Precision Travel, Inc.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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The complaint is over. I am not paying them to come look at my chair

Customer has been notified that she can reselect a new chair.
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Customer: [redacted]:All services issues relating to all La-z-boy products are handle through Comfort Care (La-z-boy Service Division) Phone # [redacted].Hope this helps to assist Ms. [redacted]. We have also forward a copy of her complaint to Comfort Care.Thanks and Make it a Great Day!!**...

[redacted]Human Resources /Acct ManagerLa-Z-Boy Furniture Galleries

[redacted] Sent: Monday, August 08, 2016 2:11 PMCc: [redacted] Subject: [redacted]Hello,Here is our response to complaint ID# [redacted]:The customer came into our store on 7/10/16 and decided to purchase two leather Logan rocker recliners. They chose for theirs to be...

exactly like the showroom samples that are on our floor. The Logan rocker recliner comes standard on a "Tall Rocker Base" and is shown that way on the floor. The chairs that the customer received were also on the same "Tall Rocker Base" that we showed them in the store and continue to display. When the chairs were delivered, there was a problem with one chair, so our delivery crew went back the same day and picked it up. At that time, we planned to get them a new chair to replace it. When Mr. [redacted] came home from work that evening, he and his wife decided the chair that was left was not comfortable for them. They called and asked to exchange the chairs for a different style. Once our store delivers product to the customers home, La-Z-Boy honors warranty concerns, but no exchanges or refunds are allowed. The customers are made aware of this and sign paperwork that they understand this policy. I am attaching a copy of the signed order. In order to try and accommodate the customer and allow them to select a new style of chair, we offered to take the chair that was delivered back with a restocking fee of $275. The restocking fee is charged because when another customer buys that chair, we are responsible to let them know that it has been in someone elses home and we mark it down to resell it. We normally do not take furniture back at all once it has been left in the home, but we offered this to accommodate the customer. Once the customer decided not to keep the chair, they said that the scale of the chair was different from the one on the showroom floor. We picked up the recliner that was left in their home and we placed it next to our floor sample and found that the chairs were exactly the same. At that point, I called the customer and invited them in to see the chairs side-by-side. At that time, Mr. [redacted] told me to go ahead and place the order for the new chairs that they had picked out and to charge him the $275 restocking fee. The chairs the [redacted]s chose cost less than the original chairs. Even with the restocking fee, the [redacted]s still have a store credit for the difference in the amount of $149. As of today, we will process a refund check for $149 to the [redacted]s so that they will not have to use it as a store credit. $149 is the difference in the amount of the first chairs and the second ones, less the restocking fee of $275.--