I would like to start by sayingWe are very sorry for any misleading that our customers feel was done on our parkWhen we sell a package unit the heat strip is always sold separateIt is a way to keep the customers cost down and the sales man is to explain that at time of saleWe tried to have
the salesman call and explain this and apologize but the customer did not want to speak with himWe are more than willing to refund half the cost back to the customer
I am rejecting this response because: no progress was made towards correcting the problem. The original issue still stands. The coil, as explained to me by YOUR SERVICE TECH, went bad from incorrect installation. I am done with going back and forth with your company. I will try to fix the issue through a third party. I do not care to be associated with your company. This is the worst customer service I have ever gotten from a company. You, as a manager, made no attempt to help out a customer who paid out 4,200$ for the unit. As far as the batteries go, YOUR TECHS came out, found out the issue and did not have batteries to put. So I gave them MY batteries and I had to pay them 80$ for a service call. Your company is a joke and your customer service is a joke. I think it is time for you guys as a company to look at yourself in the mirror and do a little self evaluating. Word of mouth is how you et bussniess and I have nothing but bad things to say about Preferred Services. I will not recommend it to anyone and I will make sure to make my feelings known online. As a compmay you should own upto your own mistakes rather than let a valued customer suffer well over a month without AC. It's a shame nonetheless.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The only question I have is will the refund occur automatically using the card on file?
Regards,
[redacted]
I would like to start by saying we gave our customer 2 separate prices. #1 was $500 to repair the unit on site and #2 was for $1200 to changes the condenser coil. Both prices included a compacitor that was also bad and to fully recharge the unit. This unit was installed in 2011 and the issue is not...
due to the way it was installed but to years of vibration in the unit where two wires rubbed against each other. The customer has never had the routine maintenance done in the last 4 years we were only called out when there is a issue. Such as bad batteries in the thermostat. We were in contact with [redacted] and they did offer to pay $300 towards the labor of a new coil. But that does not cover the price of us changing out the coil, compacitor, and to recharge his unit. We have never refused our customer service and it has only taken so long because the customer was contacting [redacted]. As for the three way call, I am the single body in the office and cant not make a three way call and explain to him if he had [redacted] call me with him on the line I would be more than happy to talk to both but that I had other lines to answer and could not let my other customers calls not get answered. This problem is a quick fix and could have been fixed the day he called us out. The customer wants a new coil which we are more than happy to replace for him. But the price of refrigerant and the compacitor plus the labor is more than $300 and we ask the customer to please pay the difference. We at Preferred Services do strive to keep our customers happy and are willing to change the coil but the customer must pay for the compacitor, refrigerant and the labor for those. If the customer is willing all he needs to do is give us a call and set it up.
check #***for $has been mailed
Thank you. Check was received and cashed
I would like to start by sayingWe are very sorry for any misleading that our customers feel was done on our parkWhen we sell a package unit the heat strip is always sold separateIt is a way to keep the customers cost down and the sales man is to explain that at time of saleWe tried to have
the salesman call and explain this and apologize but the customer did not want to speak with himWe are more than willing to refund half the cost back to the customer
Refund will be given by check for the amount of $150.00. Check will be written on the next day we write checks..
I am rejecting this response because: no progress was made towards correcting the problem. The original issue still stands. The coil, as explained to me by YOUR SERVICE TECH, went bad from incorrect installation. I am done with going back and forth with your company. I will try to fix the issue through a third party. I do not care to be associated with your company. This is the worst customer service I have ever gotten from a company. You, as a manager, made no attempt to help out a customer who paid out 4,200$ for the unit. As far as the batteries go, YOUR TECHS came out, found out the issue and did not have batteries to put. So I gave them MY batteries and I had to pay them 80$ for a service call. Your company is a joke and your customer service is a joke. I think it is time for you guys as a company to look at yourself in the mirror and do a little self evaluating. Word of mouth is how you et bussniess and I have nothing but bad things to say about Preferred Services. I will not recommend it to anyone and I will make sure to make my feelings known online. As a compmay you should own upto your own mistakes rather than let a valued customer suffer well over a month without AC. It's a shame nonetheless.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The only question I have is will the refund occur automatically using the card on file?
Regards,
[redacted]
I would like to start by saying we gave our customer 2 separate prices. #1 was $500 to repair the unit on site and #2 was for $1200 to changes the condenser coil. Both prices included a compacitor that was also bad and to fully recharge the unit. This unit was installed in 2011 and the issue is not...
due to the way it was installed but to years of vibration in the unit where two wires rubbed against each other. The customer has never had the routine maintenance done in the last 4 years we were only called out when there is a issue. Such as bad batteries in the thermostat. We were in contact with [redacted] and they did offer to pay $300 towards the labor of a new coil. But that does not cover the price of us changing out the coil, compacitor, and to recharge his unit. We have never refused our customer service and it has only taken so long because the customer was contacting [redacted]. As for the three way call, I am the single body in the office and cant not make a three way call and explain to him if he had [redacted] call me with him on the line I would be more than happy to talk to both but that I had other lines to answer and could not let my other customers calls not get answered. This problem is a quick fix and could have been fixed the day he called us out. The customer wants a new coil which we are more than happy to replace for him. But the price of refrigerant and the compacitor plus the labor is more than $300 and we ask the customer to please pay the difference. We at Preferred Services do strive to keep our customers happy and are willing to change the coil but the customer must pay for the compacitor, refrigerant and the labor for those. If the customer is willing all he needs to do is give us a call and set it up.
check #[redacted]2 for $150.00 has been mailed