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Preferred Rewards, Inc

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Reviews Preferred Rewards, Inc

Preferred Rewards, Inc Reviews (4)

February 18, 2016We received the inquiry that was filed with the Revdex.com concerning the $service fee charged to the consumer, *** * ***, debit card by Preferred RewardsHere's an explanation of circumstances associated with the transactionWe received
the complaint notice filed on February 10, 2016; regarding our customer; *** ** *** of *** *** ***, Saint Louis MO ***We have investigated this matter and find the charges billed the debit card provided by the customer at the time of sale valid.Preferred Rewards Now is an online savings program that is privy to its exclusive member baseThe membership gives our customers access to amazing discounts on everyday merchandise purchases across brands, online health and fitness guides, dining coupons, grocery shopping, entertainment and more! It is essential to Save as much as possible on all expenses whether essential or luxuryPreferred Rewards Now is a discounts program that can help you save big on most everyday purchasesOn 02/05/the customer enrolled on the company's web site: http://preferred rewardsnow.com, Here's the link to the Sales order page: http://preferred rewardsnow.com/signup.htmlThe Customer agreed to the terms of the offer, including the initial non-refundable charge of $to activate the accountAlso, the customer agreed to contact us if they were not satisfied or if they no longer wanted the service and would like to cancelFurther, the customer agreed to be charged $for each month that the customer's service remains activeThe positive AVS verified the validity of the credit card given by the customer and the service was activated for the customer to use and their records were sent for fulfillment to send the customer the Welcome kit (attached) which includes all the benefits and features, web site address, services we provide, terms and Conditions http://preferredrewards now.com/terms.html and the cancelation and refund policies.Preferred Rewards Now uses a process with a series of fraud detection checks, including an outsourced independent Fraud check serviceIn addition, prior to processing any order for billing, we verify the accuracy of the address information, and require that the customer input data in the following required fields: Name, Address, Telephone numberFinally, as an added measure of Security, We require the shipping address to be the same as billing address for all orders Successfully processedUpon completing our verification and fraud detection process, the Customer's information is verified through the Gateway's AVS system and the charges billed through the merchant accountIn summary, the customer provided the debit card for billing and shipping information while agreeing to purchase our service and agreed to the terms and conditions, including, to be billed as described on the Web site and Welcome kitWe fraud checked and validated the customer's information before processing the charge and providing our serviceWe also reviewed the conversation the customer indicated they had with one of our customer Service representativesThe customer called our toll-free support number on 02/09/and here are the notes from that conversation: "02/09/05:36pm - Customer called to inquire about account and chargesExplained benefitsThen customer refused offer to keep with the program and, requested refund for $1.95, Advised charge for sifee is not refundable, no refund issue and recurring cancelled"
After reviewing what transpired and valuing our 100% customer satisfaction guarantee, we had one of our support supervisor contact the customer directly and inform them that we'll issue a check and mail it to them directly for the full refund of $Here're the notes on the Conversation: "02/18/01:17pm - Supervisor Jenny-Apologized to the customer and advised her a check of a $will be generated and mailedVerified addressShe was understating and wanted to verify that it was canceled.”
A refund check was authorized and generated through the company's bank accountIt'll be mailed directly to the customer's address on record from the bank within two business daysWe hope this is a satisfactory resolution to this matter,
Regards,
Mark KCustomer Support

February 18, 2016We received the inquiry that was filed with the Revdex.com concerning the $service fee charged to the consumer, *** * ***, debit card by Preferred RewardsHere's an explanation of circumstances associated with the transaction.We received the complaint notice
filed on February 10, 2016; regarding our customer; *** ** *** of *** *** ***, Saint Louis MO ***We have investigated this matter and find the charges billed the debit card provided by the customer at the time of sale valid.Preferred Rewards Now is an online savings program that is privy to its exclusive member baseThe membership gives our customers access to amazing discounts on everyday merchandise purchases across brands, online health and fitness guides, dining coupons, grocery shopping, entertainment and more! It is essential to Save as much as possible on all expenses whether essential or luxuryPreferred Rewards Now is a discounts program that can help you save big on most everyday purchases.On 02/05/the customer enrolled on the company's web site: http://preferred rewardsnow.com, Here's the link to the Sales order page: http://preferred rewardsnow.com/signup.htmlThe Customer agreed to the terms of the offer, including the initial non-refundable charge of $to activate the accountAlso, the customer agreed to contact us if they were not satisfied or if they no longer wanted the service and would like to cancelFurther, the customer agreed to be charged $for each month that the customer's service remains activeThe positive AVS verified the validity of the credit card given by the customer and the service was activated for the customer to use and their records were sent for fulfillment to send the customer the Welcome kit (attached) which includes all the benefits and features, web site address, services we provide, terms and Conditions http://preferredrewards now.com/terms.html and the cancelation and refund policies.Preferred Rewards Now uses a process with a series of fraud detection checks, including an outsourced independent Fraud check serviceIn addition, prior to processing any order for billing, we verify the accuracy of the address information, and require that the customer input data in the following required fields: Name, Address, Telephone numberFinally, as an added measure of Security, We require the shipping address to be the same as billing address for all orders Successfully processedUpon completing our verification and fraud detection process, the Customer's information is verified through the Gateway's AVS system and the charges billed through the merchant account.In summary, the customer provided the debit card for billing and shipping information while agreeing to purchase our service and agreed to the terms and conditions, including, to be billed as described on the Web site and Welcome kitWe fraud checked and validated the customer's information before processing the charge and providing our service.We also reviewed the conversation the customer indicated they had with one of our customer Service representativesThe customer called our toll-free support number on 02/09/and here are the notes from that conversation: "02/09/05:36pm - Customer called to inquire about account and chargesExplained benefitsThen customer refused offer to keep with the program and, requested refund for $1.95, Advised charge for sifee is not refundable, no refund issue and recurring cancelled"After reviewing what transpired and valuing our 100% customer satisfaction guarantee, we had one of our support supervisor contact the customer directly and inform them that we'll issue a check and mail it to them directly for the full refund of $Here're the notes on the Conversation: "02/18/01:17pm - Supervisor Jenny-Apologized to the customer and advised her a check of a $will be generated and mailedVerified addressShe was understating and wanted to verify that it was canceled.”A refund check was authorized and generated through the company's bank accountIt'll be mailed directly to the customer's address on record from the bank within two business days.We hope this is a satisfactory resolution to this matter,Regards,Mark K.Customer Support

