Preferred Nursing Systems, Inc.

Response:We sent a refund of $to *** *** on August 14th, check number ***$is the amount that *** was paying per quarter

We have not seen the complaint or even know who it was from until today. It may have been sent to the former companies PoBox *** in Corydon instead of P.OBox *** in New AlbanyNow that we know the account was in the name of *** *** and not *** ***, we can at least research itOur records indicate you cancelled service October 30, It is possible for drivers to miss a few customers as their routes include stops per week and they change daily as new customers are added and some customers are suspended for non payment and still others change carriers. Our office phone is ###-###-#### and has not changed since we acquired the business in February 2017. We have an office manager and an assistant staffing the phones pretty much days a weekOur call volume is high as a lot of customers pay by calling in to pay with a credit card. The system will put you in voice mail if they are away from their desk or on the line with other customersWe call all of those customers back each day or the following day if they are received late in the day.We are sorry that you have been missed and that you have discontinued service, however, we will refund one more week than was requestedI have instructed our accounting department to refund $for weeksSince we still pick up the trash following a miss, that is more than fair.*** ***Controller, Capitol Waste Solutions

This information was given verbally over the telephone to Revdex.com Staff - We bought the business in Jan. 2017 and changed the name and address to:Capital Ave Solutions PO Box [redacted], New Albany IN 47151Unfortunately we do not have any records for this consumer.

Enclosed are two checks totaling the $20 that you requested. We are sorry you weren't happy with our service. We have credited the last invoice for the 4th quarter and are refunding the requested amount per your note to the Revdex.com. It is our understanding that this stemmed from a perceived miss that...

was picked up but nevertheless, we want you to be happy, which is why we are making the refund and wishing you the best with another provider.If you should change your mind in the future, Capitol Waste Solutions will be glad to consider being a part of your Waste Solution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

/Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This stems from you not providing the service I paid you for.  You only picked up my trash 6 times out of 13.  You only picked it up the 6 times because I called you over and over.  Three of those weeks I called you four times each week.  I sent you a certified letter on 9/11 stating that your sporadic service is no longer needed.  You send me a bill for the next three months with an $8 credit.  Not sure how you figure that.  You owe me $29.61.  I have not received a check from you, but as I stated you sent me a bill. I want to be clear, as of 9/11 my trash has been picked up by [redacted].  YOUR SERVICES ARE NOT LONGER NEEDED, because you didn't bother doing what you were supposed to.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I have not yet received this check, I'm sure that it is in the mail and will reach me shortly.  However, of the amount is $55 then that is only a refund for the amount of this quarter, which started August 1st. However, this business failed in their contractual weekly trash pickup for the last week of July as well, which should mean an additional refund of $4.58, as discussed with the business at the time of cancelling their service. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was a customer up to the day after I complained about this. I still have receipts and records!! The account is is my wife's name [redacted]
Regards,
[redacted]