The repairs took longer than expected due to a combination of factors: the customer's indecisiveness regarding material choices, delays in payments to us as work progressed, additional items the customers wanted that were not included in the contract and Ohio's bitterly cold winter and rainy spring weather conditionsThe work was started on 12/23/by covering the roof with tarpsWe voluntarily spent Christmas Eve without recompense as a good will gesture helping sort through their belongings Unfortunately, in the course of the work, a frozen pipe burst causing additional damageThe work was being done as weather permitted [redacted] County Building Department made a final building inspection and issued a certificate of occupancy on 6/17/The customer signed a certificate of completion on 1/8/stating that they had inspected all the work done by Midwest Restoration Group and that it was completed to their satisfactionThe delay in signing this was due to the customer's continual complaints and unwillingness to pay for the repairs even though the final building inspection was completed and the occupancy certificate was issuedWe went above and beyond the scope of the work to ensure they would be satisfied by replacing items that were broken and neglected over the years In the end, a lien had to be placed on the property due to the customer's refusal to payWe received payment on 1/8/These checks were issued by the insurance company and turned over to us by the customerAfter payment was made, we proceeded to have the lien removed on 1/13/ Due to the difficulty of pleasing this customer, we verbally agreed Midwest Restoration Group would absorb a $1,loss for work that was completedOn the other hand, we also agreed to pay $for work that the customer decided not to doRegrettably, this payment was inadvertently overlookedAs soon as this was brought to our attention, we honored it by sending a check for the full amount Midwest Restoration Group prides itself in serving its customers in a courteous and professional manner [redacted]
The repairs took longer than expected due to a combination of factors: the customer's indecisiveness regarding material choices, delays in payments to us as work progressed, additional items the customers wanted that were not included in the contract and Ohio's bitterly cold winter and rainy spring
weather conditions The work was started on 12/23/by covering the roof with tarps We voluntarily spent Christmas Eve without recompense as a good will gesture helping sort through their belongings
Unfortunately, in the course of the work, a frozen pipe burst causing additional damageThe work was being done as weather permitted *** County Building Department made a final building inspection and issued a certificate of occupancy on 6/17/ The customer signed a certificate of completion on 1/8/stating that they had inspected all the work done by Midwest Restoration Group and that it was completed to their satisfaction The delay in signing this was due to the customer's continual complaints and unwillingness to pay for the repairs even though the final building inspection was completed and the occupancy certificate was issued We went above and beyond the scope of the work to ensure they would be satisfied by replacing items that were broken and neglected over the years
In the end, a lien had to be placed on the property due to the customer's refusal to payWe received payment on 1/8/ These checks were issued by the insurance company and turned over to us by the customer After payment was made, we proceeded to have the lien removed on 1/13/
Due to the difficulty of pleasing this customer, we verbally agreed Midwest Restoration Group would absorb a $1,loss for work that was completed On the other hand, we also agreed to pay $for work that the customer decided not to do Regrettably, this payment was inadvertently overlooked As soon as this was brought to our attention, we honored it by sending a check for the full amount
Midwest Restoration Group prides itself in serving its customers in a courteous and professional manner
***
The repairs took longer than expected due to a combination of factors: the customer's indecisiveness regarding material choices, delays in payments to us as work progressed, additional items the customers wanted that were not included in the contract and Ohio's bitterly cold winter and rainy spring...
weather conditions. The work was started on 12/23/12 by covering the roof with tarps. We voluntarily spent Christmas Eve without recompense as a good will gesture helping sort through their belongings.
Unfortunately, in the course of the work, a frozen pipe burst causing additional damage. The work was being done as weather permitted. [redacted] County Building Department made a final building inspection and issued a certificate of occupancy on 6/17/13. The customer signed a certificate of completion on 1/8/14 stating that they had inspected all the work done by Midwest Restoration Group and that it was completed to their satisfaction. The delay in signing this was due to the customer's continual complaints and unwillingness to pay for the repairs even though the final building inspection was completed and the occupancy certificate was issued. We went above and beyond the scope of the work to ensure they would be satisfied by replacing items that were broken and neglected over the years.
In the end, a lien had to be placed on the property due to the customer's refusal to pay. We received payment on 1/8/14. These checks were issued by the insurance company and turned over to us by the customer. After payment was made, we proceeded to have the lien removed on 1/13/14.
Due to the difficulty of pleasing this customer, we verbally agreed Midwest Restoration Group would absorb a $1,500 loss for work that was completed. On the other hand, we also agreed to pay $354 for work that the customer decided not to do. Regrettably, this payment was inadvertently overlooked. As soon as this was brought to our attention, we honored it by sending a check for the full amount.
Midwest Restoration Group prides itself in serving its customers in a courteous and professional manner.
