Preferred Seating, Inc.

We are sorry for the delay in responding, but we have no record of receiving the original complaint. Our email server went down on July 3rd and did not came back until the 7th or 8th.Our sales representative, Matthew Simonik, provided *** *** with A Guaranteed Not to Exceed Estimate for
moving 12,pounds of personal effects, with a rate reduction if the actual weight was less. The Estimate & Order for Service signed by *** ***, clearly states that the price quote applies only for the services outlined and only for the items to be moved as shown on the Estimate Inventory Summary. The Estimate Inventory lists a total of items to be moved and items not being shipped. This is also signed by *** ***. At the time of loading for storage-in-transit at our warehouse, the driver inventoried pieces, considerably more than what was estimated to be moved. Certified weights were obtained, resulting in a total actual net weight of 16,pounds. *** *** was advised of the weight increase and the resulting price increase for the additional 4,pounds. After some discussion, Simonik *** *** *** *** came to an agreement and she signed a change order increasing the weight from 12,pounds to 14,pounds. This weight increase brought the new cost to $13,515.48, a difference of $1,328.62, not $3,173.03. (Also note that *** *** had signed prior Change Order for additional containers & packing she needed, resulting in an increase over the estimate of $207.00.) In summary, considerably more items were being shipped than what was indicated on the original estimate, resulting in an increase in the actual weights. *** *** agreed to a negotiated weight increase as indicated by the Change Order she did sign. As backup to the above, we have attached the signed Estimate & Estimate Inventory, the actual inventories of the items being moved, as well as the certified weight tickets and signed Change Orders. Should you require further information, please let us know.James ESimonikPresident

I received a response from the venue this morning and have attached that email communication to this response.  This information should be sufficient to remove this negative review from site as customer wasn't being truthful to Revdex.com and that includes her inaccurate defamation of character to tarnish our business.  I would have attached this response though complaint/review  though wasn't able to.add to review.   [redacted]

Preferred Seating Inc. has been in business for over 30 years and has never cancelled tickets and resold them. In this case since Preferred Seating was not the original ticket buyer of the tickets there is no way we could have cancelled them. The fact is the venue determined that a camera was to be...

positioned in this seating area so they cancelled the seats and had replacement seats available to the affected customer just seven seats down from the original seating. We were able to get documentation from the venue confirming the cancellation and the new seat numbers. The customer would have received the new tickets when the original tickets were scanned at the door. The venue is stating that the customer never showed up and subsequently the reissued tickets were never scanned in. Preferred Seating never refused to refund the money. We only asked for time to get the official word from the venue because the complainants never provided any proof the tickets were canceled and only provided a phone number to the venue. We had the original ticket purchaser contact the venue to find out what happened and he was provided the documents which he forwarded to us. Part of the problem also was that the customer never left a message on our phone line the night of the issue, only called and hung up. So we had no idea there was a problem that night and we most likely could have had corrected the problem that same evening by contacting the original ticket buyer. We were contacted by someone other than the card holder on 7/24 and we requested for days to speak with the cardholder directly as required by the credit card companies. It was not until August 1st that the cardholder contacted us to complain and filed this complaint with the Revdex.com that same day. Preferred Seating believes the complainant’s problem is with the venue and they should contact them and find out why they were never issued the replacement tickets. She can also confirm that a third party cannot cancel the seating and in fact the venue itself cancelled them.  It is absolutely absurd to think Preferred Seating would risk ruining our reputation after 30 years in business over the very small profit that could be made by cancelling tickets and reselling them and then having to deal with this issue.

Simonik Moving & Storage did not move this individual.  It was probably Simonik [redacted].  They are a separate company with no relationship to us.  Thank you for your attention in getting this cleared up.

I am rejecting this response because: To start, [redacted] from preferred seats has been lying from the start of this whole issue.The night I went to the venue I was told my tickets had been cancelled. I then in fact called preferred seats to see what was going on and I got a message saying that they were closed and what there business hours were, so why would I leave a message that night? My mother (who also paid for the tickets) was the one [redacted] originally spoke to on the phone although it happened to be on my credit card, it was also her money. [redacted] only asked to speak to me, the cardholder ONCE and I immediately called her, I talked to her 2 or 3 times before I filed this complaint. She was absolutely nothing but rude every time we spoke. She made up a lie saying the venue saw me on camera being moved to different seats.No, the truth is I walked back to a hotel room in which I also wasted my money on. So really, after "30 years in business" I think you are ruining your own reputation by making up lies and making your customer look foolish because you cant come forward and make things right. I told [redacted] from the get go, that it is not my issue who she bought those tickets through, that my credit card was charged by HER company, and that she is responsible for correcting this issue. So it does turn out that the seats were moved, and that preferred seats was made aware of this, why was I never contacted about this? It is very poor customer service on preferred seats end. I had asked many times about being refunded this money and  I spoke with the director of guest services at the venue and she was very nice, she listened to me instead of accusing me, and the issue has been settled, no thanks to [redacted] who only lied and was out to protect herself not her customer

