Precision Tree Removal & Contracting

Dear [redacted] ,As your records should indicateIn the years or more that I have been fitting hearing aids, I have not had more than two complaints.As [redacted] stated in this complaint.I do not recall [redacted] ever stating that he had several hearing tests informing him hearing aids would not help him.I can understand sometimes people have buyer’s remorse or just decide they want to return a purchaseIt happens in all businesses.However after the following procedures:1.A Video Inspection of the ear canalThis is where you see inside your own earThe inspection appeared very normalThe client was able to see this on a TV Monitor.There were no excessive wax accumulations?No foreign bodies in the ear canal?No Growths in the ear canal?No Scar Tissue on the ear drums?No Infections of the lining?No Fluid behind the ear drumAir conduction and Bone ConductionWhere the client dictates to us where he or she hears the tonesSpeech Testing? (SRT) Speech Reception Threshold? (MCL) Most Comfortable Level of Speech?(LDL) Lowest Discomfort Level?DiscriminationAfter administering the procedures twice, the results came to the same conclusion.The dictated results indicated he would do very well with the use of hearing aids.Especially with the technology of an open fitWith the following features.1)Revolutionary Adaptive Feedback Cancellation System with constant monitoring-virtually eliminates whistling known as feedback.2)Achieves an extremely high level of performance at one of the lowest battery consumption levels in the hearing industry.3)Reduces annoyance and fatigue of background noise while giving clarity and low distortion to speech input, resulting in a full and clear speech production.4)Adapts to different listening situations such as dining in a restaurant, participating at a place of worship, or enjoying a party.(5) Responds to background noise of all intensives, allowing the clear, crisp sound you want to hear come through without generating distortion.After having the hearing aids for several weeks, the [redacted] ’s called me for service that he needed an adjustment.Upon arriving to his home and hearing his complaint, I proceeded to remove my laptop to make an adjustment ,t o solve the problem.He abruptly stated that he wanted to return the hearing aidsIn addition, showed me insurance papers that the claim was denied bang he had Medigap with the insurance company.I asked her to make me a copy, so I could call the insurance companyI gave her a service order verifying the hearing aids were returned [redacted] had made an accusation that I took this service order backShe must have handed to me with the insurance papers [redacted] also states I shared information about other clients, names are never shared unless we have permission from a client to do soFriends of theirs had made a purchase the same day and she told me his wife had told her[redacted] was very rude to me about the charges and stated it was (BS)I reminded him he was aware of the charges when he made the purchase and the hearing aids were delivered[redacted] his wife was very apologetic to me and said she had no idea he was going to do this,(Return the hearing aids).However, we clearly state the charges and have all the paper work signed.This was thoroughly reviewed with both [redacted] and [redacted] at the time of purchase.Ail Signed Attachments Enclosed:?We have the medical waiver signed twice.?On the Confidential Audiogram, there is a signed medical waiver?On the Contract, there is a signed medical waiver.?There is a three day cancellation Clause (clients are given two copies).?There is a disclosure Agreement clearly stating charges and no charges.?A copy of the insurance claim stating we do not guarantee payment as policies vary.?A letter of Confirmation of the return of the hearing aids.In addition, yes the credit cards do charge our company as all others a fee for the use of the purchaser’s card.I called [redacted] , to inform her we would be refunding her credit card the $3,(Three Thousand Two Hundred fifty dollars) immediatelyI also informed her I was on my way home from my grandson’s funeral at this time(l was not in the office)The timing still had a few days from the date I had promised her.She then informed me she had already taken care of the matter with her credit card company.Therefore, I stated I would not have it refunded if she already took care of the refund.The credit card did debit my account and refunded their account For $3,(Three Thousand Two Hundred and Fifty dollars).The other fees $(One Hundred Fifty Dollars) (returned charge per Hearing AidID# [redacted] ( [redacted] Total charges incurred as per contract and Day Disclosure for returned hearing aids.$(Three Hundred Dollars)$(One Hundred fifty Dollars) per Hearing Aid.$(Two Hundred and Fifty Dollars) Fitting Fee.$(Five hundred fifty dollars) total due as per contract and Day cancellation disclosure.Certainly she was aware of the non refundable items, as she disputed the $3,250.00, (Three Thousand Two Hundred and Fifty dollars)With her credit card companyShe was aware of the non-refundable fees and did not dispute the feesNow she proceeded to write to you The Revdex.com disputing these charges.Best Regards,Catherine G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: there are many inconsistencies and mis-statements in the response the business has offered. If MsG*** does not wish to compromise in any amount on the return fee, we shall seek assistance elsewhere. I would think that in the interest of preserving her reputation and acting in a professional matter, it would be in her best interest to compromise if she wished to continue serving our Community
Regards,
*** ***

