we are really sorry for the trouble created during the moving process .we are still working on locating the missing items from the shipment ,will call customer with updates as soon as we locate the goods.in the unfortunate event that items will not be found will process the claim beyond the advice from the claim department to customer satisfaction.we ask customer for more patience and understanding.responding complains will just take from the time we dedicate retrieving the lost items.sincerely Preferred
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the best we can obtain(We actually corresponded via email to come to an agreement.) Although we have in no way been fully compensated for our losses, we appreciate the business's effort in providing us some compensation.Regards, [redacted] W [redacted]
Ms [redacted] has already been refunded her original deposit payment of $In addition, we have paid $via money order, as a courtesy to customer, to cover the expenses she incurred in the process of having local movers transfer her items to a storage unit located within a short distance of her homeAlthough the additional $payment made by our company covered the rental fee for storage unit until the 2nd week of August, customer elected not to have another one of our trucks pick up the items, and instead requested that we refund her deposit At this point, we told customer that of course we would refund her deposit, and we would also request approval to extend further compensation to her, as a courtesy, because we really care about our customers, and we want to do the right thingeven if customer did not want to move with usOur office agreed to refund a total of $900, and customer was in agreementShe was thankful that we did the right thingCustomers total payment to our company was $Our company has refunded Ms [redacted] a total of $900.00, which is the amount she agreed to before making this complaintTracking # for $money order available, transaction # for credit card refund available, call logs and email logs are also available
AN SETTLEMENT AGREEMENT WAS REACHED WITH OUR CUSTOMER IN REGARDS TO THE DAMAGES DURING THE MOVE PERFORMED BY OUR COMPANY.WE APOLOGIZE TO OUR CUSTOMER AND WE HOPE THAT IN THE FUTURE WILL BE ABLE TO DO BUSINESS AGAIN.HAPPY HOLIDAYS AND A HAPPY NEW YEAR!
Since the date of our last response to Revdex.com regarding Mr [redacted] s ongoing complaint, we have made multiple attempts to reach Mr [redacted] to resolve this case in a manner that is satisfactory to our customerDuring this time, the customer has not returned any of our phone calls, or contacted us at al in any other way despite our attemptsWe were determined to make a settlement offer, not just so that Mr [redacted] would maybe agree to close this complaint, but also to show good faith to Mr [redacted] , and all of our clients who show support for our companyWe are truly sorry that this complaint is still open with Mr [redacted] as well our Revdex.com fileWe really want nothing more than to have this resolved
Complaint: I am rejecting this response because: I don't know about them trying to reach us "multiple times." They called me with an unfamiliar number and didn't leave a message and then called my wife with that same number and left a voicemailThat is the only time I know that they called meIf they had really wanted to get in touch with me, you would think they would leave a voicemail every time they calledThat is, if they actually called me multiple times which I am unaware of since I don't answer numbers that I don't knowThey certainly left voicemails after every call when they were trying to get my businessWhy didn't they this time? Could it be they really didn't want to get in touch with me, but wanted to make it look like they were actually trying? I can't be sure that they tried to call me multiple times, since they have already made a history of lying to meI would be happy to oblige the Revdex.com with phone records just to make sure they are telling the truth if need beSorry for my skepticism, but if they are willing to lie to me, why not the Revdex.comOh wait, they already did when they said that I changed the delivery date multiple times Regardless of whether or not they tried to reach me "multiple times," I refuse to answer another phone call from this company and will only reply through the Revdex.comI prefer not to get the same lousy customer service I did the last time they calledI have received better customer service from a poorly-run fast food resterauntThey certainly respond better through the Revdex.com, but more on that later At this point, with all this company has put me and my wife through, I don't even know if I would be satisfied with a full refundI certainly can't let them get away with the $that I offered them already instead of the $I was asking forThey treated me like an it on the phoneThey only come to me now after the Revdex.com gives them an F ratingI have been watching this company on the Revdex.com, and low and behold, as soon as they get that rating, we get a voicemail from themWhy? Because that is what they sell their company to the customers withWhen we went with them, we thought that surely this company is good if they have an A+ ratingThey could care less if I am happy with their serviceThey only called because having a bad reputation affects their money flowAnd money is the only thing that they worry about as evidenced by other websites with complaints against them Therefore, since money is unfortunately the only thing that matters with this company, I am asking for a full refundThat is the only way I would know that they truly cared for their customersThey had multiple chances to resolve this reasonably, but refused to do soI told them that I would post my experience with them everywhere I could to warn other people about how they treat their customersI have waited patiently to do so while the Revdex.com tried to help me work this out with preferred in a reasonable mannerI am grateful to the Revdex.com for taking action against this company, so that others might have a chance to see how this company worksHowever, after almost months after moving, my patience is wearing thinThe time for a reasonable settlement has come and gone with the rejection of my very reasonable offer of $and them giving me an unreasonable offer of $in returnThey already had their chance to make this all go awaySo, now they must choose which is more important to them, money or making me satisfied with their response and keeping me from telling my experience with them to the publicUnfortunately, I have a feeling it will be the money Regards, Paul [redacted]
In regards to [redacted] complaint, we have apologized to Ms [redacted] forbeing late on delivering her House Hold Goods several times and in additionher items were delivered on December 5, 2014.Sincerely,Preferred Relocation
After few e-mails exchanged with our customer we did come to an agreement to close the case.We thank our customer for pattience and understanding, hoping for his bussines in the future!
