Preferred Futon, Inc

Review: I just purchased a new queen size futon on May [redacted] and received the following week. I have my

son sleeping on it who is an adult. 21 years of age. home from college.

the legs broke as my son was sleeping on it . the legs on the futon need to be extended when the futon is open to the sleep position.

I had ordered a dresser from the same company and asked when they come to please fix the legs as they are breaking off.

they did this last friday and replaced the legs. over the weekend, my son was sitting on the futon and cracked the whole base.

We can no longer sit on it.Desired Settlement: I just want them to replace the futon to a full size instead of a queen as I feel that this is

not constructed well to hold a queen size mattress.

I just want to replace it and they instead want me to go to there store, pick up the piece and

fix it myself?

Business

Response:

[redacted] ordered a queen size futon on 5/**/13 delivered on 6/*/13 she called later saying the legs broke off we have a queen size futon on the floor open it ten times a day and never had a problem with it only way to brake it is it someone kicked it by mistake we changed the legs. Now she says the Queen looks to big in the room and wants a Full size. We sell alot of queen sized futons I never saw one brake in every spot BUT I called her and said we will change the futon to full size I ordered the new futons and will be ready on 8/**/13 will deliver on 8/**/13

Thank You

Preferred Futon

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

until they actually come and deliver me my new futon on Friday 8/**, then I will say that it is resolved.

I do not appreciate the fact that Preferred Futon states that I changed me mind from a queen to a full size is incorrect.

I simply stated that the way they made the queens size futon was poor and I did not want another one because I felt

it would simply break again. Being that the full size futon does not have legs, its weight is more eventually distributed so that

it hopefully will not break on the frame....they need to improve the queen size futon. so if it was properly made, I would still want

the queen size futon...but not with those extended legs that they have which brake.

so when they come on friday with a new full futon., I will be then say my case was resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

however I do not appreciate the lie from Preffered futon that I changed my mind from a queen to a full size futon. the way they manufacturer the queen does not hold the weight of a person eventually which