Preferred Exteriors & Renovations

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere are many issues with the response that the Business provided1) Although the company states that the work was stopped due to financial reasons, I have called to address problems with the work that was performed and never received a response from them 2) Part of the contract states that any messes would be cleaned up and they were paid for a dumpster the place was left in a mess and I was forced to clean up materials left scattered around the yardThe basement was left a mess that is going to be difficult to clean up as there is limited space and there are joists and insulation laying down thereThe dumpster that was brought in was also used for another job site as there were items in there that did not come from our residence 3) The reason that the funding was stopped from the insurance company was that the Business failed to send detailed invoices and proof of why the costs would be higher that then what the insurance company adjuster claimedThe insurance company stated that no funds would be issued until they received thisBoth the insurance company and I advised them of this yet they would only provide a vague estimate of workThe insurance company stated that once this was received they would review and send out additional paymentsFunding was stopped because they failed to submit the requested paperwork 4) The business claims that 85% of the work was complete, yet I have no kitchen, the floor in the bathroom was never laid down and now because they failed to do the work properly, all the work that was done now has to be taken up and redoneThey had laid hardwood flooring which I provided, and they floor is buckled as you can see in the picturesSince it was installed incorrectly all that flooring is no good and needs to be removed so new flooring can be installedThey set the tub in the bathroom even though the floor was never laid down and they also broke a chunk of the tub at the bottomThis unit is a tub/shower unit that is not easy to moveThey placed the furnace and on demand water heater in the utility closet but this was just placed on the subfloor so that all needs to come out so that the floor can be laid first5) The walls in my husbands and sons room separated from the outside wall so now I was advised that will need to have an engineer come in and inspect the place to see if the joist work that was done is even safeIf this fails inspection then the entire framing will need to be redone.6) I have never received any type of proof or invoice of what they are claiming the money that they show was given to them was used forThere is no way that they earned the money that they received as I now have to pay someone to undo everything that they did 6) If the Business had submitted the paperwork that the insurance company requested they would have received the funding that was needed to perform the job, so they are responsible for the work not being completedNow they have received $15,and $12,was spent on materials that have to be replaced, and I still am unable to use my campI feel that I should be reimbursed what they received plus the cost of the materials that have to be removed and replacedRegards, [redacted] photos included