Preferred Auto Credit

Per your request, we are notifying you that we have had direct contact with the customer to resolve this issueThe vehicle in question is currently at our repair facility, undergoing repair of the items in questionWe are confident that we will resolve this matter at a level the customer will be satisfied with Please let us know if you need any further informationWe appreciate your assistance in this matter.Sincerely, [redacted] ***

Attached is our response

We have received the complaint as identified aboveI will begin by addressing the facts [redacted] purchased a used Oldsmobile Bravada at Stop Auto sales on August 16, Mr [redacted] came in looking to drive off the same day and only wanted to put $down We were able to get him approved with the down payment he hadThe lender who approved Mr [redacted] was [redacted] ***Mr [redacted] was given the demonstration of the vehicleMr [redacted] was able to test drive the SUVThe test drive route we take is a total of milesAll items were working on the vehicle at the time of purchase A couple of days later, Mr [redacted] did contact me about the air conditioning not blowing coldWe offered to take a look at it and had the technicians service the systemWhen the vehicle left the second time, the system was working correctly [redacted] contacted Stop Auto Sales a second time and said the air system was not working again, so we suggested he drop the car off so the technicians could see why the system was working when it was here and stops when he leavesThe technicians came to a conclusion that the vehicle must have had a short in the control headSince it is a electrical component and not mechanical issue it would be an out of pocket cost to the customer and not covered under the day implied warranty On August 21, we offered to fix the control head at a reduce price of $Total repair bill with parts and labor was $ [redacted] refused to make the repair and left the car at the repair shop At no time did we make agreement to cancel the contract Mr [redacted] had with [redacted] *** On October 7, 2013, [redacted] went to the repair shop and took possession of the vehicle The finance contract is between [redacted] and [redacted] *** [redacted] CEO

We have reviewed this complaint and have made contact with the purchaser and agreed to refund the down payment If there are any further issues with this matter, please contact us.Thank youJared S [redacted]

the information in the letter response from the dealership is loaded with incorrect information. I have text messages and email requesting the dealership to assist with my tire situationSeveral times I spoke to Bobby on the phone to let him know I would take an extended lunch to drive
to "their" particular *** *** and wait while they replace my tires Bobby refused this which only made me leary of why"?? If the tires are being done there - why can't they accommodate the customer with such a minor thing? For me to leave my car with them all day I would have to leave work at 10am, they were going to drive me to work and then come get me after work. I made it very clear that I will not leave my car with anyone and that sitting there while they change tires is not time consuming in any way whatsoever. I also made it very clear to Bobby that I have Equestrian equipment in my car at all times that is worth several thousands of dollarsYet another reason why I would not part from my car. I was guaranteed that the tires would be done "after" the loan was approvedAnd I was guaranteed that I would not be asked to come get the keys and take the car until "AFTER" the financing was APPROVED 100% I do not buy from dealers because I do not like their practices and letting people take vehicles before financing is FINAL is NOT what I wantI told Frager I would pass on the car and the deal if this is the case.Well, it appears the lies are piling up with this Dealership They lied about my loan being 100% approved and finalized and I can (and will) prove this They lied about not hearing from me until and they lied about saying they were willing to accommodate me.I will gather my documentation and I will send it over to Revdex.com I will prove that I have had communications WITH FRAGER AND BOBBY and that their response is nothing but lies.Thank you,Kelly H***

We write today to address the above captioned complaint. Preferred Auto Credit along with other car dealerships that sell third party warranties will apply for credit for customers that do not use their warranty for the full term. As a general rule, the warranty company
will send the warranty to the dealership and then the dealership will then reimburse the customer. It is not our intent to keep the customers money; we simply follow a standard process that takes time.
We recognize that Mr*** would like to get this refund and the referral fee so we have sent him a refund check and he should be getting it any day.
We regret that Mr*** is not satisfied with our handling of this situation and will endeavor to handle future situations on this nature better.
Jeremy S***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RE: Second response to Revdex.com Complaint Firstly, we would like to apologize for any and all inconvenience caused to Mr***We make every effort to make the car buying experience as painless as possible for all clientsIt is obvious that we failed in doing so with Mr*** and he is clearly not satisfied with his experience with us and we take responsibility for thatIf Mr*** would please provide us with his address, we would like to send Mr*** the items that he is requestingAlternatively, we can send the items to the address we have on file but we would like to validate this because the fuel card will be live *** ***
Preferred Auto Credit

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RE: In response to Revdex.com Complaint ID# *** We did indeed work with Mr*** to sell and arrange financing on a vehicle. The plates and registration were sent to his home at the address given to us at the time of the transaction We were not aware that Mr*** didn’t
receive the plates and registration until he called to inform us. We then offered to get duplicate plates and registration and recommended that he come to the car lot to pick them up to be sure he received them We do everything we can to satisfy every customer that we do business with. We regret to say in this case, we clearly failed to do so and. We will gladly send a gas card to Mr***. If he could please confirm his address so that we can get this out to him. We have his address as follows *** ** *** *** * * **
*** ** ***
*** ** ***
*** *** Preferred Auto Credit

We write today to address the above captioned complaint.  Preferred Auto Credit along with other car dealerships that sell third party warranties will apply for credit for customers that do not use their warranty for the full term.   As a general rule, the warranty company will send...

