Simonik Moving & Storage did not move this individual It was probably Simonik [redacted] ** They are a separate company with no relationship to us Thank you for your attention in getting this cleared up
I am rejecting this response because: To start, [redacted] from preferred seats has been lying from the start of this whole issue.The night I went to the venue I was told my tickets had been cancelledI then in fact called preferred seats to see what was going on and I got a message saying that they were closed and what there business hours were, so why would I leave a message that night? My mother (who also paid for the tickets) was the one [redacted] originally spoke to on the phone although it happened to be on my credit card, it was also her money [redacted] only asked to speak to me, the cardholder ONCE and I immediately called her, I talked to her or times before I filed this complaintShe was absolutely nothing but rude every time we spokeShe made up a lie saying the venue saw me on camera being moved to different seats.No, the truth is I walked back to a hotel room in which I also wasted my money onSo really, after "years in business" I think you are ruining your own reputation by making up lies and making your customer look foolish because you cant come forward and make things rightI told [redacted] from the get go, that it is not my issue who she bought those tickets through, that my credit card was charged by HER company, and that she is responsible for correcting this issueSo it does turn out that the seats were moved, and that preferred seats was made aware of this, why was I never contacted about this? It is very poor customer service on preferred seats endI had asked many times about being refunded this money and I spoke with the director of guest services at the venue and she was very nice, she listened to me instead of accusing me, and the issue has been settled, no thanks to [redacted] who only lied and was out to protect herself not her customer
Simonik Moving & Storage did not move this individual It was probably Simonik [redacted] ** They are a separate company with no relationship to us Thank you for your attention in getting this cleared up
I am rejecting this response because: To start, [redacted] from preferred seats has been lying from the start of this whole issue.The night I went to the venue I was told my tickets had been cancelledI then in fact called preferred seats to see what was going on and I got a message saying that they were closed and what there business hours were, so why would I leave a message that night? My mother (who also paid for the tickets) was the one [redacted] originally spoke to on the phone although it happened to be on my credit card, it was also her money [redacted] only asked to speak to me, the cardholder ONCE and I immediately called her, I talked to her or times before I filed this complaintShe was absolutely nothing but rude every time we spokeShe made up a lie saying the venue saw me on camera being moved to different seats.No, the truth is I walked back to a hotel room in which I also wasted my money onSo really, after "years in business" I think you are ruining your own reputation by making up lies and making your customer look foolish because you cant come forward and make things rightI told [redacted] from the get go, that it is not my issue who she bought those tickets through, that my credit card was charged by HER company, and that she is responsible for correcting this issueSo it does turn out that the seats were moved, and that preferred seats was made aware of this, why was I never contacted about this? It is very poor customer service on preferred seats endI had asked many times about being refunded this money and I spoke with the director of guest services at the venue and she was very nice, she listened to me instead of accusing me, and the issue has been settled, no thanks to [redacted] who only lied and was out to protect herself not her customer