[redacted]
The repairs took longer than expected due to a combination of factors: the customer's indecisiveness regarding material choices, delays in payments to us as work progressed, additional items the customers wanted that were not included in the contract and Ohio's bitterly cold winter and rainy spring weather conditionsThe work was started on 12/23/by covering the roof with tarpsWe voluntarily spent Christmas Eve without recompense as a good will gesture helping sort through their belongings Unfortunately, in the course of the work, a frozen pipe burst causing additional damageThe work was being done as weather permitted [redacted] County Building Department made a final building inspection and issued a certificate of occupancy on 6/17/The customer signed a certificate of completion on 1/8/stating that they had inspected all the work done by Midwest Restoration Group and that it was completed to their satisfactionThe delay in signing this was due to the customer's continual complaints and unwillingness to pay for the repairs even though the final building inspection was completed and the occupancy certificate was issuedWe went above and beyond the scope of the work to ensure they would be satisfied by replacing items that were broken and neglected over the years In the end, a lien had to be placed on the property due to the customer's refusal to payWe received payment on 1/8/These checks were issued by the insurance company and turned over to us by the customerAfter payment was made, we proceeded to have the lien removed on 1/13/ Due to the difficulty of pleasing this customer, we verbally agreed Midwest Restoration Group would absorb a $1,loss for work that was completedOn the other hand, we also agreed to pay $for work that the customer decided not to doRegrettably, this payment was inadvertently overlookedAs soon as this was brought to our attention, we honored it by sending a check for the full amount Midwest Restoration Group prides itself in serving its customers in a courteous and professional manner [redacted]
The repairs took longer than expected due to a combination of factors: the customer's indecisiveness regarding material choices, delays in payments to us as work progressed, additional items the customers wanted that were not included in the contract and Ohio's bitterly cold winter and rainy spring
weather conditions The work was started on 12/23/by covering the roof with tarps We voluntarily spent Christmas Eve without recompense as a good will gesture helping sort through their belongings
Unfortunately, in the course of the work, a frozen pipe burst causing additional damageThe work was being done as weather permitted *** County Building Department made a final building inspection and issued a certificate of occupancy on 6/17/ The customer signed a certificate of completion on 1/8/stating that they had inspected all the work done by Midwest Restoration Group and that it was completed to their satisfaction The delay in signing this was due to the customer's continual complaints and unwillingness to pay for the repairs even though the final building inspection was completed and the occupancy certificate was issued We went above and beyond the scope of the work to ensure they would be satisfied by replacing items that were broken and neglected over the years
In the end, a lien had to be placed on the property due to the customer's refusal to payWe received payment on 1/8/ These checks were issued by the insurance company and turned over to us by the customer After payment was made, we proceeded to have the lien removed on 1/13/
Due to the difficulty of pleasing this customer, we verbally agreed Midwest Restoration Group would absorb a $1,loss for work that was completed On the other hand, we also agreed to pay $for work that the customer decided not to do Regrettably, this payment was inadvertently overlooked As soon as this was brought to our attention, we honored it by sending a check for the full amount
Midwest Restoration Group prides itself in serving its customers in a courteous and professional manner
***
The repairs took longer than expected due to a combination of factors: the customer's indecisiveness regarding material choices, delays in payments to us as work progressed, additional items the customers wanted that were not included in the contract and Ohio's bitterly cold winter and rainy spring...
weather conditions. The work was started on 12/23/12 by covering the roof with tarps. We voluntarily spent Christmas Eve without recompense as a good will gesture helping sort through their belongings.
Unfortunately, in the course of the work, a frozen pipe burst causing additional damage. The work was being done as weather permitted. [redacted] County Building Department made a final building inspection and issued a certificate of occupancy on 6/17/13. The customer signed a certificate of completion on 1/8/14 stating that they had inspected all the work done by Midwest Restoration Group and that it was completed to their satisfaction. The delay in signing this was due to the customer's continual complaints and unwillingness to pay for the repairs even though the final building inspection was completed and the occupancy certificate was issued. We went above and beyond the scope of the work to ensure they would be satisfied by replacing items that were broken and neglected over the years.
In the end, a lien had to be placed on the property due to the customer's refusal to pay. We received payment on 1/8/14. These checks were issued by the insurance company and turned over to us by the customer. After payment was made, we proceeded to have the lien removed on 1/13/14.
Due to the difficulty of pleasing this customer, we verbally agreed Midwest Restoration Group would absorb a $1,500 loss for work that was completed. On the other hand, we also agreed to pay $354 for work that the customer decided not to do. Regrettably, this payment was inadvertently overlooked. As soon as this was brought to our attention, we honored it by sending a check for the full amount.
Midwest Restoration Group prides itself in serving its customers in a courteous and professional manner.
[redacted]