Precision Tune

NWOSS assumed that we would continue use of their service even though we had notified them of issue with the service we receive from them There are multiple problems with their equipment and they would only repair it if we paid for over $Then they assumed that they would continue billing us for annual service fees even with no service being providedAlso no contract in place

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Precision Tune Auto Care strives to exceed customer expectations by doing the right thing consistentlyMr [redacted] did visit our facility to perform a routine brake serviceAfter the service was completed Mr [redacted] noticed a noise coming from the left front of his vehicle upon application of the brakesMr [redacted] returned to the center and informed our staff of the issue In the interest of customer service Precision Tune Auto Care replaced the brake hardware components on Mr [redacted] 's Cadillac at no chargeThis problem has been resolved

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Treatment plan allegedly read and clearly signed by this individual stated several times that this was a cost ESTIMATE of the procedure and, in specific language, that the final treatment may differ (more or less) from the treatment plan depending on the needs during the actual procedureThis intent is towards an effort to provide complete, accurate careIndividual was also offered the opportunity to produce alleged state statute documentation stating we were disallowed to charge as thus (per the signed treatment plan) in an effort to avoid said individual being sent to collectionsSaid individual agreedSaid individual did not produce such documentation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was exactly as they said, an estimate based on their knowledge and experience and as professionals they should be held to the agreed priceIt's just good businessNot to mention the fact that the work was not done correctly and I had to take off work and return for the procedure to be performed a second time and the doctor admitted, in front of his assistant, it was HIS mistakeI should be asking for ALL my money back Final Business Response / [redacted] (4000, 9, 2015/09/22) */ As the individual correctly stated in his rebuttal, it was an ESTIMATEAs defined by Merriam Webster TO ESTIMATE: to produce a statement of the APPROXIMATE cost ofThis individual, however, incorrectly related the events regarding the return visitWhat actually occurred is that the Drhad that individual return for a routine, FREE-OF-CHARGE post-operative exam to make sure all was well with healing from the procedure, as is his policy with every post-procedural ptIn that first post-op, a FREE-OF-CHARGE visit, the individual reported no issuesThe individual then returned for a second post op, apparently experiencing some issues, as the healing of living tissue doesn't always follow the straightest of trajectoriesAs always, the Drwas more than happy to see this individual again to address any issuesThis second powas also FREE-OF-CHARGEIn this 2nd FREE-OF-CHARGE povisit, the Dractually performed an additional, minor procedure, FREE-OF-CHARGE in order to make the individual's surgical results more comfortable, not due to any error in the first procedureAs the initial procedure was clearly successful, based upon pt.'s satisfaction with no request for more poexams to date, what portion of the FREE-OF-CHARGE would this individual like refunded? Final Consumer Response / [redacted] (4200, 11, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Everything in their previous response is untrue, based on hearsay and speculationI made the follow up appointment, not them, because of the pain I was inI made my complaints, pain and dissatisfaction very clear to every person I contacted at that office The business is wanting to hide behind legal loopholes and word games instead of doing the right, moral thing and honoring their word and doing business in a moral, professional manner Yes, I am very upset over this whole ordealThe money they have cost me from not doing the job correctly the first time and now not honoring the agreed upon priceI am sorry I ever stepped foot into that office and will do everything in my power to make sure all the people of Springfield know what kind of business they really are

Without having the vehicle looked at there is not much I can do, Advance Auto Parts does not do "Diagnostics" they will read your codes at no cahrgeAlso for someone to say "we gave a diagnostic" is crazyA diagnostic is impossibleI will authorize the customer to take the vehicle to [redacted] ( Store Manager) to do a free diagnostic on it and find out exactly whats wrong at the customers convienienceOnce we do that and find out whats going on I can better judge the situation [redacted] d is also a "Master GM Certified Technician" and he would be better suited to look at vehicleCustomer can call the store at ###-###-#### to set up a appointment at any time that suites him