the warranty to the dealership and then the dealership will then reimburse the customer.  It is not our intent to keep the customers money; we simply follow a standard process that takes time.    We recognize that Mr. [redacted] would like to get this refund and the referral fee so we have sent him a refund check and he should be getting it any day.  We regret that Mr. [redacted] is not satisfied with our handling of this situation and will endeavor to handle future situations on this nature better.    Jeremy S[redacted]

this man is a liar from the word go. he was given my correct address and failed to put it in their system so the plates were mailed to the incorrect address. his boss [redacted] had my correct address from the start of the loan and never corrected it. this has been a problem with them from day one. once this was discovered they promised to reimburse me costs for fuel and never paid. I had to sign 3 different contracts with them to get this problem resolved. the third one they sent someone to my residence to sign it and I was told they would provide me a copy upon his return to the office. to date I do not have a signed contract. this company may have growing pains as they tell me  but their customer service is nonexistent and they refuse to correct it.

Per your request, we are notifying you that we have had direct contact with the customer to resolve this issue. The vehicle in question is currently at our repair facility, undergoing repair of the items in question. We are confident that we will resolve this matter at a level the customer will be...

satisfied with.  Please let us know if you need any further information. We appreciate your assistance in this matter.Sincerely,[redacted]

the information in the letter response from the dealership is loaded with incorrect information. 
 
I have text messages and email requesting the dealership to assist with my tire situation. Several times I spoke to Bobby on the phone to let him know I would take an...

extended lunch to drive to "their" particular [redacted] and wait while they replace my tires.  Bobby refused this which only made me leary of why"??  
If the tires are being done there - why can't they accommodate the customer with such a minor thing? For me to leave my car with them all day I would have to leave work at 10am, they were going to drive me to work and then come get me after work.
 
I made it very clear that I will not leave my car with anyone and that sitting there while they change tires is not time consuming in any way whatsoever.
 
I also made it very clear to Bobby that I have Equestrian equipment in my car at all times that is worth several thousands of dollars. Yet another reason why I would not part from my car.
 
I was guaranteed that the tires would be done "after" the loan was approved. And I was guaranteed that I would not be asked to come get the keys and take the car until "AFTER" the financing was APPROVED 100%.  I do not buy from dealers because I do not like their practices and letting people take vehicles before financing is FINAL is NOT what I want. I told Frager I would pass on the car and the deal if this is the case.
Well, it appears the lies are piling up with this Dealership.  They lied about my loan being 100% approved and finalized and I can (and will) prove this.  They lied about not hearing from me until 1.23.2016 and they lied about saying they were willing to accommodate me.
I will gather my documentation and I will send it over to Revdex.com.  I will prove that I have had communications WITH FRAGER AND BOBBY and that their response is nothing but lies.
Thank you,
Kelly H[redacted]

We have received the complaint as identified above. I will begin by addressing the facts. [redacted] purchased a used 2002 Oldsmobile Bravada  at 1 Stop Auto sales on August 16, 2013.  Mr. [redacted] came in looking to drive off the same day and only wanted to put $600.00 down.  We were...

able to get him approved with the down payment he had. The lender who approved Mr. [redacted] was [redacted]. Mr. [redacted] was given the demonstration of the vehicle. Mr. [redacted] was able to test drive the SUV. The test drive route we take is a total of 4 miles. All items were working on the vehicle at the time of purchase.  A couple of days later, Mr. [redacted] did contact me about the air conditioning not blowing cold. We offered to take a look at it and had the technicians service the system. When the vehicle left the second time, the system was working correctly.  [redacted] contacted 1 Stop Auto Sales a second time and said the air system was not working again, so we suggested he drop the car off so the technicians could see why the system was working when it was here and stops when he leaves. The technicians came to a conclusion that the vehicle must have had a short in the control head. Since it is a electrical component and not mechanical issue it would be an out of pocket cost to the customer and not covered under the 15 day implied warranty.  
On August 21, 2014 we offered to fix the control head at a reduce price of $300.00. Total repair bill with parts and labor was $693.07. [redacted] refused to make the repair and left the car at the repair shop.  At no time did we make agreement to cancel the contract Mr. [redacted] had with [redacted].  On October 7, 2013, [redacted] went to the repair shop and took possession of the vehicle.  The finance contract is between [redacted] and [redacted]. [redacted]
CEO

We have reviewed this complaint and have made contact with the purchaser and agreed to refund the down payment.  If there are any further issues with this matter, please contact us.Thank youJared S[redacted]

In response to the complaint filed on 2/17/2015 by [redacted] Preferred Auto Credit had recently gone thru a management and name change.  During this transition, some of our title work was misplaced.  When we became aware of our missing titles we...

began the process of requesting duplicate titles from the corresponding Auction where we purchased the vehicles. Unfortunately [redacted]s title was one of them.    Preferred Auto Credit did not communicate this with [redacted] and as a result made [redacted] felt like we were being disingenuous with him.   Preferred Auto Credit provided [redacted] a Valid temporary Registration from the time of purchase until we were able to resolve the matter. On the 17th of February 2015, Preferred Auto Credit perfected title, Lien and registration for Mr. Martin.   At that time we had [redacted] come into the store to receive his new plates and registration.   We had a conversation with him at that time and explained what had happened and expressed our sincere apology.   Preferred Auto Credit accepts full responsibility for this matter and has updated our process to insure this does not happen with future customers. Sincerely, [redacted]

Attached is our response.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,