Preece Heating & Cooling

When the snow melts and the vent is uncovered, I will send pictures and accurate measurements. It might be inches off of the ground if you consider the depth of the window well that it comes out over. The other problem with the work done by Preece is that they placed the exhaust vent two inches from the intake. Every firm that I have brought into my home shakes their head at the work they have done. One said, "*** has been doing this long enough to know that all this furnace is doing is taking in it's own exhaust." The first and next times I lost service, it was due to the vent not being high enough. It was *** who told me that I should remove a cap inside of the furnace to draw air from inside the house. The same cap that was not replaced on the no service call that he expects me to pay $163.50. Just negligence or intended negligence. By the way, I have had to remove that cap again, as the $dollar pipe that was put on the outside of my house has fallen off. It is currently sitting in my garage. So, I am back to having the efficiency that I could have had for $less.And since you made the automobile analogy, if this was a car, it would have been replaced by now. Cars have a lemon law. You would have been required to fix my problem in attempts or I could claim that it's a lemon, and you and/or *** would have been required to replace it. This unit is a lemon and I don't think it's ***'s fault. I am not sure what this bureau will ultimately decide. At the very least, it is my desire for my claim to be posted with both including the responses of all the parties involved. The public has the right to know and be protected.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

FEB 12th 2015Revdex.comC/O *** *** ***RE: *** *** *** *** *** *** ID # ***THIS UNIT IN QUESTION WAS PURCHASED ON 12-27-.THE CUSTOMER HAD THE PRODUCT PROPERLY SERVICED WITH ITS ANNUAL CLEANING FOR THE FIRST FIVE YEARS, STARTING IN THIS UNIT WAS
MAINTAINED PROPERLY AND HAD TYPICAL *** PROBLEMS , ALL OF IT BEING REPAIRED AT NO COST TO THE CUSTOMER DURING THE WARRANTY PERIODPARTS WERE RETURNED TO *** THE PART REPLACED INTO MY STOCK AND ALL THE SERVICE CALLS AND LABOR WERE PAID BY PREECE.1-21-WAS THE LAST TIME THE CUSTOMER CALLED FOR ANNUAL PREVENTATIVE MAINTENANCE SERVICE ON HIS SYSTEM ON NOVEMBER 19th WE DID A SERVICE CALL TO REPAIR THE FURNACE AGAIN FOR A NO HEAT SITUATIONWE SENT A TECHNICIAN TO THE HOME AND HE FOUND THE WATER TRAP CLOGGED DUE TO A LACK OF YEARLY MAINTENANCE (SOME BASEMENTS CAN BE WORSE THAN OTHERS).THIS INTERNAL WATER TRAP CAN ONLY GET CLOGGED DUE TO FURNACES IN BASEMENTS AND CRAWL SPACES BEING DAMP THIS WATER TRAP BUILDS MOLD OVER THE MONTHS OF NON-CLEANINGTHIS PROBLEM DOESN’T HAVE ANY CORRELATION TO OUTSIDE AIR.THE INTAKE AIR MET ***S 16” ABOVE GROUND LEVEL , BUT THE TECHNICIAN RAISED IT TO APPROX30” OFF THE GROUND WHEN THE CUSTOMER COMPLAINED ( WE DON’T INSTALL THEM THIS WAY, AS IT IS A EYESORE MOST OF THE TIME).REGARDING THE PLUG, WE DID MAKE SURE THE PLUG WAS INSTALLED WHEN THE TECHNICIAN LEFT IN NOVEMBER .AS TO THE $ PREMIUM FOR THIS GRADE OF *** FURNACE THE PLUG IS IN ALL + FURNACES *** HAS EVER MADE(THERE IS AN APPROXDIFFERENCE OF $ BETWEEN THE 80% AND 90% EQUIPMENT I THINK THIS IS WHAT HE IS REFERRING TO)KEEP IN MIND WE SENT A BILL TO THE CUSTOMER ON NOV 21st FOR $ COST TO THE CUSTOMER FOR THE NO HEAT PROBLEM THAT HAS NOT BEEN PAID WE DID NOT CHARGE ANYTHING FOR THE RAISING OF THE INTAKE PIPE.THE COMBUSTION BLOWER MOTOR THAT HE IS SAYING IS MAKING NOISE IS ***S PROBLEM ( WE DON'T MAKE THE PARTS WE ONLY INSTALL THEM ) IF THECUSTOMER WANTS TO COMPLAIN TO *** * *** *** IS THEIR NUMBER AND HE CAN CALL .WE FEEL THAT WE WENT OVER AND ABOVE TO PLEASE THIS CUSTOMER AND DID OUR OBILGATION OF ALL WARRANY ITEMS-AND MORE.WE FEEL THE LACK OF YEARLY MAINTENANCE WAS THE ISSUE HERE AS HE STOPPED THAT ON JAN AND THEN HAD A MAINTANENCE ISSUE ALMOST YEARS LATER AND WANTS TO BLAME PREECE OR *** FOR THE PROBLEM YEARLY CLEANING IS A MUST IN HIGH TECH EQUIPMENTQUOTING ALL EQUIPMENT MANUFACTURERS AND NATIONAL FUEL GAS LOCAL / STATE/AND NATIONALIT SEEMS KIND OF SILLY TO THINK IF MY 36,MILE BUMPER TO BUMPER CAR WARRANTY IS OVER AND WE DID ALL OF THE MAINTENANCE REQUIRMENTS DURING THE WARRANTY PERIOD , THEN WHETHER WE CONTINUE WITH MAINTENANCE OR NOT AND NOW MY CAR HAS 60,MILES ON IT, FORD / DODGE / CHEVY / TOYOTA OR ANY OTHER CAR MANUFACTURER , PARTS GO BAD , THE COMPANY WILL SEND ME A NEW CAR I?!? I THINK NOT.THANK YOU,*** ***SALESMANPREECE HEATING AND COOLING