Initial Business Response / [redacted] (1000, 9, 2016/03/17) */ The account by the parent of the patient who received an exam at Oral Surgery of Springfield was wholly inaccurate on multiple accountsThe facts include: The parent has been billed for nothingThe patient's/patient's insurance was billed for the exam, as we bill every eligible insurance for Oral Surgery of SpringfieldThe exam was paid by the insurance as an eligible fee The parent was asked to pay 40% of the planned procedure cost in order to schedule the procedure, as the parent's insurance covers 60%, as the MetLife site statesOur billing coordinator observed the standard, proper protocol of requesting a portion of payment for scheduling a procedure when filing insuranceWe thusly charge every patient with pending insurance at schedulingThis allows us to maintain financial stability and keep costs low for all patients We in fact offer payment plans through Care CreditThe brochures are at the scheduling desk and always offered by the attending staff After sending the pre-authorization to the parent's insurance company, the billing coordinator in fact did communicate via phone with that insurance company regarding the pre-authorizationThe parent even commented to our billing coordinator that the person at TRICARE told the parent that the procedure would "possibly" be coveredimplying no guarantee Any insurance company will state there is never a guarantee of coverage prior to a procedure Our ledgers have a plethora of evidence that we do in fact reimburse each and every patient whose insurance has ultimately made payment, constituting an over payment on the patient's account I did call the parent and attempted to discuss the factors of her discontentThe parent's response was that regardless of what anyone thought or could say, she had decided our staff member "was rude and that no one could change my mind." I wished her success in treatment for her daughter A week later, we received the pre-authorization from the parent's insurance for the procedure and have it on file It is our strict policy at Oral Surgery of Springfield to provide highly competent and polite service to all individuals

I would need to see a receipt where the dealer was gonna charge dollars to program computer before going any furtherGenerally this is a hundred dollar repair

I spoke with Mr *** and he explained the situation with his rims and the spacers, I also spoke with the center that he had his services performed According to the center manager that the spacers on his rims were already broken and that a couple of bolts was already missingI
made the decision to reimburse Mr *** for the spacers that he had purchased to replace the ones missing and or damagedWe have resolved this issue and Mr *** wil continue to be our customer

Precision Tune Auto Care strives to exceed customer expectations by doing the right thing consistentlyMr*** vehicle was damaged while in our possession and his complaint of us not handling the situation properly was entirely trueTo rectify the issue we repaired Mr***' vehicle at no
cost to himAdditionally Precision Tune Auto Care leadership retrained the employees that did not perform to our standards.
Respectfully,
*** ***
Precision Tune Auto Care

I have spoken with the customer and offered them a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I Have Gotten My Vehicle FixedI'm Only Rejecting This Offer Because, It's Pointless At This PointThx For The Offer
Regards,
*** ***

My name is *** I am writing from All American Appliance Service regarding the claim id # This is for a customer by the name of *** *** who called our company back in September of for repair on his General Electric refrigerator We ordered parts which were on a
factory back order through the manufacturer which is why this job has taken as long as it did to complete We also came to find out after the parts came in that this unit is actually a Samsung product on the inside not a General Electric, which is also a reason it took so long to repair We have gone to repair the unit on July 21, with no additional cost to MrPicinich, and we have since tried to contact him on numerous times to check the operation of the unit and the customer has not returned any of our calls since July So to our knowledge the unit is fixed and working properly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

NWOSS assumed that we would continue use of their service even though we had notified them of issue with the service we receive from them
There are multiple problems with their equipment and they would only repair it if we paid for over $Then they assumed that they would continue billing us for annual service fees even with no service being providedAlso no contract in place

