Initial Business Response / [redacted] (1000, 5, 2015/03/16) */ Contact Name and Title: [redacted] manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net The resident has had many issues and complaints since they moved inAs property manager we try and respond to all complaints timely and makes repairs in the same mannerThe tenant has also had a lot of issues with other residentsThey seem to be the only people out of other units that consistently have troubleThe police have been out on several occasions to investigate the smell she speaks of and not substantiated the claim to my knowledgeIn years of management I have rarely experienced one person having so many issuesWe did offer several times to let them move with our penalty but they have not done soI just do not see them ever being happy at this apartment Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their responseLike I mentioned in my original complaint and the business mentioned we have had several complaints and issues since we moved into the propertyMost of the issues where not taken care of in a timely manor, some where, and others still haven't been resolved to even looked into by the businessWe do have a lot of issues with not only other residents in our apartment building but also with our neighborsWhy you might ask? For one, it seems that most people in our area between the people in our building (some not all) and our neighbors all hang out, smoke/deal illegal drugs, park their cars where ever they please or their guests and always seem to park in our spot(s) even though we have assigned spotsEven though the business has sent out letters about the parking tenants still don't comply and we've mentioned this to the business and they don't seem to follow throughWe aren't the only tenants having issues, we maybe the only ones speaking up but I've had several conversations with others and they are unhappy as wellI've come across several other previous tenants of this business and have not heard one good thingWe've been working with an officer from EPD on the illegal activity that has been going on and they have been keeping a look out and he is even trying to help you find a better place to move toWe did this on our own since the business hasn't been helpful at all even though they are supposed to be a drug free housingI recently emailed the business manager on 3/13/photos of illegal things going one and he's hasn't respondedThis was the same day when I filed my complaint to Revdex.comI've rented from at least 4/places now and this business by far has been the worst in everythingI can't believe it's still in businessThe last place we rented from we where there for years, when anything broke they fixed it and fixed it right the first time, which is what most landlords should do if they don't want something to keep breakingBut when you think of the kind of people they rent to and if most are doing the same illegal activity they aren't going to have a problem as long as they are getting their rent moneyI've suggested them getting cameras so they can monitor better and see for themselves what My family and I have to deal with when I meet with the business manager on 10/8/The activity is worse when the weather is nice out so it's only a matter of time that all the activity is going to start up again full forceI expect to get the respect, quality, follow up/through, repairs done when needed in a timely manor, ect just as much as they expect their rent when it's dueThey did offer for us to leave when we wanted to and pay a penalty, and even showed us three different apartments/homesOne of them was too small for a family of 4, the other two smelled of animal feces and was dirty that even I left with a rashBut as I mentioned to the business manager in an email, it's not easy to move when you've just moved especially since we work full time, our children have started at a new school, and it takes time and money to moveWhere they going to reimburse me for moving? I don't think so they won't even reimburse us for having to do laundry different times now since our dryer has not been working properly since Dec/which we are supposed to have a washer and dryer and now they aren't fixing it at allIf they where honest in the first place just as we where we would of never chosen this business to deal with and apartment to live inThey stated it was a safe quiet neighborhood and buildingA clean ready to move in apartment with cleaned carpetsAnd if anything it was and has been the exact oppositeI have pictures to prove it since day I've tried to capture every situation in pictures that I was able to so I'd have proof and people would know I'm not lying to trying to get anything out of this that isn't deserved to meI work and make a living for myself and family so I'm not looking for a hand out or trying to make excuses I just peak the truthHe's right we have and never will be happy in an unsafe environment especially because we care about the safety of our childrenWhen they have to smell Marijuana from time to time in the halls and coming into our apartment that's a problemI don't expose my children to that kind of stuff so I definitely don't want anyone else toLike I've mentioned, I have documents, Pictures, notes, police reports to back up my complaints/problemsUnfortunately, I'm unable to download/scan most of it being that it's on paper/my phone and I'm unable to scan or download to my computer to upload so if there is a way I can mail you all that documentations please send me the mailing info I would be gladly willing to send it allThank you for your time, I truly appreciate itI just want to be reimbursed for my expenses, time, loss, gas, damages, ect that I mentioned in my original complaintI not asking for more or lessI know there has to be someone out there who is willing to listen and help meThank you for your time Final Business Response / [redacted] (4000, 9, 2015/03/18) */ The owner of this building will not pay for the charges she lists nor is he legally obligated to do soThe owner spent nearly $in dryer repairs already and is not obligated to make repairs over and over for same issue, the tenant bears some responsibility for maintaining the owners propertyThe deposit she referenced will be returned according to terms of the lease she signed after she vacatesI have already explained to the tenant that they are free to move and now I feel she is just complaining to the Revdex.com to try and get us to pay for things we are not obligated toWe will not be extorted in this mannerWe have an outstanding reputation with the city of Elgin code department and the inspectors will testify that we are one of the best management firms in the city Final Consumer Response / [redacted] (4200, 11, 2015/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Preferred Management's resolution because like all others they are not taking responsibility in which they should beI feel that preferred management hasn't been complaint with their end of the contract and make me out to be the bad guy/tenant when I have done nothing wrong or illegalI have only been following the rules and bringing issues to their attention in a timely manor and yet they don't put any effort into really fixing my problemsThey claim we are the only tenants having issues yet they can't attend to themAgain I am only following rules and safety for my childrenIt just angers me that all the time, stress, money loss, sleepless nights I've had to endure because this business is not doing their job when it come to ensuring the safety of their tenants as they should according to their drug free housing contractInstead of really looking into all my complaints even with a simple solution as putting up cameras to see what I have brought to their attention to see for themselves, they'd rather me just leave instead of fixing the problemAnd as I have explained to [redacted] (the business manager) over an email (which I have a copy of) there's a reason why we rent as for most peopleIt's not easy to keep moving especially when you have young children in schoolWhich is one reason we picked this apartment because it meant my son would be able to go to a good schoolWhich is why we left our last house that we where renting after years because when he started kindergarten and the school couldn't provide the proper safety for my child I took him out after a few months and put him in private Kindergarten which made our budget tighter but it was something I had to do for my childLike I said I'm also angry because if the business was honest from the beginning and informed me that the area and other tenants in the building where bad/unsafe I would have never chosen to live hereAnd if I did I couldn't be mad if they where honest because I would've know what I was signing up for but I wasn't which is why I'm upsetAnd it make me more upset that they aren't even going to fix the dryer that hasn't been working properly since Dec/Because they can't fix the problem they are now turning things around trying to say it's our faultWe've been washing cloths the exact same way since we moved in June/and we need to continue washing so why would I "break," the dryer now? Because we didn'tIt doesn't make sense but it's another way they can try to get out of something without fixing the problem or replacing it just as all the other problemsWe take care of our belongings because we are not well off and can't afford to buy new things every other day, just as we take of the property that we rent fromEven though the property is not ours we still take care of it as though it wasSame goes for my car that I lease and previous property that we've rented fromWe rent because we live pay check to pay check right now and if something major like a dryer breaks or a furnace, ect we wouldn't have that extra money to get it fixedIf the owner doesn't want to pay then I think the management company is responsibleOne of them needs to step up and take responsibilityI've paid my rent so now it's time for either of them to own up to their responsibilities and pay what is owed to us due to negligenceI am not try to extort anyone who doesn't deserve itBut I've tried talking to this business in person, over a meeting, over the phone, ad over emails and they don't take responsibilities or follow up so I figured complaining to Revdex.com was the next step and maybe they'd wake up and smell the coffee and do their job and a management company not only with collecting rent which they are good at but also following up with tenants concerns and problemsAccording to the City of Elgin when they came to inspect our apartment they informed us the Preferred Management is notorious for not fixing problems but instead just pay the finesI've heard nothing but negative things from previous tenants, current tenants and even landlords who have used this business themselvesI'm not only saying this because I am currently having issues with themRevdex.com ask around or investigate and you'll seeI'd even start with the same building that I rent from and expand from hereAgain I have pictures, statements, records to prove my problems and would be able to provide them to Revdex.com if there is somewhere I can mail them to
Initial Business Response / [redacted] (1000, 5, 2014/05/15) */ Contact Name and Title: [redacted] , Manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net This resident lives in a homeowners association. He is obligated to pay the dues to the association per the... Covenants of the association. The association must pay to have common lawn areas mowed. There is a drainage pond that the developer should have finished but they went bankrupt. This does not relieve the owner from paying dues as there is still common area being mowed and cared for.
