Precision Window Tinting

I was a return customer, but I won't patronize this business anymore. I left my appointment at this business, yesterday, feeling like I was taken advantage of since I was overcharged for something that I did not want.

I first spoke to Damian over the phone, and he recommended that I should get the less expensive color DYED film, since I didn't know how long I was going to keep my Volvo XC90.

At my appointment, I reiterated that, literally saying, "since I don't know how long I'm going to keep my car, I'm going to go for the color DYED film." He said okay, and proceeded to show me how dark the legal limit is, which is how dark I wanted to go.

At the end of my appointment, he charged me $40 OVER what the cost was supposed to be, in addition to an added charge for a warranty, that he never disclosed, and once I asked him why the charge was so much, he said he thought I wanted the premium film. I reminded him that I said I wanted the color DYED film, and I asked him if the premium film was dyed, too, and he said no.

So I specifically asked FOR the Dyed film and he applied a NON-DYED film which was $40 MORE in his favor. After expressing my dissatisfaction and disbelief that he did that, he did not offer to remove and reapply the correct film, nor to refund the difference, he only offered a measly $10 refund.

In addition, during the tint process, he allowed my car's lights to be on to drain my battery. When I attempted to tell him how they can turn off while the key is in, he totally disregarded what I said and told me that they don't turn off, which is incorrect, as I had them off with the car on this past week.

Furthermore a post on his wall from the Florida Department of Agriculture states that all work done on a vehicle over $100 requires a written estimate beforehand, so I will definitely look into that as well. My original tint was well under $100, but since he decided to change the tint to one that cost over $100, it looks like he was supposed to put that in writing before beginning any work, which would have solved most of the issues mentioned herein, before they began.

Likewise, I will definitely never go here again and will warn everyone I know interested in getting tint done, which is a lot, considering my husband sells cars for a living. I can't stand it when places treat women badly and openly take advantage of them, and when they don't own up to their mistakes and take responsibility for them. As a business owner myself, I believe in treating customers right to have customers for life as well as referral business.