Preferred Auto Sales

Complaint: [redacted] I am rejecting this response because: First and foremost, the proposed response does not offer any recompense for the trouble I went through, it does not address the issue of the fraudulent offer and it does not offer any actionable next stepsThe response by Preferred Auto suggests that they are not willing to change with respect to their practices on [redacted] I maintain that the practice is wrongI also want to note that I have received several calls in the past week from Preferred AutoWhen I have returned these calls, the salesman are unaware of why I am calling and they indicate that the owner must have wanted to speak to meThen, when I call back for the owner, I am told that he is busyWhen I said I'd wait, they salesman said that, actually, the owner is not willing to talk to meThis has been a confusing, frustrating experienceWhy am I getting called multiple times if the owner does not wish to speak to me? What was the initial call about? Regards, [redacted]

Hello [redacted] signed a contract on the first payment of $Took delivery of vehicle and afterwards says she did not agree to that paymentThe General Manager had [redacted] come back in to the store and lowered her payment to $ [redacted] agreed but in order for us to get that payment she needed more money down [redacted] didn't have it at the moment she said, but agreed to bring it back on a later date and asked if she could please do that because she needed the car for workBoth parties were in agreementThe bank finally began the review process which took some time because of the back and forth with the resign and stips that we had needed from ***The bank contacted our finance department and made aware that ***'s paystubs had been digitally altered and they could no longer service this dealThe General Manager then contacted [redacted] and told her what we had been made aware of [redacted] said that she had did that with her last vehicle and didn't think that would have been a problemWe the proceeded to let her know this was a problem and need the collateral back [redacted] got upset with us and began to say she doesn't understand why she has to bring the vehicle backWe explained once again to her and she said she would call us backThe following day we began to try and get our collateral back and she said she needed to finish out her work week and would bring it back then which was a SaturdayWe explained it doesn't work that way and we needed the vehicle backShe kept the vehicle and continued using it for days and did not return phone calls or show up like she said she wouldAt this time we had no choice but to pay a repo company to recover our collateralA few days later the repo company recovered our vehicleThe repo company made numerous attempts to have [redacted] come to their yard and recover her belongings and return the keyShe never didWe don't understand why [redacted] is asking for $when she gave us a total of $We spent $on the repo and $on getting a new key cutAt this time we feel the appropriate actions have been taken and we owe [redacted] nothingSincerely,Paul S***

Here are the signed documents you asked forThank you in advance

We are looking into changing the automatic settings on this quick offerWe do apologize for any inconvenienceHowever we do go by market value and demographic demand

Complaint: [redacted]
I am rejecting this response because: First and foremost, the proposed response does not offer...

any recompense for the trouble I went through, it does not address the issue of the fraudulent offer and it does not offer any actionable next steps. The response by Preferred Auto suggests that they are not willing to change with respect to their practices on [redacted]. I maintain that the practice is wrong. I also want to note that I have received several calls in the past week from Preferred Auto. When I have returned these calls, the salesman are unaware of why I am calling and they indicate that the owner must have wanted to speak to me. Then, when I call back for the owner, I am told that he is busy. When I said I'd wait, they salesman said that, actually, the owner is not willing to talk to me. This has been a confusing, frustrating experience. Why am I getting called multiple times if the owner does not wish to speak to me? What was the initial call about?
Regards,
[redacted]

Hello [redacted] signed a contract on the first payment of $444.59. Took delivery of vehicle and afterwards says she did not agree to that payment. The General Manager had [redacted] come back in to the store and lowered her payment to $379.00. [redacted] agreed but in order for us to get that payment...

she needed more money down. [redacted] didn't have it at the moment she said, but agreed to bring it back on a later date and asked if she could please do that because she needed the car for work. Both parties were in agreement. The bank finally began the review process which took some time because of the back and forth with the resign and stips that we had needed from [redacted]. The bank contacted our finance department and made aware that [redacted]'s paystubs had been digitally altered and they could no longer service this deal. The General Manager then contacted [redacted] and told her what we had been made aware of. [redacted] said that she had did that with her last vehicle and didn't think that would have been a problem. We the proceeded to let her know this was a problem and need the collateral back. [redacted] got upset with us and began to say she doesn't understand why she has to bring the vehicle back. We explained once again to her and she said she would call us back. The following day we began to try and get our collateral back and she said she needed to finish out her work week and would bring it back then which was a Saturday. We explained it doesn't work that way and we needed the vehicle back. She kept the vehicle and continued using it for days and did not return phone calls or show up like she said she would. At this time we had no choice but to pay a repo company to recover our collateral. A few days later the repo company recovered our vehicle. The repo company made numerous attempts to have [redacted] come to their yard and recover her belongings and return the key. She never did. We don't understand why [redacted] is asking for $800 when she gave us a total of $540. We spent $385.00 on the repo and $150 on getting a new key cut. At this time we feel the appropriate actions have been taken and we owe [redacted] nothing. Sincerely,Paul S[redacted]

Hello [redacted] signed a contract on the first payment of $444.59. Took delivery of vehicle and afterwards says she did not agree to that payment. The General Manager had [redacted] come back in to the store and lowered her payment to $379.00. [redacted] agreed but in order for us to get...

