I would like to start by saying we gave our customer separate prices#was $to repair the unit on site and #was for $to changes the condenser coilBoth prices included a compacitor that was also bad and to fully recharge the unitThis unit was installed in and the issue is not due to the way it was installed but to years of vibration in the unit where two wires rubbed against each otherThe customer has never had the routine maintenance done in the last years we were only called out when there is a issueSuch as bad batteries in the thermostatWe were in contact with [redacted] and they did offer to pay $towards the labor of a new coilBut that does not cover the price of us changing out the coil, compacitor, and to recharge his unitWe have never refused our customer service and it has only taken so long because the customer was contacting [redacted] As for the three way call, I am the single body in the office and cant not make a three way call and explain to him if he had [redacted] call me with him on the line I would be more than happy to talk to both but that I had other lines to answer and could not let my other customers calls not get answeredThis problem is a quick fix and could have been fixed the day he called us outThe customer wants a new coil which we are more than happy to replace for himBut the price of refrigerant and the compacitor plus the labor is more than $and we ask the customer to please pay the differenceWe at Preferred Services do strive to keep our customers happy and are willing to change the coil but the customer must pay for the compacitor, refrigerant and the labor for thoseIf the customer is willing all he needs to do is give us a call and set it up
I would like to start by saying we gave our customer separate prices#was $to repair the unit on site and #was for $to changes the condenser coilBoth prices included a compacitor that was also bad and to fully recharge the unitThis unit was installed in and the issue is not due to the way it was installed but to years of vibration in the unit where two wires rubbed against each otherThe customer has never had the routine maintenance done in the last years we were only called out when there is a issueSuch as bad batteries in the thermostatWe were in contact with [redacted] and they did offer to pay $towards the labor of a new coilBut that does not cover the price of us changing out the coil, compacitor, and to recharge his unitWe have never refused our customer service and it has only taken so long because the customer was contacting [redacted] As for the three way call, I am the single body in the office and cant not make a three way call and explain to him if he had [redacted] call me with him on the line I would be more than happy to talk to both but that I had other lines to answer and could not let my other customers calls not get answeredThis problem is a quick fix and could have been fixed the day he called us outThe customer wants a new coil which we are more than happy to replace for himBut the price of refrigerant and the compacitor plus the labor is more than $and we ask the customer to please pay the differenceWe at Preferred Services do strive to keep our customers happy and are willing to change the coil but the customer must pay for the compacitor, refrigerant and the labor for thoseIf the customer is willing all he needs to do is give us a call and set it up