Precizzion Krome Motorsports

Complaint: [redacted] I am rejecting this response because:the garage was pressure washed and the business was informed No where in my contract does it state that I need to pressure wash the garage, I took it upon myself to do it The Housing Office at [redacted] was informed of this incident and they are aware of what I did when I moved out Also, my next door neighbor saw me pressure washing the garage If the Property Management provided their preferred vendors for cleaning the property why was this also not part of the cleaning The reason is because this is not and not within my contract The charge is between the property management and the owner, not part of my deposit, nor part of my contract to complete I consider this a fraudulent charge since it was not part of my contract and the only requirement was to have a clean garage, see attached form garage Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the he quote was from a reputable flooring expert who has been in business for over twenty years and was referred from a friend who lives in Alamo HeightsI have spoken with him and he has talked to Red Wagon and the response he received was "I'll check with the owner." Which is the same response I have received from Red Wagon for almost a monthHow long does it take to say yes or no? if Red Wagon would correspond with me, then I wouldn't have to post these accurate reviews on a third party websiteAlso, there were dried rat droppings in the air conditioning unit when we went to clean the air conditioner filter after we moved in so there was a rat problem prior to us moving inA rat problem which continues today according to the tenants who live there now.we would like for Red Wagon and the owner, [redacted] , to approve the $repair and refund us the $1,blance, which is a reasonable requestThank you you for your help Regards, [redacted] ***

I am not aware of a public complaint made by this tenant in January or what the complaint was related to nor is in any way related to the items listed in this complaint through the Revdex.com today I am aware of a complaint made by this tenant on [redacted] on the evening of the July 29th to which I immediately responded and told the tenant I would investigate the file to determine if any of the charges in the security deposit were erroneous I pulled the file yesterday the 30th and reviewed the work done prior to move in, the move in condition form, our move in inspection report, the mid-term reports, and the move out inspection report Today (31st)I had a phone call with the owner of the property to discuss my findings and let them know what I found that I believed to be in the tenants favorI have responded Today - hrs later - to the review on [redacted] The same gist of that information will follow in this response The email that was sent to the tenant on the 29th had an attachment called Security Deposit Itemization that is promulgated by the State of [redacted] and is the document we are required to use as an accounting for the funds in a security deposit refund Because we agree that the required document is lacking in the desired detail we included in the body of that email the charges in broken out formFeel free to review the attachments The charges were for: move out inspection fee $(per the lease agreement), damage to the face of the stainless steel oven door $306.55, and carpet odor treatment $ After reviewing the account we found that extensive odor treatment and carpet cleanings were done prior to tenant occupancy This tells me it is quite possible that this was a pre-existing condition that has now been attempted to be remediated againThis would be a tough item for a tenant to put on a move in condition form because odor can be subjective and you can not necessarily see it if there are no stains (which there were not at move in.) The tenant claims to have had the carpets cleaned prior to our company going, so it is likely that the condition just can not be remediated any further We are going to credit the tenant back $for the carpet odor treatment based off these findings The oven door is dented and it was not on the move in condition nor is it seen in the photo from the move in inspection report so there is nothing I can do to remove that charge We do not make any money off the security deposit items and have no incentive to charge them to a tenantIn fact, when charges like this happen it just creates more work that is not vey funIt is not often we find grounds to reverse fees because they are typically very black and whiteIn this case I am glad we were able to determine that more than 50% of the charges could be refunded to the tenant

This tenant is correct that they had a non-refundable cleaning fee which is reserved for the cleaning of the property upon move outThe cleaning fee that the tenant paid was in fact used to clean the property in it's entiretyThe tenant also paid a refundable pet deposit of $which is held to cover any pet damagesThis is documented in the pet addendum that is attached to the lease In this particular move out there were pet odors in the carpet that required the carpet company to have to do additional odor or enzyme treatments for the pet odorThe cost of the additional pet treatments were We applied the to the refundable pet deposit per the pet addendum and refunded the balance of the refundable pet depositI can certainly understand if the tenant has any confusion regarding the accounting of that charge specifically as the Texas provided Security Deposit Itemization form does not breakout the pet deposit from the standard deposit and lumps them all together It thereby makes it confusing that there would be an additional carpet "cleaning" charge for which the tenant already paid the non-refundable cleaning feeI hope this clears up any confusion