Initial Business Response / [redacted] (1000, 5, 2015/03/16) */ Contact Name and Title: [redacted] manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net The resident has had many issues and complaints since they moved inAs property manager we try and respond to all complaints timely and makes repairs in the same mannerThe tenant has also had a lot of issues with other residentsThey seem to be the only people out of other units that consistently have troubleThe police have been out on several occasions to investigate the smell she speaks of and not substantiated the claim to my knowledgeIn years of management I have rarely experienced one person having so many issuesWe did offer several times to let them move with our penalty but they have not done soI just do not see them ever being happy at this apartment Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their responseLike I mentioned in my original complaint and the business mentioned we have had several complaints and issues since we moved into the propertyMost of the issues where not taken care of in a timely manor, some where, and others still haven't been resolved to even looked into by the businessWe do have a lot of issues with not only other residents in our apartment building but also with our neighborsWhy you might ask? For one, it seems that most people in our area between the people in our building (some not all) and our neighbors all hang out, smoke/deal illegal drugs, park their cars where ever they please or their guests and always seem to park in our spot(s) even though we have assigned spotsEven though the business has sent out letters about the parking tenants still don't comply and we've mentioned this to the business and they don't seem to follow throughWe aren't the only tenants having issues, we maybe the only ones speaking up but I've had several conversations with others and they are unhappy as wellI've come across several other previous tenants of this business and have not heard one good thingWe've been working with an officer from EPD on the illegal activity that has been going on and they have been keeping a look out and he is even trying to help you find a better place to move toWe did this on our own since the business hasn't been helpful at all even though they are supposed to be a drug free housingI recently emailed the business manager on 3/13/photos of illegal things going one and he's hasn't respondedThis was the same day when I filed my complaint to Revdex.comI've rented from at least 4/places now and this business by far has been the worst in everythingI can't believe it's still in businessThe last place we rented from we where there for years, when anything broke they fixed it and fixed it right the first time, which is what most landlords should do if they don't want something to keep breakingBut when you think of the kind of people they rent to and if most are doing the same illegal activity they aren't going to have a problem as long as they are getting their rent moneyI've suggested them getting cameras so they can monitor better and see for themselves what My family and I have to deal with when I meet with the business manager on 10/8/The activity is worse when the weather is nice out so it's only a matter of time that all the activity is going to start up again full forceI expect to get the respect, quality, follow up/through, repairs done when needed in a timely manor, ect just as much as they expect their rent when it's dueThey did offer for us to leave when we wanted to and pay a penalty, and even showed us three different apartments/homesOne of them was too small for a family of 4, the other two smelled of animal feces and was dirty that even I left with a rashBut as I mentioned to the business manager in an email, it's not easy to move when you've just moved especially since we work full time, our children have started at a new school, and it takes time and money to moveWhere they going to reimburse me for moving? I don't think so they won't even reimburse us for having to do laundry different times now since our dryer has not been working properly since Dec/which we are supposed to have a washer and dryer and now they aren't fixing it at allIf they where honest in the first place just as we where we would of never chosen this business to deal with and apartment to live inThey stated it was a safe quiet neighborhood and buildingA clean ready to move in apartment with cleaned carpetsAnd if anything it was and has been the exact oppositeI have pictures to prove it since day I've tried to capture every situation in pictures that I was able to so I'd have proof and people would know I'm not lying to trying to get anything out of this that isn't deserved to meI work and make a living for myself and family so I'm not looking for a hand out or trying to make excuses I just peak the truthHe's right we have and never will be happy in an unsafe environment especially because we care about the safety of our childrenWhen they have to smell Marijuana from time to time in the halls and coming into our apartment that's a problemI don't expose my children to that kind of stuff so I definitely don't want anyone else toLike I've mentioned, I have documents, Pictures, notes, police reports to back up my complaints/problemsUnfortunately, I'm unable to download/scan most of it being that it's on paper/my phone and I'm unable to scan or download to my computer to upload so if there is a way I can mail you all that documentations please send me the mailing info I would be gladly willing to send it allThank you for your time, I truly appreciate itI just want to be reimbursed for my expenses, time, loss, gas, damages, ect that I mentioned in my original complaintI not asking for more or lessI know there has to be someone out there who is willing to listen and help meThank you for your time Final Business Response / [redacted] (4000, 9, 2015/03/18) */ The owner of this building will not pay for the charges she lists nor is he legally obligated to do soThe owner spent nearly $in dryer repairs already and is not obligated to make repairs over and over for same issue, the tenant bears some responsibility for maintaining the owners propertyThe deposit she referenced will be returned according to terms of the lease she signed after she vacatesI have already explained to the tenant that they are free to move and now I feel she is just complaining to the Revdex.com to try and get us to pay for things we are not obligated toWe will not be extorted in this mannerWe have an outstanding reputation with the city of Elgin code department and the inspectors will testify that we are one of the best management firms in the city Final Consumer Response / [redacted] (4200, 11, 2015/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Preferred Management's resolution because like all others they are not taking responsibility in which they should beI feel that preferred management hasn't been complaint with their end of the contract and make me out to be the bad guy/tenant when I have done nothing wrong or illegalI have only been following the rules and bringing issues to their attention in a timely manor and yet they don't put any effort into really fixing my problemsThey claim we are the only tenants having issues yet they can't attend to themAgain I am only following rules and safety for my childrenIt just angers me that all the time, stress, money loss, sleepless nights I've had to endure because this business is not doing their job when it come to ensuring the safety of their tenants as they should according to their drug free housing contractInstead of really looking into all my complaints even with a simple solution as putting up cameras to see what I have brought to their attention to see for themselves, they'd rather me just leave instead of fixing the problemAnd as I have explained to [redacted] (the business manager) over an email (which I have a copy of) there's a reason why we rent as for most peopleIt's not easy to keep moving especially when you have young children in schoolWhich is one reason we picked this apartment because it meant my son would be able to go to a good schoolWhich is why we left our last house that we where renting after years because when he started kindergarten and the school couldn't provide the proper safety for my child I took him out after a few months and put him in private Kindergarten which made our budget tighter but it was something I had to do for my childLike I said I'm also angry because if the business was honest from the beginning and informed me that the area and other tenants in the building where bad/unsafe I would have never chosen to live hereAnd if I did I couldn't be mad if they where honest because I would've know what I was signing up for but I wasn't which is why I'm upsetAnd it make me more upset that they aren't even going to fix the dryer that hasn't been working properly since Dec/Because they can't fix the problem they are now turning things around trying to say it's our faultWe've been washing cloths the exact same way since we moved in June/and we need to continue washing so why would I "break," the dryer now? Because we didn'tIt doesn't make sense but it's another way they can try to get out of something without fixing the problem or replacing it just as all the other problemsWe take care of our belongings because we are not well off and can't afford to buy new things every other day, just as we take of the property that we rent fromEven though the property is not ours we still take care of it as though it wasSame goes for my car that I lease and previous property that we've rented fromWe rent because we live pay check to pay check right now and if something major like a dryer breaks or a furnace, ect we wouldn't have that extra money to get it fixedIf the owner doesn't want to pay then I think the management company is responsibleOne of them needs to step up and take responsibilityI've paid my rent so now it's time for either of them to own up to their responsibilities and pay what is owed to us due to negligenceI am not try to extort anyone who doesn't deserve itBut I've tried talking to this business in person, over a meeting, over the phone, ad over emails and they don't take responsibilities or follow up so I figured complaining to Revdex.com was the next step and maybe they'd wake up and smell the coffee and do their job and a management company not only with collecting rent which they are good at but also following up with tenants concerns and problemsAccording to the City of Elgin when they came to inspect our apartment they informed us the Preferred Management is notorious for not fixing problems but instead just pay the finesI've heard nothing but negative things from previous tenants, current tenants and even landlords who have used this business themselvesI'm not only saying this because I am currently having issues with themRevdex.com ask around or investigate and you'll seeI'd even start with the same building that I rent from and expand from hereAgain I have pictures, statements, records to prove my problems and would be able to provide them to Revdex.com if there is somewhere I can mail them to
Initial Business Response / [redacted] (1000, 5, 2014/05/15) */ Contact Name and Title: [redacted] , Manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net This resident lives in a homeowners association. He is obligated to pay the dues to the association per the... Covenants of the association. The association must pay to have common lawn areas mowed. There is a drainage pond that the developer should have finished but they went bankrupt. This does not relieve the owner from paying dues as there is still common area being mowed and cared for.