Preferred Property Management

The worst company, I have ever dealt withValerie W [redacted] is a liarWe are a military family and trusted them to over see our homeBig mistake, they take you for granted and lieI have emails to prove itMy house was absolutely destroyed by our last tenants, they lied and said it looked greatI got pictures of my home from my new tentantsWhich our amazing! Our house was destroyed from are previous tentantsValorie was contantly lieing to meThe previous tentants, destroyed our home cut my counter tops, left it filifty and full of fleas, destroyed the carpets, put holes all in walls, my house smelled like dog urine, we had just painted our home and the walls were destroyed and so much moreThe property management company took them to court and didn't fight for us at all! They got 1/their deposit back even after they destroyed our home b/c of property management companyThey take advantage of military families!! We were stationed in Hawaii and our home in VA, they knew wasn't much we could doThe owner Mark promises you the world, right before you sign a lease to have them manage your property and then never returns phone calls at allHe told me, he would check on our home, the whole year they managed property could not get in contact with him at allI do not know, how this company gets businessThey are bunch lying crooksDo not use them!

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In Preferred Property Management's response, they acknowledge they have not maintained the information on the property they are being paid to manage
- item 3, they acknowledge that they were not thorough during their walkthrough
- item 4, they are the only company that has managed this property since 2007. They are asking me questions that they are paid to have answers to
- item 5, demonstrates there lack on concern, attention to detail, and professionalism. These are issues that I have to expend resources to repair and fix, but should have been taken care of by the management company
- item 7, identifying proper maintenance of the property is the responsibility of the property management company. Based on the condition of the filter that I had to replace (photo of filter provided to Preferred Property Management AUG 14) it is apparent that it had not been replaced for some time. I have requested that Preferred Property Management coordinate the cleaning of the HVAC unit.
-item 8, photographs of the wall that was damaged were provided to Preferred Property Management (sent via email to *** *** on Aug and Aug 14)I also forwarded documentation from Preferred Property Management back to them identifying the exact dollar amount of $to *** *** on both Aug and Aug 14.
In reference to the next to last paragraph that "I would have been happy to discuss these items sooner." I had to pursue a fine the tenant had received in April. When I spoke with the accounting representative from Preferred Property Management in the beginning of June and emailed a copy of the fine on June, I was told that the deposit had already been returned to the tenantI do not understand the reference in the response "We had days to disburse the security deposit." The tenants lease was through May 14. Furthermore, all of these issues should have been brought to our attention, not vice versa. We had a contractual agreement with Preferred Property Management which they failed to maintain.
On Aug 14, we also pointed out to Preferred Property Management (*** *** ***) that we have not received all of the keys or the two garage door openers. Preferred Property Management has yet to respond to this.
We expect Preferred Property Management to;
Identify the vendor they would like to use for the HVAC cleaning and pay for the service
Provide any photos of the work that was performed on the tub from the work in and the work in 2011.
Reimburse us the $we had to spend to repair the hole and paint the bathroom wall.
Identify a time and date that we can receive our additional keys and garage door openers
All referenced email correspondence is attached. Please let me know if I need to provide copies of the attachments in the emails.
Regards,
*** ***

Dear *** ***,
I have researched the Jacuzzi repairIt appears we sent a check out for the repair in July I have called H & M Incof Virginia, regarding the repairI have attached his responseI have read the list of items you reference after visiting
the property after yearsI'm sure things have changed a bitMost tenants do not treat homes as well as the homeowner themselvesI have addressed the items below
The inspector said she did not smell an odor
The cleaning was goodObviously everyone has a different level of cleanlinessYour listing agent did not mention anything about the cleaning either
I do agree, the home should have been completely empty at move out
We would not have known if the island had moved around. There are no photos from to compare toWas it stationary at time of rental?
The cabinet was movedI'm glad it was as easy as pushing it up against the wall
Touch up paint never matchesAfter a year or so, any existing paint will not match the faded paint on the wallWe can establish a value, or if you had it repainted, a bill would suffice
The HVAC filter was a tenant responsibilityThe tenant could be charged for a cleaning of the unit
Is there a large chip on the side of the tub? This was repairedThey removed the broken place, sanded and filled the areaThey heated filler, sand and feathered the areaPainted and refinishedTheir control switch was replacedIt was functioning at time of serviceI am not sure what happened to the access panel door for the JacuzziWe could charge the tenant for this as well
You requested payment of $I am not sure where this figure comes fromI have a bill for $for the tub repair, attachedThe work was completed
I would have been happy to discuss these items soonerI can still file a Warrant in Debt for the items named abovePlease let me know if you want me to proceed with filingIf so, we can discuss fair values to charge the tenant for repairs
We sent over the inspection and pictures of the home via emailWe had days to disburse the security depositIf you had any concerns, they should have been addressed much earlierWe would have been happy charge the tenant for any items you felt where beyond wear and tear and deduct from the securityThe carpet cleaning bill, paid by the tenant, has been emailed to you