Review: In December 2005, Preece Heating and Cooling installed a [redacted] furnace and air conditioner. Since then, the air conditioner has worked flawlessly. The furnace on the other hand has not. At least once a year, but usually more, the furnace breaks down. It has failed for 3 reasons. The air intake fills with snow or the drain gets clogged. One service call required the furnace's motor to be replaced which was covered by the warranty. On one service call, a service technician shared with us how to overcome the intake getting clogged. When this occurs, they informed me to remove a cap in the furnace so that the furnace draws air from inside the house. Service returns, however, I do not receive the higher level of efficiency that I paid $500 premium to receive. At least this prevented me from having to go outside during snowstorms to shovel the drifting snow and to unclog the intake pipe.On our most recent service call for disrupted service, we were told that the drainage line had clogged, again. I asked the technician why our unit had been clogging so frequently. I suggested to him that it probably had something to do with their not installing the furnace correctly causing excess water to get into the furnace. I asked him to make the required repair to meet the [redacted]s specs. He did, but, he billed us for what they should have done in the first place. The service technician, also, observed our furnace was running louder than it should be. I told him that it had been running that way since the motor had been replaced. The replacement motors were not as quiet as the original motors. Since then, the sound has worsened and we can now feel the entire house vibrating while the furnace is running. The motor is no longer under warranty so I expect Preece will require me to pay for that should replacement be necessary.To be noted, on this last service call, the technician deliberately hid the cap, that I would remove to draw air from inside the house. Negligent or purposely?Desired Settlement: I would like this unit to be replaced. I believe that the unit is beyond repair. We have had the motor replaced once already and it seems it needs to be replaced again. Either the unit we received was faulty to begin with or it was installed incorrectly. We have receits confirming we have been getting clean and checks dating back to 2007. We have done nothing for the furnace to be operating this way. I would prefer that the install would be done by someone other than Preece.

Business

Response:

FEB 12th 2015Revdex.comC/O [redacted]RE: [redacted] ID # [redacted]THIS UNIT IN QUESTION WAS PURCHASED ON 12-27-05 .THE CUSTOMER HAD THE PRODUCT PROPERLY SERVICED WITH ITS ANNUAL CLEANING FOR THE FIRST FIVE YEARS, STARTING IN 2007. THIS UNIT WAS MAINTAINED PROPERLY AND HAD TYPICAL [redacted] PROBLEMS , ALL OF IT BEING REPAIRED AT NO COST TO THE CUSTOMER DURING THE WARRANTY PERIOD. PARTS WERE RETURNED TO [redacted] THE PART REPLACED INTO MY STOCK AND ALL THE SERVICE CALLS AND LABOR WERE PAID BY PREECE.1-21-2011 WAS THE LAST TIME THE CUSTOMER CALLED FOR ANNUAL PREVENTATIVE MAINTENANCE SERVICE ON HIS SYSTEM . ON NOVEMBER 19th 2014 WE DID A SERVICE CALL TO REPAIR THE FURNACE AGAIN FOR A NO HEAT SITUATION. WE SENT A TECHNICIAN TO THE HOME AND HE FOUND THE WATER TRAP CLOGGED DUE TO A LACK OF YEARLY MAINTENANCE (SOME BASEMENTS CAN BE WORSE THAN OTHERS).THIS INTERNAL WATER TRAP CAN ONLY GET CLOGGED DUE TO FURNACES IN BASEMENTS AND CRAWL SPACES BEING DAMP . THIS WATER TRAP BUILDS MOLD OVER THE MONTHS OF NON-CLEANING. THIS PROBLEM DOESN’T HAVE ANY CORRELATION TO OUTSIDE AIR.THE INTAKE AIR MET [redacted]S 16” ABOVE GROUND LEVEL , BUT THE TECHNICIAN RAISED IT TO APPROX. 30” OFF THE GROUND WHEN THE CUSTOMER COMPLAINED ( WE DON’T INSTALL THEM THIS WAY, AS IT IS A EYESORE MOST OF THE TIME).REGARDING THE PLUG, WE DID MAKE SURE THE PLUG WAS INSTALLED WHEN THE TECHNICIAN LEFT IN NOVEMBER .AS TO THE $ 500.00 PREMIUM FOR THIS GRADE OF [redacted] FURNACE THE PLUG IS IN ALL 90 + FURNACES [redacted] HAS EVER MADE. (THERE IS AN APPROX. DIFFERENCE OF $ 500.00 BETWEEN THE 80% AND 90% EQUIPMENT I THINK THIS IS WHAT HE IS REFERRING TO. )KEEP IN MIND WE SENT A BILL TO THE CUSTOMER ON NOV 21st FOR $ 163.50 COST TO THE CUSTOMER FOR THE NO HEAT PROBLEM THAT HAS NOT BEEN PAID WE DID NOT CHARGE ANYTHING FOR THE RAISING OF THE INTAKE PIPE.THE COMBUSTION BLOWER MOTOR THAT HE IS SAYING IS MAKING NOISE IS [redacted]S PROBLEM ( WE DON'T MAKE THE PARTS WE ONLY INSTALL THEM ) IF THECUSTOMER WANTS TO COMPLAIN TO [redacted] IS THEIR NUMBER AND HE CAN CALL .WE FEEL THAT WE WENT OVER AND ABOVE TO PLEASE THIS CUSTOMER AND DID OUR OBILGATION OF ALL WARRANY ITEMS-AND MORE.WE FEEL THE LACK OF YEARLY MAINTENANCE WAS THE ISSUE HERE AS HE STOPPED THAT ON JAN 21 2011 AND THEN HAD A MAINTANENCE ISSUE ALMOST 3 YEARS LATER AND WANTS TO BLAME PREECE OR [redacted] FOR THE PROBLEM YEARLY CLEANING IS A MUST IN HIGH TECH EQUIPMENT. QUOTING ALL EQUIPMENT MANUFACTURERS AND NATIONAL FUEL GAS LOCAL / STATE/AND NATIONALIT SEEMS KIND OF SILLY TO THINK IF MY 36,000 MILE BUMPER TO BUMPER CAR WARRANTY IS OVER AND WE DID ALL OF THE MAINTENANCE REQUIRMENTS DURING THE WARRANTY PERIOD , THEN WHETHER WE CONTINUE WITH MAINTENANCE OR NOT AND NOW MY CAR HAS 60,000 MILES ON IT, FORD / DODGE / CHEVY / TOYOTA OR ANY OTHER CAR MANUFACTURER , PARTS GO BAD , THE COMPANY WILL SEND ME A NEW CAR I?!? I THINK NOT.THANK YOU,[redacted]SALESMANPREECE HEATING AND COOLING