Initial Business Response /* (1000, 5, 2017/04/25) */
We had completed the Final plan, signed/sealed and READY for registration, for our client without him or his lawyer providing us with any namesOur client was in a rush to get this plan so he could transfer the propertyThis is why we rushed
to get this plan Finalized with a seal(The Association of New Brunswick Land Surveyors requires us to seal our plans)At this point the plan is only ready for registration by his lawyerAt no point did we ever register any plan dealing with this piece of propertyOur client seems to be confused about this plan being registered as it has never been registered to this dateHis lawyer requested him to have the property surveyed first before they transferred the propertyOur plan was completed and our client came to our officeWe were in the back room of the office when our client entered and we were unaware he was thereHe took the plan and the invoice and left our office without paying or talking with anyoneThis is theft and we should have reported this to the RCMP, but we put trust in our client to return with payment
Neither our client or his lawyer have the professional background(Land Surveyor) to either Vet or validate our planOur client had his opportunity to REVIEW this plan with us had he not just taken the plan and invoice without speaking with anyone
About weeks later our client had consolidated his properties adjacent to our surveyHe at that time requested us to make changes to the final signed and sealed plans that he took from our office to include the changes he made to his property after we completed our planHe at this time provided to us names of who he believes to be the owners of the property we surveyedThe names and document that our client claim are the true owner were never provided by his lawyerAfter talking with his lawyer and his lawyer telling us that he was not sure as to the actual true owner we researched the document provided by our client and found that this document was later rectified with a new document and then transferred to a different ownerThe description in this document is vague and could be construed to include this old undeveloped roadWe placed the name and document where the land was transferred to on a new plan and re-invoiced our client for the additional work he requestedWe are surveyors and not lawyers and would have liked to have been provided with owner names by a lawyerWe told our client the name and document he provided was rectified and later transferred and that we placed this new document on our planTo this date we have never heard from his lawyer on his opinion since we originally talked to him on the phoneThis client has been hard to deal with and we should have not even accepted the work from this client due to our past history with payment from himOn our previous project it took a year for him to finally pay his billWe performed our work and completed the requested plan to aid our client in the purchase of this old undeveloped roadHe had made arrangements with a person who he thinks owns the road by a certain documentIf this document does include this road it was later rectified and then transferred to a different ownerWithout a letter signed by his lawyer we were unable to put this name on our plan as we did not believe that this person owned the propertyWe must do our work for the greater good of the public and not be biased to our clientThis client wants us to place names provided by him(NOT his Lawyer) fraudulently on our plans so they can make a land transfer illegally to themselvesWe have billed this client who responds in their emails with no negativity and specifies no issues with our workThey appear to have been happy from the correspondenceLater we ask if we can expect payment as the work has been completeAt this point our client decides to send a complaint to our associationWe have responded to the complaint and are awaiting a responseWe have since sent a letter to our client allowing him to contact us to make payment arrangements before we send it to collections and/or our lawyerI would suggest contacting this guys lawyer and ask him if he would be willing to send us a letter with the names that our client says are the ownerI don't think the lawyer would agree with his client at this pointIn this complaint I see our client is requesting us to reverse our invoice for work we performed by contract
We performed the work requested to the best of our abilitiesOur client states that our contractual agreement was for us to place names provided by his lawyerIt does not state that we would prepare a plan with names provided by himWe also did not agree on providing a tentative plan showing this property as this was not required by the municipalityOur client could have easily reviewed the plan at our office and state that he wanted to review it with his lawyerHe did not do thisHe took the plan and didn't contact us for weeksUp until then we thought our work was complete as he had the register-able plan and his invoice and his lawyer could have easily registered the plan and transferred the propertyThis land has yet to transfer to him and at no point has our company held him up from transferring this propertyOur plan is not required to transfer the propertyAn owner and a lawyer who believes that they are an owner is however requiredOur plan basically just shows the extent of the property to help in the transfer but is in no way requiredThe client is next asking for us to illegally surrender All related field notesThis is against our associations standards as all of our field notes are required to remain in our belongingAlso since this work has been done we have lost several other paying projects on the same piece of land as we declined the work due to a conflictAny issues/missunderstandings that have been brought up could have been easily resolved by a phone call or meetingIt appeared from the correspondence we had with our client that they were happy with the work we didWe had no idea there was any problem until we received a complaint lodged by our client through our AssociationAt this point we will release the plans that are prepared when the invoice is paid in fullIf we receive from his lawyer a signed document stating the names of the owners, as indicated by our client, we will place these names on the plan at no additional cost
Initial Consumer Rebuttal /* (3000, 9, 2017/05/03) */
(Please see attached)
Final Business Response /* (4000, 12, 2017/05/09) */
Robert
I am sorry for any misunderstandings we may have hadI would like to propose a resolution to this situation by providing you with a final plan with what ever name your lawyer provides usPlease have your lawyer email us directly with the names and documents he wishes to have on the final plan for that portion of the undeveloped roadWe will make these changes and the plans will be ready for you and your lawyer to review within business dayOnce we have an ok we will make the final printsAlso I will remove the minutes of time it took us to tie in the Ordinary High Water Mark and Beach line from invoice ***, even though they were required for the surveyI will reduce the research hours from to and the SNB half day search fee from to (This research was done as we believed that you were looking to get your final plan so you could get the parcel transferredWe were not provided with documents or a name at this point and you appeared to be in a rush to get the planWe truly did not think you required a tentative planSo without the names being provided by your lawyer we went ahead and did research to find a document for this undeveloped portion of Fourth StreetYes we finalized this plan but we did not register it.) I will further void invoice ***(Amendment of plan to show consolidation of parcels, additional research and seal) as long as these documents do not prove to be correct by a lawyerThe total invoice due upon pickup of final plans will be $*** + HST = $***I truly do not want to cause any issues with this transfer and would like to make this happen for youIf you would like to get together to discuss this matter and come to a resolution please let me knowAlso I would like to address that we believe there was and still is NO conflict of interestAlso we will change the peripheral information on our plan by removing the "edge of gravel beach (2016)" line across *** and we will remove the line "*** ..." across ***We will join points *** and show "***" *** as solid linesPlease however take note of these lines as we believe they are important to you and is why we show themIf there are any other issues let me knowMaybe we could have a meeting with you and your lawyer if required