The property had received a property code violation from the city on the 16th with only days to cure with note posted at the property on the door On the 8th day of our timeline we cleaned up the property according to provisions allowed by the lease Red Wagon could have done a better job in communication through this process and we have apologized for the inconvenience this has caused We were able to locate a couple of the items that had been removed from the home and we are holding them here in the office for the tenant to retrieve at their convenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The Security Deposit accounting form was sent on 9/27/16.The tenant has days to respond to the accounting with any disputes They opened a dispute with our office on 9/27/which was received on timeWe have days to research and respond which will be on 10/07/ We should be allotted the proper time to diligently respond to a discrepancy before it is filed with the Revdex.comWe have reviewed the file and have a response to the tenant disputeThe lightbulbs charge was a total of $which includes the cost of the bulbs and the labor/trip for the contractor to put them inThere were bulbs that were non-functioning or missing and replacedThis is explicitly written in the lease and the charge is reasonableWe have attached a report with photos of all of the bulbs that were missing or burnt out at the time that we took possessionFor the blinds there were a total of blinds replaced due to condition We noted the two on the inventory condition for as having pre-existing damage and we charged the remaining blinds to the tenantThe photos of the damaged blinds and their respective photos of the replaced blinds are in the same reportThe charges for the sink repair we have determined to be work that should have been warrantied by the contractor that did the work previously during the lease term We are in agreement with the tenant that they should not be charged for this repairWe are going to hold the contractor liable for the work that should have been covered by warranty and credit the tenant for this repair This charge of $will be credited to the tenants account via ACH transactionPlease expect to see these funds in your account within business daysThank you, [redacted] Broker/OwnerTHE SYSTEM IS NOT ALLOWING ME TO SEND THE ATTACHED REPORT AS IT IS 10.8MBI AM SENDING THIS RESPONSE WITHOUT THE AFOREMENTIONED REPORTIF IT IS NEEDED PLEASE ALLOW ME ANOTHER METHOD

Complaint: [redacted] I am rejecting this response because: it was not part of my contract, it stated that it needed to be cleaned and it was cleanedNo pictures were provided prior to the cleaning to show what it looked like There were spots in the garage floor prior to me renting the property This is considered fraud because it was not written in my contract to deep clean the garage You took the funds from my deposit without having legal grounds regarding my contract on this propertyThe amount charged for this is between the owner and the Property Management.Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I do not agree with the $chargeAgain, this was incurred by Red Wagon is the sole responsibility of Red WagonAdditionally, $was paid in total for the pet deposit, not $Please see the attached Pet AgreementPlease refund the full amount of the pet deposit ($650.00) and the Security Deposit ($1395.00) less the inspection charges (-$103.09) for a total of $ Regards, [redacted]

I understand the frustrationIt can not be fraud as we have not profited from the charge The stains were removed by a vendor that sent us a billThis charge is simply a pass through for work completedBecause the work was done and the bill was paid it was charged to your depositStains are considered damage and not wear and tearI a sorry the charge stands and no further action can be taken at this time

Professionally I understand that the security deposit accounting can be frustrating for both an tenant and an owner. Quite typically a tenant does not feel charges against a deposit are warranted and yet an owner wants to charge everything against a deposit to make a home ready to rent.
After reviewing this file we determined that this charge was justified. The tenant appears to have pressure washed the driveway however the charge assessed was for the garage itself. There were stains in the garage that had to be removed that were not there prior to the tenant taking possession. The tenant signed the move in condition form that says the garage floor was clean and this was just to bring it back to the same standard. The work completed by the vendor was for which this charge was made was effective at removing the stains. At the end of the day it is the owner that hires us that makes this final decision on these types of charges and he is not willing to refund the money as the cleaning was necessary to keep the home in the same condition it was prior to renting itRed Wagon does not make any money or profit in any way off of repairs or security deposit accounting