Our company reach an agreement with the customer to compensate for damages far beyond the settlement sent by the Claims department.we thank our customer for the patience and understanding We hope to have the opportunity, in the future, to prove to our client that we provide better services than the unfortunately move he experienced!
AN AGREEMENT WAS REACH WITH THE CUSTOMER TO SETTLE THE CLAIM.WE DO APOLOGIZE FOR THE INCONVENIENCES CREATED DURING THE MOVING PROCESS AND WE HOPE THAT IN THE FUTURE THE CUSTOMER WILL GIVE US THE CHANCE TO PROVE THAT WE ARE BETTER THAN THIS!
SHIPMENT WAS DELIVERED ON 01/09/2015.WE APPRECIATE OUR CUSTOMER UNDERSTANDING AND PATIENCE IN REGARD TO THE DELAY ON THE DELIVERY.THE DELAY WAS CAUSED BY THE UNFORTUNATE BREAKDOWN OF OUR TRUCK!!WE AGREED ON COMPENSATION AND ADDITIONAL SERVICES PROVIDED AT NO COST !
we are really sorry for the trouble created during the moving process .we are still working on locating the missing items from the shipment ,will call customer with updates as soon as we locate the goods.in the unfortunate event that items will not be found will process the claim beyond the advice from the claim department to customer satisfaction.we ask customer for more patience and understanding.responding complains will just take from the time we dedicate retrieving the lost items.sincerely Preferred
There was a misunderstanding (sorry), so we have not quite come to an agreementWe need to continue negotiating
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the best we can obtain(We actually corresponded via email to come to an agreement.) Although we have in no way been fully compensated for our losses, we appreciate the business's effort in providing us some compensation.Regards, [redacted] W [redacted]
Ms [redacted] has already been refunded her original deposit payment of $In addition, we have paid $via money order, as a courtesy to customer, to cover the expenses she incurred in the process of having local movers transfer her items to a storage unit located within a short distance of her homeAlthough the additional $payment made by our company covered the rental fee for storage unit until the 2nd week of August, customer elected not to have another one of our trucks pick up the items, and instead requested that we refund her deposit At this point, we told customer that of course we would refund her deposit, and we would also request approval to extend further compensation to her, as a courtesy, because we really care about our customers, and we want to do the right thingeven if customer did not want to move with usOur office agreed to refund a total of $900, and customer was in agreementShe was thankful that we did the right thingCustomers total payment to our company was $Our company has refunded Ms [redacted] a total of $900.00, which is the amount she agreed to before making this complaintTracking # for $money order available, transaction # for credit card refund available, call logs and email logs are also available
AN SETTLEMENT AGREEMENT WAS REACHED WITH OUR CUSTOMER IN REGARDS TO THE DAMAGES DURING THE MOVE PERFORMED BY OUR COMPANY.WE APOLOGIZE TO OUR CUSTOMER AND WE HOPE THAT IN THE FUTURE WILL BE ABLE TO DO BUSINESS AGAIN.HAPPY HOLIDAYS AND A HAPPY NEW YEAR!