The worst company, I have ever dealt with. Valerie W[redacted] is a liar. We are a military family and trusted them to over see our home. Big mistake, they take you for granted and lie. I have emails to prove it. My house was absolutely destroyed by our last tenants, they lied and said it looked great. I got pictures of my home from my new tentants. Which our amazing! Our house was destroyed from are previous tentants. Valorie was contantly lieing to me. The previous tentants, destroyed our home cut my counter tops, left it filifty and full of fleas, destroyed the carpets, put holes all in walls, my house smelled like dog urine, we had just painted our home and the walls were destroyed and so much more. The property management company took them to court and didn't fight for us at all! They got 1/2 their deposit back even after they destroyed our home b/c of property management company. They take advantage of military families!! We were stationed in Hawaii and our home in VA, they knew wasn't much we could do. The owner Mark promises you the world, right before you sign a lease to have them manage your property and then never returns phone calls at all. He told me, he would check on our home, the whole year they managed property could not get in contact with him at all. I do not know, how this company gets business. They are bunch lying crooks. Do not use them!

The worst company, I have ever dealt with. Valerie W[redacted] is a liar. We are a military family and trusted them to over see our home. Big mistake, they take you for granted and lie. I have emails to prove it. My house was absolutely destroyed by our last tenants, they lied and said it looked great. I got pictures of my home from my new tentants. Which our amazing! Our house was destroyed from are previous tentants. Valorie was contantly lieing to me. The previous tentants, destroyed our home cut my counter tops, left it filifty and full of fleas, destroyed the carpets, put holes all in walls, my house smelled like dog urine, we had just painted our home and the walls were destroyed and so much more. The property management company took them to court and didn't fight for us at all! They got 1/2 their deposit back even after they destroyed our home b/c of property management company. They take advantage of military families!! We were stationed in Hawaii and our home in VA, they knew wasn't much we could do. The owner Mark promises you the world, right before you sign a lease to have them manage your property and then never returns phone calls at all. He told me, he would check on our home, the whole year they managed property could not get in contact with him at all. I do not know, how this company gets business. They are bunch lying crooks. Do not use them!

Review: Below is the email sent to the company on 5 AUG 14, outlining the issues we have. We still have not received a response.

To: [redacted] Subject: Issues with Property

Date: Tue, 5 Aug 2014 10:31:22 -0400

All at Preferred Property Management,

We visited our property for the first time in eight years this past weekend. Since we made the decision to list our property for rent, Preferred Property Management, was the company that we have used to manage the property. There are a number of items that we need clarification on from your company! We do not understand how several of these issues went unnoticed.

1. When we arrived to the property, there is a distinct odor (possibly cat) in the house.

2. We found that the cleaning conducted was topical at best (e.g. carmel colored liquid in the bottom of the refrigerator).

3. There were items left in the dishwasher, master bathroom, hall closet, and upstairs bathroom.

4. The island in the kitchen had been turned around and moved into the walkway.

5. The cabinet next to the stove in the kitchen had been moved and was not pushed back up against the wall.

6. The paint that had been used to "touch-up" the walls does not match the paint on the wall.

7. The filter in the HVAC was not replaced and appeared to have been neglected for some time.

8. In master bath, the service cover for the Jacuzzi tub was on the floor and the opening was covered with cardboard. ?? ([redacted] to this email are photos of the cardboard covering and the damage on the wall around it. Your company coordinated to have this work done. I [redacted] the email we received and the proposal.)

Please let us know how you would like to proceed. We would like a copy of the invoice for the carpet cleaning, if it was done. The move out inspection is also [redacted] to this email.Desired Settlement: I would like Preferred Property Management to either contract and pay for the repair to Jacuzzi tub service openning, or refund the 523.80 that we were billed to have it fixed. I would also like the company to provide a copy of receipt for the steam cleaning in the property.

Business

Response:

Dear [redacted],

I have researched the Jacuzzi repair. It appears we sent a check out for the repair in July 2011. I have called H & M Inc. of Virginia, regarding the repair. I have attached his response. I have read the list of items you reference after visiting the property after 8 years. I'm sure things have changed a bit. Most tenants do not treat homes as well as the homeowner themselves. I have addressed the items below.

1. The inspector said she did not smell an odor.

2. The cleaning was good. Obviously everyone has a different level of cleanliness. Your listing agent did not mention anything about the cleaning either.

3. I do agree, the home should have been completely empty at move out.

4. We would not have known if the island had moved around. There are no photos from 2007 to compare to. Was it stationary at time of rental?

