. After that point, the installed contacted us to let us know the back...

housing was cracked. We sent a 3rd party inspector to the installer for inspection. After that and based on the fact that the transmission went 700+ miles that the issue was not a manufacturing defect but that of an outside influence. Having a worn engine mount, transmission mount, universal joint, or having the truck off road will cause this issue. We advised the installer of these facts and denied the claim and voided the warranty. Because the issue was not a manufacturing issue, they would have to replace the broken housing at their expense. We consider this matter closed and cannot offer warranty coverage.  If you have any questions, please feel free to contact me.  [redacted]General ManagerPrecision Transmissions Group Inc. [redacted]-6164

Complaint: [redacted]
I am rejecting this response because: There is no proof of abuse and your 3rd party inspector did not find any issues with the items you listed. A part can fail and not be noticeable right away. We will not except this lack of resolution. If there is no proof of abuse or worn or damaged parts then the warranty needs to cover this, we are expecting a new transmission be shipped to us or a full refund plus reimbursement.
Regards,
[redacted]