I agree with the tenants point that the pet deposit was more than the $I had previously stated Originally the tenant had a pet agreement of $for the pet they moved in with and was agreed to by the landlordIn late the tenant violated their lease and brought an additional pet (cat) onto the premisesThe deposit was raised at that time to a total of $(not $650) I missed that in the original response In section F of the attached pet agreement it clearly states the tenant liabilities The deposit is held to offset these liabilitiesSpecial Ozone machines were brought out to the property to deodorize the home as well as a Level Topical Odor Treatment that was applied to the top of the carpetThe cost of this deodorization process was In section F(2) it states the "tenant will pay all reasonable costs that are necessary to clean, deodorize,…." According to this section, Red Wagon assessed the additional $that was used to deodorize the property of it's pet smell This fee was above and beyond the cost associated with cleaning the property for which a cleaning fee was paidDeodorization is not covered in our standard cleanings. I have attached the Itemization of security deposit whewe accuratly state there was a fee for carpet odor testaments Because this form does not give a detailed breakdown of charges, I have attached the portion of the email in which we communicated the breakdown in detail to the tenant.In the pet agreement in Section G, the tenant agreed to "protect, defend, and hold landlord, Landlord's property manager …harmless for any damages, costs… and expenses that are caused by any pet or tenant." In this case, the odor treatment was applied due to the pet and the tenant has already agreed to defend and protect our right to bring cure to the property

Complaint: ***
I am rejecting this response because:
As
a customer of ***, I would like to resolve these issues and move
forwardHowever; ***, is still engaging in “Bad Faith”Red Wagon
has still not proven that the retention amount from the security deposit was reasonable. Property code, title Landlord and tenant,
chapter Residential tenancies SecLiability of Landlord**
***, stated that “I am not aware of a public complaint made by this
tenant in January”Please, look at page of attached documents, this is a review
I placed on yelp about red wagon on Jan Then please turn back to page
of that attached documents and the paper will show incoming calls from **
*** the morning of the Jan that number can also be verified on
his company websiteUnder *** law, it is illegal for a landlord to retaliate
against you, which is what *** is doingBefore any conclusion can
be made, I ask that *** simply resolve this misunderstanding in “Good
Faith”.
MSG ***

While I could make this simple to just make it go away, it is important to me that I operate my business with transparency and a standard that is above reproach Please review the start to finish clearly outlined accounting of charges below For the record this was all emailed to the tenant in very clear dialogue on April 7th The form for the security deposit is generated by the Texas Association of Realtors It is not our document, therefore I can not fill it out in any way other than what they provided I will go back to the beginning to break the charges down in order to show how the accounting is calculated: DEPOSITS: $ Your original security deposit according to money received, and the TAR-lease signed on Feb 13, per section (attached hereto) $ Pet deposit according to money received, and the TAR-lease signed on Feb 13, - Section B(1) (attached hereto) $ Additional Pet deposit paid after you had violated your TAR-Lease Section This deposit was paid to bring you into lease compliance and is considered in the accounting on TAR-(attached hereto) ___________________________________________ $ Total deposits paid and accounted for on TAR-2216 CHARGES: $ Move out inspection fee per section of TAR-$ HVAC Filter replacement per Section 17.A(3) and Section of TAR-$ Smoke Alarm Battery replacement Per Section 17.A(4) of TAR-$ Carpet pet odor treatment per the pet agreement in Section Fof TAR-____________________________________________ $Total Charges accounted for on TAR-2216 Total deposits minus the charges -314.02… is $The total amount refunded to the tenant on 3-30-and according to TAR-is $ No further accounting is needed No additional refund is owed. ***There are other fees that the tenant is referencing that are not deposits or considered in the deposit accounting… $pet fine was charged to the tenant for the lease violation referenced above The fine was actually $300.00, it looks like *** in our office reduced the fine by 50% and only charged $this is not credited to the tenant or allowed for repairs it is a penalty for violating the lease. ***The argument the tenant has made in the past is that “he should not be charged for carpet deodorization when he has paid a cleaning fee.” The tenant did pay a non-refundable cleaning fee at move-inThat fee was used to clean the property and covered more bills than are being included in this discourseI have attached the carpet cleaning bill to evidence that we only charged the items regarding pet odor and the respective tax The rest of the bill (and other bills) we in fact covered by the cleaning fee This is specifically what a pet deposit is for… homes that do not have pets, pet hair, pet dander, pet urine… do not need these additional treatments. *** *** Broker/Owner Red Wagon Properties *** *** *** *** *** *** ** *** * *** * *** * ***

