Precision Transmission Parts

Initial Business Response /* (1000, 5, 2016/04/13) */
Contact Name and Title: *** *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
The customer purchased a product on Monday 3/28/On Saturday 4/2/he called the counter and explained that he had a problem
with the product saying it did not function properlyHe said he had to go out and buy one at Auto Zone on the weekend because we were closed and now he wanted a refundThe counter person realized this statement did not seem factualThe counter person told him to bring it in and we would check the product to see if it was defective, but we could not refund his money on Saturday
This was explained to me when I came in on MondayThis did not sound right so I called Auto Zone to verify that they have that kind of product because I have never heard that they supply itThey explained that no store in Bakersfield stocks one and that it is stocked in a warehouse and it would take two days to get one and it would cost $plus a core chargeThe customer told the counter person that he had paid $
So this seemed very oddWhen the customer showed up at 4:On Monday afternoon - trying not to be confrontational with him - I explained we would not give him a refund but store creditI asked him what shop did the work because the whole story was questionableHe would not share that with me and he has not shared the invoice from Auto Zone with meI asked him to come back the next day while the machinists were there so that he could be there when the product was checked, he refused
The offer still standsIf he would like to bring it back while the machinists are there - they work from 7:00-3:- we would love to check this product outWe would even invite the mechanic that diagnosed the situation to come with himIf there is a defect we will refund his money in fullIf the product is good we will still give him store credit as his refund
Thank you for letting me explain myself
Initial Consumer Rebuttal /* (3000, 7, 2016/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand what the owner of the business is insinuating because I have a receipt that says
No refunds on electrical parts or Special Order: which the product that I purchased is not an electrical item or Special purchase item
All goods returned Must be Accompanied by this Invoice: which I still have the invoice of purchase
A 15% restocking fee will be charged on all returnsWhich I understand
Order_Number: XXXXXX
Account_Number: INVOICE # XXXXXX
Nowhere on the receipt does it have anything else besides this informationIt does not say on the receipt to have a mechanic present for a refundIt also does not say if the owner believes it is information provided to him he could refuse a refund
I don't understand what that has to do with my purchase, the receipt is written a certain wayThis business should change the receipt to better fit their business if they wish to have mechanics present for refundsI don't really want store credit I am not a mechanic, so I don't need anything from this business
I feel discriminated by the owner as he is coming up with unwritten rules that I believe other customers don't have to go throughI am unsure if this is only happening to me or if it has happen in the past
The owner did not address anything about his receipt just speculationsI am not basing my refund off of speculations I am basing it off what the receipt states, which is his (owner) document of (promise) to the public
I would like to request a refund back to me; I followed all proper procedures in this matter to obtain a refundIt is not an electrical part or special order itemI have the invoice as requestedI understand that a 15% restocking fee will be charged on all returnsI am looking for a refund of the item
If this cannot be resolved with a refund I would really like this to be documented against the business for future customers to viewI have all proper documents to support my argument, and I have tried to get a refund in a timely mannerThank you for allowing me to share this with you and hopefully with everyone else if this is not resolved
Final Business Response /* (4000, 9, 2016/04/21) */
When the customer called on Saturday the original complaint was that the product was defective and he wanted to return itI told him we would love to check that out and that the machine shop was open Mon thru Friday 7:am to 3:pmIf the product was defective, we would refund his moneyHowever, it has been installed and therefore has fluid in it and can not be restocked as an unused partHe has not ever given us that opportunity to check it outThat invitation still standsWe would like to resolve this issueIt is now in the customer's hands
Final Consumer Response /* (4200, 12, 2016/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was initially told to come in between the hours of 9:am to 5:pm; however when I arrived with the part at 4:00pm I was told that I was unable to be refunded and needed to come back from 7:am to 3:pm to see the mechanicsIn no way was I trying to dodge this request, but the simple fact is, and I told the owner that I am a full time employee and this would be difficult because they are not open on the weekendThe owner stated, oh well then I guess you don't get a refundAfter my altercation with the owner like I previously stated I feel singled out and discriminatedI do not feel I will be treated fairly and honestly given the situationI was hoping to get this resolved through mediation, and I do not wish to have any further contact in person with this businessI have no trust in the owner's word or his morals to his business policy
As to what I asked in my last response the owner never addressed their receipt policyThis continues my argument over the fact that they sell rebuilt used parts, and I am aware of this, and was willing to pay their restocking feeNowhere in the contract/receipt does it state that once the part is used you cannot return itThis is stated only for their electronic parts
I can see that I am not going to get my initial request of a refundI would like these correspondents to be made public to ensure that no other customer would have to deal with this headache