Initial Business Response /* (1000, 5, 2015/09/18) */
Treatment plan allegedly read and clearly signed by this individual stated several times that this was a cost ESTIMATE of the procedure and, in specific language, that the final treatment may differ (more or less) from the treatment plan...

depending on the needs during the actual procedure. This intent is towards an effort to provide complete, accurate care. Individual was also offered the opportunity to produce alleged state statute documentation stating we were disallowed to charge as thus (per the signed treatment plan) in an effort to avoid said individual being sent to collections. Said individual agreed. Said individual did not produce such documentation.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was exactly as they said, an estimate based on their knowledge and experience and as professionals they should be held to the agreed price. It's just good business. Not to mention the fact that the work was not done correctly and I had to take off work and return for the procedure to be performed a second time and the doctor admitted, in front of his assistant, it was HIS mistake. I should be asking for ALL my money back.
Final Business Response /* (4000, 9, 2015/09/22) */
As the individual correctly stated in his rebuttal, it was an ESTIMATE. As defined by Merriam Webster TO ESTIMATE: to produce a statement of the APPROXIMATE cost of. This individual, however, incorrectly related the events regarding the return visit. What actually occurred is that the Dr. had that individual return for a routine, FREE-OF-CHARGE post-operative exam to make sure all was well with healing from the procedure, as is his policy with every post-procedural pt. In that first post-op, a FREE-OF-CHARGE visit, the individual reported no issues. The individual then returned for a second post op, apparently experiencing some issues, as the healing of living tissue doesn't always follow the straightest of trajectories. As always, the Dr. was more than happy to see this individual again to address any issues. This second post-op was also FREE-OF-CHARGE. In this 2nd FREE-OF-CHARGE post-op visit, the Dr. actually performed an additional, minor procedure, FREE-OF-CHARGE in order to make the individual's surgical results more comfortable, not due to any error in the first procedure. As the initial procedure was clearly successful, based upon pt.'s satisfaction with no request for more post-op exams to date, what portion of the FREE-OF-CHARGE would this individual like refunded?
Final Consumer Response /* (4200, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything in their previous response is untrue, based on hearsay and speculation. I made the follow up appointment, not them, because of the pain I was in. I made my complaints, pain and dissatisfaction very clear to every person I contacted at that office.
The business is wanting to hide behind legal loopholes and word games instead of doing the right, moral thing and honoring their word and doing business in a moral, professional manner.
Yes, I am very upset over this whole ordeal. The money they have cost me from not doing the job correctly the first time and now not honoring the agreed upon price. I am sorry I ever stepped foot into that office and will do everything in my power to make sure all the people of Springfield know what kind of business they really are.

Initial Business Response /* (1000, 9, 2016/03/17) */
The account by the parent of the patient who received an exam at Oral Surgery of Springfield was wholly inaccurate on multiple accounts. The facts include:
1. The parent has been billed for nothing. The patient's/patient's insurance was...

billed for the exam, as we bill every eligible insurance for Oral Surgery of Springfield. The exam was paid by the insurance as an eligible fee.
2. The parent was asked to pay 40% of the planned procedure cost in order to schedule the procedure, as the parent's insurance covers 60%, as the MetLife site states. Our billing coordinator observed the standard, proper protocol of requesting a portion of payment for scheduling a procedure when filing insurance. We thusly charge every patient with pending insurance at scheduling. This allows us to maintain financial stability and keep costs low for all patients.
3. We in fact offer payment plans through Care Credit. The brochures are at the scheduling desk and always offered by the attending staff.
4. After sending the pre-authorization to the parent's insurance company, the billing coordinator in fact did communicate via phone with that insurance company regarding the pre-authorization. The parent even commented to our billing coordinator that the person at TRICARE told the parent that the procedure would "possibly" be coveredimplying no guarantee.

5. Any insurance company will state there is never a guarantee of coverage prior to a procedure.
6. Our ledgers have a plethora of evidence that we do in fact reimburse each and every patient whose insurance has ultimately made payment, constituting an over payment on the patient's account.
7. I did call the parent and attempted to discuss the factors of her discontent. The parent's response was that regardless of what anyone thought or could say, she had decided our staff member "was rude and that no one could change my mind." I wished her success in treatment for her daughter.
8. A week later, we received the pre-authorization from the parent's insurance for the procedure and have it on file.
9. It is our strict policy at Oral Surgery of Springfield to provide highly competent and polite service to all individuals.