We are not in total disagreement with the tenant.We agree that the bid we received from a third party vendor did in fact seem highWe questioned the vendor regarding the high estimate and they said "in order for the floors to be fixed to a uniform condition as they were prior to the damage,
this was what it would take." The tenant was aware of this damage because the pictures they took were after they had already attempted to fix the damage themselvesSince this bid was so high we agreed to to allow the tenant to submit a second bid This is not our practice but it seemed fair and reasonableThe second bid came in so low we were concerned with what work would be done to correct the issue and wanted to ensure the floors would in fact be restored should we decide to higher this vendorWe have called the vendor multiple times and I have left messages and they have never returned my callI can not honor a bid from a vendor that I can not reach So yes, at this point we are at a standstill I have a bid from a professional company that will restore the floors that the tenant damagedI do not have to use that company nor do I wish to pursue a tenant for a balance owed for such a large billWe are open to negotiating and are open to continue bringing resolution to this issue with the tenantAs for the RatsPest control is and always has been a tenant responsibilityThere was not a rat problem prior to this tenant taking possession and there has not been one since the new tenant took possessionHad there been an issue it would have been charged to the tenant, so naturally I am glad they were able to rectify the problemWhile we are still willing to work with the tenant, we ask the tenant to refrain from posting negative reviews (yelp) about our company onlineWe are doing our best to allow the tenant an opportunity to reduce their liability for the damages they causedAt this point we ask the tenant to consider if they would like to get another bid from a reputable company for consideration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:the garage was pressure washed and the business was informed.  No where in my contract does it state that I need to pressure wash the garage, I took it upon myself to do it.  The Housing Office at [redacted] was informed of this incident and they are aware of what I did when I moved out.  Also, my next door neighbor saw me pressure washing the garage.  If the Property Management provided their preferred vendors for cleaning the property why was this also not part of the cleaning.  The reason is because this is not normal and not within my contract.  The charge is between the property management and the owner, not part of my deposit, nor part of my contract to complete.  I consider this a fraudulent charge since it was not part of my contract and the only requirement was to have a clean garage, see attached form garage.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The lease was not violated. A violation is non-conformance to the contract. We conformed to the lease at all times. Red Wagon was notified of the additional pet and failed to respond. In conformance of the lease, we paid an additional $300 dollars for the pet deposit. We were told by the Red Wagon representative that we needed to pay an additional $150 penalty or be evicted. Rather than debating the coercive tactics and non-responsive nature of Red Wagon, we chose to pay the $150 fee.  The additional non-recorded (by Red Wagon) $150 fee is recorded in the banking statements. The funds were paid by direct deposit on 11/21/12 and cleared within 48 hours. Per Red Wagon’s previous statement, the additional refundable amount of $300.00 was previously missed in the calculation. This raises the previously stated $1,995.00 in total deposits to $2,295.00. Even with the debatably appropriate charges of $314.02, this would create a refundable amount of $1976.98; not the $1680.98 previously stated. I do not understand how the attached “itemization form” can be called an itemization of costs when it fails at giving a “breakdown of charges.” Additionally, no other itemization was attached. Further, I see a lack of justification for such costs. Regardless of unjustifiable and inaccurate charges, the total refundable amount is still wrong. Even with the non-itemized charges, the total still owed to me is $300.00. I ask that Red Wagon act with integrity by honoring our contractual agreement and reimburse me for the outstanding balance on the refundable security deposit. I am willing to forgo pursuit of the unjustified charges of $210.93 if Red Wagon refunds the amount of $300.00 that was previously missed in their calculations.
Regards,
[redacted]

The property had received a property code violation from the city on the 16th with only 10 days to cure with note posted at the property on the door.  On the 8th day of our timeline we cleaned up the property according to provisions allowed by the lease.  Red Wagon could have done a better...

job in communication through this process and we have apologized for the inconvenience this has caused.  We were able to locate a couple of the items that had been removed from the home and we are holding them here in the office for the tenant to retrieve at their convenience.

Complaint: [redacted]
I am rejecting this response because:the he quote was from a reputable flooring expert who has been in business for over twenty years and was referred from a friend who lives in Alamo Heights. I have spoken with him and he has talked to Red Wagon and the response he received was "I'll check with the owner." Which is the same response I have received from Red Wagon for almost a month. How long does it take to say yes or no? if Red Wagon would correspond with me, then I wouldn't have to post these accurate reviews on a third party website. Also, there were dried rat droppings in the air conditioning unit when we went to clean the air conditioner filter after we moved in so there was a rat problem prior to us moving in. A rat problem which continues today according to the tenants who live there now.we would like for Red Wagon and the owner, [redacted], to approve the $500 repair and refund us the $1,450 blance, which is a reasonable request. Thank you you for your help. 
Regards,
[redacted]