that payment she needed more money down. [redacted] didn't have it at the moment she said, but agreed to bring it back on a later date and asked if she could please do that because she needed the car for work. Both parties were in agreement. The bank finally began the review process which took some time because of the back and forth with the resign and stips that we had needed from [redacted]. The bank contacted our finance department and made aware that [redacted]'s paystubs had been digitally altered and they could no longer service this deal. The General Manager then contacted [redacted] and told her what we had been made aware of. [redacted] said that she had did that with her last vehicle and didn't think that would have been a problem. We the proceeded to let her know this was a problem and need the collateral back. [redacted] got upset with us and began to say she doesn't understand why she has to bring the vehicle back. We explained once again to her and she said she would call us back. The following day we began to try and get our collateral back and she said she needed to finish out her work week and would bring it back then which was a Saturday. We explained it doesn't work that way and we needed the vehicle back. She kept the vehicle and continued using it for days and did not return phone calls or show up like she said she would. At this time we had no choice but to pay a repo company to recover our collateral. A few days later the repo company recovered our vehicle. The repo company made numerous attempts to have [redacted] come to their yard and recover her belongings and return the key. She never did. We don't understand why [redacted] is asking for $800 when she gave us a total of $540. We spent $385.00 on the repo and $150 on getting a new key cut. At this time we feel the appropriate actions have been taken and we owe [redacted] nothing. Sincerely,
Paul S[redacted]

In regard to the vehicle in question, [redacted] bought this vehicle with the understanding that we would cover NJ state inspection only for 1000 miles or 30 days whichever comes first. That would mean that anything outside of a check engine light we would not cover. I have a form that states...

this and was signed by her. With that being said she came in the first time with the air conditioning not working, we had agreed prior to take care of that and we did put a new compressor and evacuate the system and got that working for her. A few weeks later she came back complaining that the vehicle had a shake when she stepped on the brakes. We test drove the vehicle and verified that she was right and that the shake was coming from a high spot in the rotor and it was a relatively simple fix. We explained at that time that we cover NJ state inspection only and that would not fail inspection for that. We also explained that she drove the vehicle weeks prior and it was fine for her at that time. She was persistent in explaining that we should fix this and it wasnt right and so to try and make her happy we replaced the brakes rotors and pads no cost to her. We told her that anything further that may transpire would be her responsibility or she could come in and purchase a warranty that would cover things for her in the future. At the time of sale and delivery we offered her this same warranty explaining at that time the vehicle would only be covered for NJ state inspection and if she wanted any further coverage this warranty would give that to her. She declined the warranty and we have a wavier of benefits form signed by her from that date. A week or so later she called us to say that there was a noise in the front end that wasn't there prior, but it is there now, and she wanted us to fix that also. At that point we told her we couldnt cover anything more for her. We also explained that we have done our best to make her happy but that at some point she would have to accept responsibilty for the upkeep of her vehicle. Although Preferred Auto Sales makes every attempt to make vehicles that we sell road worthy and problem free we have to keep in mind that these are used vehicles and they just wont be as they were when they were new. We make sure that the major things are good and obvious issues that we see. We cannot pridict what a vehicle is going to do once it is gone from our location. Preferred Auto Sales makes every attempt to sastisfy all of our customers however we do understand [redacted]s postion and hope that she understands ours.

Review: I purchased a vehicle from Preferred Auto Sales about a month and a half ago. When I test drove the vehicle is was fine but after two weeks the steering started to give me trouble. I addressed it to [redacted] the sales person, and he said that he will have his mechanic take a look at it. They changed the brakes and rotors on the vehicle but that was not what I let them know that the problem was. They kept bothering me about the bank needed more info and so on that when they finally got their money they disregarded my claim on the vehicle. The stabilizing bar needs fixing and the mechanic admitted that he felt the problem but fixed something else. I do not feel safe in this car and they will not fix the problem. I feel that the steering will give in at any given time. I would really appreciate any help provided. I am paying over $17,000.00 for a car that does not feel safe.Desired Settlement: I would like my vehicle fixed or given another vehicle with the same mileage and price as this one. I really like and need this vehicle and would rather have this one fixed, Thank you!

Business

Response:

In regard to the vehicle in question, [redacted] bought this vehicle with the understanding that we would cover NJ state inspection only for 1000 miles or 30 days whichever comes first. That would mean that anything outside of a check engine light we would not cover. I have a form that states this and was signed by her. With that being said she came in the first time with the air conditioning not working, we had agreed prior to take care of that and we did put a new compressor and evacuate the system and got that working for her. A few weeks later she came back complaining that the vehicle had a shake when she stepped on the brakes. We test drove the vehicle and verified that she was right and that the shake was coming from a high spot in the rotor and it was a relatively simple fix. We explained at that time that we cover NJ state inspection only and that would not fail inspection for that. We also explained that she drove the vehicle weeks prior and it was fine for her at that time. She was persistent in explaining that we should fix this and it wasnt right and so to try and make her happy we replaced the brakes rotors and pads no cost to her. We told her that anything further that may transpire would be her responsibility or she could come in and purchase a warranty that would cover things for her in the future. At the time of sale and delivery we offered her this same warranty explaining at that time the vehicle would only be covered for NJ state inspection and if she wanted any further coverage this warranty would give that to her. She declined the warranty and we have a wavier of benefits form signed by her from that date. A week or so later she called us to say that there was a noise in the front end that wasn't there prior, but it is there now, and she wanted us to fix that also. At that point we told her we couldnt cover anything more for her. We also explained that we have done our best to make her happy but that at some point she would have to accept responsibilty for the upkeep of her vehicle. Although Preferred Auto Sales makes every attempt to make vehicles that we sell road worthy and problem free we have to keep in mind that these are used vehicles and they just wont be as they were when they were new. We make sure that the major things are good and obvious issues that we see. We cannot pridict what a vehicle is going to do once it is gone from our location. Preferred Auto Sales makes every attempt to sastisfy all of our customers however we do understand [redacted]s postion and hope that she understands ours.

Business

Response:

Here are the signed documents you asked for. Thank you in advance.