Firstly, [redacted] has named the wrong office.  We are Oral Surgery of Springfied, not the office she has named in her complaint. Secondly, I, the office manager, in fact did call back [redacted], the patient’s mother, on 11-7-17 per her request.  In the phone call with me [redacted] asserted that...

“you all did not do your job because you all did not tell my son everything for him to make his decision when you all scheduled him."  Regarding this reference in the complaint, our billing coordinator’s call with [redacted] and the efforts to resolve the situation required termination by the billing coordinator as  the conversation deteriorated to the point that [redacted] refused to engage in actual conversation and simply kept parroting, “You did not do your job. You did not do your job.” The billing coordinator had other calls in queue.  [redacted] was not present at either her son’s exam appointment or at his procedure appointment.   Apart from our ascertaining that we were indeed in network with her insurance plan, going over ALL options and costs PROJECTED, explaining verbally that these were ESTIMATES only, as noted multiple times on the paperwork signed by the patient, correctly filing the insurance, explaining that when we do file insurance, we ask for 20% patient portion of the treatment plan, we will file your insurance and see what insurance pays, if it pays more, you will get a refund, if it pays less, you will receive a bill--- I am not certain what else we were to provide regarding a “cost education” for this adult patient. I explained that we always inform the patient that the only way to most closely determine  what an insurance company will pay is to file a pre-determination with the insurance company (as noted in our Financial Agreement statement), which can take every bit of 4 weeks, before actually scheduling the procedure. The patient chose IV sedation because nitrous oxide is typically never covered, but IV sedation is, such that IV sedation is typically the cheaper of the two options. (Also, we do not offer a “more painful” option of anesthesia as depicted by [redacted], rather, the anesthesia options differ in terms of levels of consciousness, i.e., how unaware the patient would like to be, not in terms of levels of pain.)  Patient did not request a pre-determination. The fine details that we, and apparently also the insurance subscriber, [redacted], did not know about the policy is that only the subscriber has medical coverage (which covers general anesthesia, something we never claimed to have offered in office), and that the dependents on the policy, i.e., her son, the patient, had only dental coverage, which apparently did not include IV sedation.  We accept a multitude of insurance policies at our office.  While we do make a point to verify ahead of time that a we are in network with their policy, we are a small office and cannot possibly spend the research time regarding all the minute, differing nuances of these policies, unless either the patient requests we submit a predetermination, which can take 4 weeks, or the patient calls to find out this information on their own. I also reminded [redacted], who was not present at the time her adult son scheduled, that commentary regarding the fact that our cost estimates are precisely that, ESTIMATES, is listed at least four times between the Treatment Plan, Assignment of Benefits, and Financial Agreement forms-- all signed by her son.  I reminded her also that upon discovering, after filing her son’s claim, that her plan does not extend medical benefits to dependents, our billing coordinator immediately contacted patient’s father to apprise him of this fact before potentially scheduling another dependent for IV sedation with our office.  The father had no qualms with this fact or the manner in which it was discovered. I also reminded [redacted] that our billing coordinator had diligently gone over the claim and noted the fact that insurance had retracted payment 50% on a routine extraction where they had originally paid in full. The billing coordinator had resubmitted the claim in an effort to re-procure payment to help keep patient portion reduced, and is currently awaiting insurance company’s response. I further informed [redacted] we are quite willing, as we also told  the patient, to set up a payment plan. I explained to [redacted], the “upgrade” about which she complained, was merely the 20% of the sedation cost (once he selected the type of anesthesia desired) to be added to 20% of the extraction cost  we routinely collect before scheduling, as stated plainly on our financial agreement, when we file with insurance. I have no idea from where she derived the $56 amount.  The 20% payment on the IV sedation would have been a slightly higher amount.  Her continued comment was that, "You all did not do your job, and how are you going to rectify this?" I stated, as I still do, we did nothing wrong, we ascertained that we were in network with her insurance, filed with her insurance per the protocol we explicitly list on our paperwork and as we verbally discuss with every patient before scheduling.  [redacted] stated, "Well, the outstanding balance should not be $430.00” (Actual amount is slightly less than that.) I asked her, “ How much should it be?” [redacted] had no comment except that she continued to assert, “You did not do your job. You did not do your job.” [redacted] also threatened, "I am going to smear your office, call the Revdex.com, and give terrible reviews because your office is [redacted],” at which point [redacted] spontaneously disconnected the call with me. My offer still stands for the outstanding balance to be paid via a payment plan.  Insurance is a contract between the patient and the insurance company, not the healthcare provider office.   [redacted] RN, BSN, Manager Oral Surgery of Springfield [redacted] Springfield, MO  65804 [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]