Preferred Auto Insurance Company, Inc.

Horrible customer by [redacted]!I am absolutely disgusted by the level of service provided by [redacted] at this location. I usually contact the online services department but they were closed due to it being the weekend. I recently went into the office after having surgery to reactivate my policy after 2 days of cancelling. This issue is that [redacted] provided me with the declarations page for my policy. However, I travel for work. I could be on a flight at any moment. I called the office to get a copy of the declarations page because I have a recall on my vehicle and needed a loaner from the dealership. I also decided to get an oil change while it was there. [redacted] out right REFUSED to provide proof of my insurance because he stated they don't provide coverage for a loaner. He even requested to speak with the service manager. I have never felt so violated and bombarded with subpar indignant behavior. After the service manager cancelled the loaner request I still requested proof of coverage because it was lost while traveling. [redacted] replies stating "No because you're just going to get the loaner." I will in fact be allowing my policy to cancel on next month. He was unprofessional, rude and extremely intrusive. Even the dealership felt offended and wanted to complain. I have never experienced this level of customer service with [redacted] and I should have most definitely stayed there and paid a higher premium for better service! Auto Plan is the worst insurance provider in Memphis. He should be fired and definitely shouldn't be in customer service. How can you refuse to provide something I pay for? That's asinine. Desired SettlementI need someone from corporate to contact me and definitely not this location, about options for canceling my policy and immediate reprimand for [redacted].Business Response This complaint was addressed the same day that complainant contacted Preferred. Appropriate apology to customer in writing same day as reported. Employee reprimand was issued same day as complaint. Unfortunate situation reported and rectified same day.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I completely disagree with this response. I have yet to be contacted by phone or mail. I contacted the main office and was informed the district manager, [redacted], would be in contact with me. I was instructed to send an email to [redacted] and she would forward the complaint to [redacted]. To date, no one has contacted me to apologize or request additional information. This further solidifies the level of customer service. In addition, when I contact corporate they didn't request information either. I was simply instructed to send an email to [redacted].Final Business Response Attached is a copy of the email apology that Mr. [redacted] sent to Mrs. [redacted] on 6-29-15 at 12:04PM CST. Mr. [redacted] received the email that was forwarded by Mrs. [redacted] at 10:54 AM. Mrs. [redacted] received it from Mrs. [redacted] at 8:33AM. Mr. [redacted] responded to Mrs. [redacted] at the email address provided in a little over an hour after being notified of her complaint. We apologize again to Mrs. [redacted] for the frustration and negative experience she had. We are very sorry for her experience and the employee in question was reprimanded for his actions. I hope the attached copies clarify our position concerning negative customer service. We address it as quickly as possible and regret ANY negative experience a customer has. If this is NOT Mrs. [redacted]'s primary email address please let us know and we will forward it to the appropriate email.RegardsPreferred Auto Insurance Company, Inc.