Since the date of our last response to Revdex.com regarding Mr [redacted] s ongoing complaint, we have made multiple attempts to reach Mr [redacted] to resolve this case in a manner that is satisfactory to our customerDuring this time, the customer has not returned any of our phone calls, or contacted us at al in any other way despite our attemptsWe were determined to make a settlement offer, not just so that Mr [redacted] would maybe agree to close this complaint, but also to show good faith to Mr [redacted] , and all of our clients who show support for our companyWe are truly sorry that this complaint is still open with Mr [redacted] as well our Revdex.com fileWe really want nothing more than to have this resolved
Complaint: I am rejecting this response because: I don't know about them trying to reach us "multiple times." They called me with an unfamiliar number and didn't leave a message and then called my wife with that same number and left a voicemailThat is the only time I know that they called meIf they had really wanted to get in touch with me, you would think they would leave a voicemail every time they calledThat is, if they actually called me multiple times which I am unaware of since I don't answer numbers that I don't knowThey certainly left voicemails after every call when they were trying to get my businessWhy didn't they this time? Could it be they really didn't want to get in touch with me, but wanted to make it look like they were actually trying? I can't be sure that they tried to call me multiple times, since they have already made a history of lying to meI would be happy to oblige the Revdex.com with phone records just to make sure they are telling the truth if need beSorry for my skepticism, but if they are willing to lie to me, why not the Revdex.comOh wait, they already did when they said that I changed the delivery date multiple times Regardless of whether or not they tried to reach me "multiple times," I refuse to answer another phone call from this company and will only reply through the Revdex.comI prefer not to get the same lousy customer service I did the last time they calledI have received better customer service from a poorly-run fast food resterauntThey certainly respond better through the Revdex.com, but more on that later At this point, with all this company has put me and my wife through, I don't even know if I would be satisfied with a full refundI certainly can't let them get away with the $that I offered them already instead of the $I was asking forThey treated me like an i
t on the phoneThey only come to me now after the Revdex.com gives them an F ratingI have been watching this company on the Revdex.com, and low and behold, as soon as they get that rating, we get a voicemail from themWhy? Because that is what they sell their company to the customers withWhen we went with them, we thought that surely this company is good if they have an A+ ratingThey could care less if I am happy with their serviceThey only called because having a bad reputation affects their money flowAnd money is the only thing that they worry about as evidenced by other websites with complaints against them Therefore, since money is unfortunately the only thing that matters with this company, I am asking for a full refundThat is the only way I would know that they truly cared for their customersThey had multiple chances to resolve this reasonably, but refused to do soI told them that I would post my experience with them everywhere I could to warn other people about how they treat their customersI have waited patiently to do so while the Revdex.com tried to help me work this out with preferred in a reasonable mannerI am grateful to the Revdex.com for taking action against this company, so that others might have a chance to see how this company worksHowever, after almost months after moving, my patience is wearing thinThe time for a reasonable settlement has come and gone with the rejection of my very reasonable offer of $and them giving me an unreasonable offer of $in returnThey already had their chance to make this all go awaySo, now they must choose which is more important to them, money or making me satisfied with their response and keeping me from telling my experience with them to the publicUnfortunately, I have a feeling it will be the money Regards, Paul [redacted]
In regards to [redacted] complaint, we have apologized to Ms [redacted] forbeing late on delivering her House Hold Goods several times and in additionher items were delivered on December 5, 2014.Sincerely,Preferred Relocation
customer was called and informed about delivery time and charges for services.compensation was offered and accepted for delivery delays
After few e-mails exchanged with our customer we did come to an agreement to close the case.We thank our customer for pattience and understanding, hoping for his bussines in the future!
Our company reach an agreement with the customer to compensate for damages far beyond the settlement sent by the Claims department.we thank our customer for the patience and understanding We hope to have the opportunity, in the future, to prove to our client that we provide better services than the unfortunately move he experienced!
AN AGREEMENT WAS REACH WITH THE CUSTOMER TO SETTLE THE CLAIM.WE DO APOLOGIZE FOR THE INCONVENIENCES CREATED DURING THE MOVING PROCESS AND WE HOPE THAT IN THE FUTURE THE CUSTOMER WILL GIVE US THE CHANCE TO PROVE THAT WE ARE BETTER THAN THIS!
SHIPMENT WAS DELIVERED ON 01/09/2015.WE APPRECIATE OUR CUSTOMER UNDERSTANDING AND PATIENCE IN REGARD TO THE DELAY ON THE DELIVERY.THE DELAY WAS CAUSED BY THE UNFORTUNATE BREAKDOWN OF OUR TRUCK!!WE AGREED ON COMPENSATION AND ADDITIONAL SERVICES PROVIDED AT NO COST !