5. The cabinet was moved. I'm glad it was as easy as pushing it up against the wall.

6. Touch up paint never matches. After a year or so, any existing paint will not match the faded paint on the wall. We can establish a value, or if you had it repainted, a bill would suffice.

7. The HVAC filter was a tenant responsibility. The tenant could be charged for a cleaning of the unit.

8. Is there a large chip on the side of the tub? This was repaired. They removed the broken place, sanded and filled the area. They heated filler, sand and feathered the area. Painted and refinished. Their control switch was replaced. It was functioning at time of service. I am not sure what happened to the access panel door for the Jacuzzi. We could charge the tenant for this as well.

You requested payment of $523.80. I am not sure where this figure comes from. I have a bill for $390.00 for the tub repair, attached. The work was completed.

I would have been happy to discuss these items sooner. I can still file a Warrant in Debt for the items named above. Please let me know if you want me to proceed with filing. If so, we can discuss fair values to charge the tenant for repairs.

We sent over the inspection and pictures of the home via email. We had 30 days to disburse the security deposit. If you had any concerns, they should have been addressed much earlier. We would have been happy charge the tenant for any items you felt where beyond wear and tear and deduct from the security. The carpet cleaning bill, paid by the tenant, has been emailed to you.

Consumer

Response:

Review: I have repeatedly called and e-mailed the staff at Preferred Property Management about maintenance issues and they refuse to return them. Some of them are serious and have been noted since the time I moved in(7.5 months ago) such as: Planks missing in the backyard fence big enough to where my dogs could get through, windows have no insulation and having extensive amounts of mold on them (I am allergic to mold) and was told that they would be replaced, and there has been a persistent leak from pipes above the stove (which is underneath a bathroom on the 2nd floor.) They did send someone to repaint/replaster a small section of it, but I called to notify them that it did not work and they have refused to return my calls or e-mails. The fence in the backyard is only being held on by zip ties that I put in place months ago. I have voiced concern that my dogs would get out if the fence fell down and still I received no response. I also recently notified them that one of the steps leading up to the second floor is loose and that is a safety hazard, but they have yet to respond to that either. I pay my rent on time every month. PPM cashes my check in a matter of days, but largely ignores required maintenance work. Additionally, they have some of the worst customer service with which I have ever dealt. Several of the staff are extremely rude and condescending. I am also routinely given false information, for example: I was told I need to give 60 days notice should I elect not to renew my lease when it clearly says 31 days, and several months ago I requested a repair to a toilet handle and was told the owners denied it via e-mail. When I requested a copy (which I have yet to receive)the Manager said it had already been sent. I said it had not been and requested that it be resent. When she refused to do that I asked for the date/time stamp on the e-mail from when it was sent to me. Instead she called and read me the date time stamp of when it was sent to her, which was incidentally one minute prior.Desired Settlement: First and foremost I want them to start returning calls and e-mails and addressing maintenance issues as they arise and behaving in an at least quasi-professional manner. I want repairs made, ie backyard fence/gate, windows, steps, etc. And I would like to get a modicum of customer service when I call them as I am a rent paying customer.

Business

Response:

After speaking with [redacted] from the company she stated most of the customer's issues have been resolved and the only thing left are the windows which they are waiting to be delivered.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The Moldy windows are still up, they just keep sending people out to take measurements (the 5th person will be out next week.)

Customer needs to know when this project will be completed, please give an approximate date for completion.

Business

Response:

After speaking with [redacted] from the company on 8/19/13 she stated they are waiting on the Bids from the contractors to come in and then they will replace all the windows.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Sir,

This is getting ridiculous. Not only have I not agreed to any kind of outcome, this is at least the 2nd (maybe 3rd, just without going through all the e-mail), but that Preferred Property Management STILL has not fixed the problem. I am a Disabled Veteran (as I stated in the complaint) and I was Retired Honorably. In an e-mail dated July 2nd, I was told the windows would be in that week. They have sent 5 people out to look at the windows in order to submit a bid. I still have not heard anything. The windows are still moldy, and I am still allergic to mold.

Business

Response:

After speaking with [redacted] from the company on 9/19/13 she stated Window World is the vendor that will be fixing the windows. The windows are expected to come in around 6 to 8 weeks from today's date. Window World will contact the customer when the windows arrive and will make arrangements with the customer to come out and fix the windows.

Business

Response:

We have spoken with the tenant about the window install several times a week. We have the install scheduled for the week of October 14th . I will have [redacted] follow up with Window World for an exact date. I understand how a problem can arise when special ordering windows and I apologize for any inconvenience. We do need a little patience from the tenant. We are working diligently to have the window issue resolved.

Please call jfyou have any questions.

rn