Preferred Roofing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI want my credit history restored and account deletedAlso, Zotec Partners claim that they tried to contact me via phone and Mail are falseI would have been happy to provide insurance details to this companyThe fact that my insurance company has never received an invoice from them proves they just sent the bill to a collections agency without giving me and my health insurance the opportunity to pay [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Provide I don't get another email in regards to your product that one I dont own a pet and two didn't sign up for any of your productsMaybe if business like you would stop buy every e mail address out there and think every one sign up to received emasil I won't have to spend my time filing complaints against companies that approve of this practice instead of just allowing people to sign up for what they want Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Wednesday, July 26, Revdex.comE4th, Suite Cincinnati, OH Dear Revdex.com, This letter is in response to a customer concern (ID # [redacted] ) To clarify, the customer’s complaint about the package being shipped to the wrong address was out of our control, as the order was placed electronically online by the customer Although we regret the way this customer feels about our company, we acted swiftly in favor of the customer once we were notified by issuing a replacement order to the new shipping address the customer gave us The tracking information shows the replacement order (at no additional cost to the customer) was delivered on Tues7/25/ Here is a timeline of the interaction with the customer and the corrective action we took to address the customer’s concerns: Kind Regards, Rick A [redacted] Operations and Customer Service Manager TruDog, LLC 07/05/Customer personally placed order electronically online for the *** Me (7pk) and [redacted] Me (2pk)Shipping address given was to an address on [redacted] 07/11/Order shipped out with tracking # [redacted] Confirmation sent to customer email 07/14/Package delivered to the address given at [redacted] St, Cincinnati , OH at 11:51am 7/15/ Customer e-mailed [redacted] reporting her concern about the incorrect shipping address 07/17/17: Live Chat summary with customer Chat from customer informing us that her order shipped to the wrong addressWe verified the shipping address, customer states she did not give us that address We apologize for any inconvenience and offered to replace the orderCustomer doesn’t want a reshipment she wants a refundWe apologized and informed customer that we cannot retrieve a package that has been shippedI provided the tracking number and asked her to speak with postal service to find out if they can perhaps help retrieve the packageCustomer asked for a refund or a replacement order at our expenseWe let her know we can replace the order but cannot issue a refundAsked her to check with postal service about her original order 7/18/Responded to customer email letting her know a replacement order has been issued7/25/17Replacement order was delivered to customer's new shipping address at 9:am [redacted] tracking # [redacted] confirms delivery ###

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LIC provides medical billing management services on behalf of Central Coast RadiologyAs such, I am responding to your Inquiry on their behalfit Is our mutual goal to provide accurate and timely billing services in a satisfying mariner to the patients of Central Coast Radiology.Our review of the patient's account has resulted in these findings:For the 09/03/date of service, we did not receive complete insurance information in order to bill the patient's insurance.A statement was sent to the patient on 09/24/15.A successful automated call was sent to the patient on 11/24/The caller answered the phone and then hung up.The charges for the 09/03/date of service were sent to collections on 01/05/since there was no communication back from the patient to provided updated Insurance Information.The patient called us on 04/20/to provide the updated Insurance information.As a result of these findings, we have taken the following corrective actions:The collection agency has requested a deletion of the debt with the credit bureaus.We apologize for the inconvenience this has caused [redacted] ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me bye-mail at ra [redacted] @zotecpartners.comRenee A [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN 46032cc: Ned C [redacted] , Chief Compliance Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I confirm that I received the full refund that I requested into my account.I am also glad that after six attempts to contact the company without a response that the owner, Lori, finally wrote an apology on the Revdex.com websiteThis was good as her phone message on my answering machine did not include an apology May this public exposure motivate her to make her customer service much, much better Regards, [redacted]

Friday, March 31, Revdex.com E4th, Suite Cincinnati, OH Dear Revdex.com, This letter is in response to a customer concern ID # [redacted] submitted to your Office on 3/10/ Please be advised that the customer’s concern has already been addressed and resolved, after the customer contacted our business directly on March To clarify, our company would never intentionally continue to send email to a customer that requested to be unsubscribed from marketing Although we regret the way this customer feels about receiving our email, we acted swiftly to place the customer on our Do Not Mail list one the customer once we were contacted by the customerOur business took the following corrective action to address the customer’s concerns in full: On March at 9:am EST, we placed the customer on our Do Not Mail list Kind Regards, Rick A [redacted] Operations and Customer Service Manager TruDog, LLC