Dear [redacted],As your records should indicate. In the 35 years or more that I have been fitting hearing aids, I have not had more than two complaints.As [redacted] stated in this complaint.I do not recall [redacted] ever stating that he had several hearing tests informing him hearing aids would...

not help him.I can understand sometimes people have buyer’s remorse or just decide they want to return a purchase. It happens in all businesses.However after the following procedures:1.A Video Inspection of the ear canal. This is where you see inside your own ear. The inspection appeared very normal. The client was able to see this on a TV Monitor.There were no excessive wax accumulations?No foreign bodies in the ear canal?No Growths in the ear canal?No Scar Tissue on the ear drums?No Infections of the lining?No Fluid behind the ear drum2. Air conduction and Bone ConductionWhere the client dictates to us where he or she hears the tones.3. Speech Testing? (SRT) Speech Reception Threshold? (MCL) Most Comfortable Level of Speech?(LDL) Lowest Discomfort Level?DiscriminationAfter administering the procedures twice, the results came to the same conclusion.The dictated results indicated he would do very well with the use of hearing aids.Especially with the technology of an open fit. With the following features.1)Revolutionary Adaptive Feedback Cancellation System with constant monitoring-virtually eliminates whistling known as feedback.2)Achieves an extremely high level of performance at one of the lowest battery consumption levels in the hearing industry.3)Reduces annoyance and fatigue of background noise while giving clarity and low distortion to speech input, resulting in a full and clear speech production.4)Adapts to different listening situations such as dining in a restaurant, participating at a place of worship, or enjoying a party.(5) Responds to background noise of all intensives, allowing the clear, crisp sound you want to hear come through without generating distortion.After having the hearing aids for several weeks, the [redacted]’s called me for service that he needed an adjustment.Upon arriving to his home and hearing his complaint, I proceeded to remove my laptop to make an adjustment ,t o solve the problem.He abruptly stated that he wanted to return the hearing aids. In addition, showed me insurance papers that the claim was denied bang he had Medigap with the insurance company.I asked her to make me a copy, so I could call the insurance company. I gave her a service order verifying the hearing aids were returned. [redacted] had made an accusation that I took this service order back. She must have handed to me with the insurance papers. [redacted] also states I shared information about other clients, names are never shared unless we have permission from a client to do so. Friends of theirs had made a purchase the same day and she told me his wife had told her.[redacted] was very rude to me about the charges and stated it was (BS). I reminded him he was aware of the charges when he made the purchase and the hearing aids were delivered.[redacted] his wife was very apologetic to me and said she had no idea he was going to do this,(Return the hearing aids).However, we clearly state the charges and have all the paper work signed.This was thoroughly reviewed with both [redacted] and [redacted] at the time of purchase.Ail Signed Attachments Enclosed:?We have the medical waiver signed twice.?On the Confidential Audiogram, there is a signed medical waiver?On the Contract, there is a signed medical waiver.?There is a three day cancellation Clause (clients are given two copies).?There is a disclosure Agreement clearly stating charges and no charges.?A copy of the insurance claim stating we do not guarantee payment as policies vary.?A letter of Confirmation of the return of the hearing aids.In addition, yes the credit cards do charge our company as all others a fee for the use of the purchaser’s card.I called [redacted], to inform her we would be refunding her credit card the $3,250.00 (Three Thousand Two Hundred fifty dollars) immediately. I also informed her I was on my way home from my grandson’s funeral at this time(l was not in the office). The timing still had a few days from the date I had promised her.She then informed me she had already taken care of the matter with her credit card company.Therefore, I stated I would not have it refunded if she already took care of the refund.The credit card did debit my account and refunded their account For $3,250.00 (Three Thousand Two Hundred and Fifty dollars).The other fees $150.00 (One Hundred Fifty Dollars) (returned charge per Hearing Aid. ID# [redacted]Total charges incurred as per contract and 30 Day Disclosure for returned hearing aids.$300.00 (Three Hundred Dollars). $150.00 (One Hundred fifty Dollars) per Hearing Aid.$250.00 (Two Hundred and Fifty Dollars) Fitting Fee.$550.00 (Five hundred fifty dollars) total due as per contract and 30 Day cancellation disclosure.Certainly she was aware of the non refundable items, as she disputed the $3,250.00, (Three Thousand Two Hundred and Fifty dollars). With her credit card company. She was aware of the non-refundable fees and did not dispute the fees. Now she proceeded to write to you The Revdex.com disputing these charges.Best Regards,Catherine G