I don't know how they got my information but I never signed up for free shipping on the internet. I don't order things on line. The only thing I ordered was a sewing machine from [redacted]'s because I wouldn't find what I wanted, why would I want free shipping when I don't order any thing. These people are ripping off the public. I never signed up for anything from them. There letter is BS. I still don't understand how they got my credit card number. I never would have giving them this. They are a rip off company as far as I am concerned. Thanks Better Business for your help., but please keep a eye on them. I'm sure you will get more complaints.Thank You

March 30, 2017We received a complaint regarding our customer [redacted] located at [redacted], Logansport IN, [redacted]. We have investigated this matter and find the original charges billed the credit card provided at the time of sale valid. However, as described in more detail below, an...

inadvertent technical glitch, cased the customer account to be billed in error. For the reasons set forth below, we respectfully request that you reverse the complaint issued against us for this customer.Daily Preferred Rewards is an online savings program that is privy to its exclusive member base. The membership gives our customers access to amazing discounts on everyday merchandise purchases across brands, online health and fitness guides, dining coupons, grocery shopping, entertainment and more it is essential to save as much as possible on all expenses whether essential or luxury. Daily Preferred Rewards is a discounts program that can help you save big on most everyday purchases.The customer originally enrolled in the service on the company's web site: http://daily preferredrewards.com. Here's the link to the sales order page: http://daily preferredrewards.com/sign up.html We include a copy of the sign up for your convenience to review. The customer agreed to the terms of the offer, including the initial charge of $1.95 to activate the account. Also, the customer agreed to contact us if they were not satisfied or if they no longer wanted the service and would like to cancel. Further, the customer agreed to be charged $9.95 for each month that the customer's service remains active. The positive AVS verified the validity of the credit card given by the customer and the service was activated for the customer to use and their records were sent for fulfillment to send the customer the welcome kit (attached) which includes all the benefits and features, web site address, services We provide, terms and conditions http://daily preferredrewards.com/terms.html and the cancelation and refund policies,Daily Preferred Rewards then delivered a "Upcoming Billing Notice" to the customer confirming the order and the amount of the monthly service that would be charged to the card given. After the notice was provided the customer was billed the $9.95 charge for the monthly service on the credit card provided until the customer canceled. The customer's account has since been deactivated.Daily Preferred Rewards uses a process with a series of fraud detection checks, including an outsourced independent fraud check service. In addition, prior to processing any order for billing, we verify the accuracy of the address information, and require that the customer input data in the following required fields: Name, Address, Telephone number. Finally, as an added measure of security, we require the shipping address to be the same as billing address for all orders successfully processed. Upon completing our verification and fraud detection process, the customer's information is verified through the Gateway's AVS system and the charges billed through the merchant account. Copy of the AVS receipt is attached.The customer called our customer support team on December 13, 2016 and cancelled the account. She was refunded the monthly charges of $9.95 and her account was closed.However, during our investigation, we found that her account was subject to a unintentional technical glitch. Our company switched our customer support CRM and billing platform in early Feb 2017. The customer account records were inadvertently "re-activated" when the all the customers records with their billing histories were migrated to the new platform. This resulted in her account accidently being billed again after the account was officially closed. We have recognized the error"deactivated" her account and immediately refunded the customer the monthly charge of $9.95 to the credit card originally used. (The transaction of the refund is attached). We have also taken the steps necessary that this Terror does not happen again.In summary, the customer originally provided the credit card for billing and shipping information while agreeing to purchase our service and agreed to the terms and Conditions, including, to be billed as described on the web site and welcome kit. We fraud checked and validated the customer's information before processing the charge and providing our service. When the customer called our customer support team on December 13, 2016 and cancelled the account, she was refunded the monthly charge of $9.95 and her account was closed. However, during our investigation, we found that her account was subject to a technical glitch, was inadvertently reactivated and billed again in February 2017. We have recognized the error"deactivated" and closed the account and immediately refunded the customer the monthly charge of $9.95 to the credit card originally used.We strive to give all our customer 100% satisfaction with our products and services. Unfortunately, a technical error seemed to cause the billing error and the complaint. We immediately rectified the matter and processed a refund. In addition to the refund for the inadvertent charge, we offer our sincerest apology for any inconvenience this may have causedRegards,Chris B

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Address: 120 Olympic Road, Collegeville, Pennsylvania, United States, 19426

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