I am rejecting this response because: I clearly am being truthful with preferred seats. I in face told you that the venue has admitted all fail in this matter and is willing to give me tickets to any show from now until the end of the 2018 season. I will not take back my negative review of you due to [redacted]s horrible customer relations and the way she was so quick to accuse me of being a liar. I have been in contact with the venue multiple times and they have told me it was there fault because there employee never gave me the new tickets after originals were cancelled. If I haven't made it clear enough to you, I don't want new tickets, the show I wanted to see has come and gone and they will not refund me money obviously because they weren't the ticket selle, preferred tickets was. I have much better things to do in my life besides lie about this kind of issue. Learn how to treat your customers [redacted].

previous neutral review not posted! (presumably because I was not a customer, but technically only because I was unable to complete the transaction that would have made me one! )

I was happy with the customer service, but I thought that potential customers should be aware of the fact that the reseller has to confirm availability of the offerings after you submit your payment, as they may list things that are also listed on Stubhub or other sites. It was not a hostile review, only a caution that what is offered may not be available, and is not guaranteed unless payment is completed, but payment is not completed upon ordering on the site even though you have submitted your payment information.

This is information that can be seen on the website as well, but I also noticed that the same tickets I had attempted to purchase REMAINED on the site for sale after my own order confirmation upon submitting payment info, and THAT should at least be adjusted in real time, making them no longer for sale once I attempted to buy them .

I had noted the pleasant experience with the rep on the phone, and the immediacy with which I had been notified that I couldn't buy the tickets offered, but I left a neutral review considering that if it were a more volatile situation, it could have been a much greater disappointment for me and cost me acting on another offer that would have been a certainty from a site that does stand by what they offer for SALE, not just what they have SOLD.

I don't hold PreferredSeating responsible for the offer that I didn't get, but I thought that customers should know that listings there are potentially not claimable where they may be more accurately reflecting availability elsewhere. I DO think it is a bit childish that I received an upset phone call from the site owner about my review despite it not being a negative one, but simply informative and that I would recommend other sites over this one.

The fact that I cannot even review the business because I was unable to buy the tickets that caused me to want to caution other shoppers about making the mistake of counting on a purchase order as an actual purchase or mistake the listing as definite purchasable inventory has now ensured that I will NOT be even a little bit likely to send someone this way despite the convenient display of actual cost with no added fees and the pleasant help I had received in attempting to buy from them.

I wanted to be a customer, but your business is more than the payment exchange and the completed transaction, it is the entire experience a potential buyer has on your site. The business besides the transaction is most of that relationship. The fact that I was silenced in my attempt to describe that has now made this absolutely a NEGATIVE experience whereas before I was simply trying to spare others disappointment that was not accusing the reseller of not standing by their service.

But that seems disingenuous to yank a neutral opinion that shared my customer experience of being disappointed in trying to become a customer because the item I tried to purchase wasn't really there for whatever reason. I didn't expect them to compensate me for that, I just wanted to let others know that its a gamble even after your payment info is in whether you will actually purchase the item. That is fair information to share, and cowardly to be afraid to have someone say that.

I am clearly enough of a customer for the owner to call me up in an agitated state because of my review (knowing obviously who I am from the customer information) but not enough of a customer to share my experience? A single neutral opinion which actually compliments what worked for me isn't going to break your business. IT might even help spare you more irate customers who have higher expectations than I did if they are forewarned of what they may misunderstand.

I took the time to write this for a reason. I don't know what reason there could be for not letting my opinion be heard on a REVIEW section, but censored reviews are not useful by any means to anyone. The fact that I was not even allowed to describe my otherwise pleasant experience has made this a negative experience for me at this point, but I suppose I am just grieving to the moderator at this point anyway.

Cheers.