Preferred Warranties Inc(PWI) would like to respond to Mr***’ complaint # [redacted] Mr***’ claim is currently open in our system awaiting his approval for the repair shop to conduct a diagnostic evaluation of the vehicleThis full and complete diagnosis is necessary in order to find the exact cause of what is wrong with the vehicle Please refer to the section of the contract: WHAT YOU MUST DO TO GET A CLAIM PAID UNDER THIS AGREEMENT NO CLAIMS WILL BE PAID FOR WORK DONE WITHOUT OBTAINING AN AUTHORIZATION NUMBER ISSUED BY PWI IN THE MANNER DESCRIBED BELOW All customer claims must be made personally by YOU by contacting PWI at ###-###-#### or online at www.warrantys.com before any repair or replacement work is done on the vehicle and before the contract expiresYOUR automobile must be repaired at a repair center approved by PWIBefore any repair work starts, YOU must contact PWI ###-###-#### or online at www.warrantys.comYOU are responsible for all charges relating to tear down and diagnosis of your automobile unless YOU selected the Premier box or the Fluids & Filters/Diagnostics box aboveBefore any repairs are begun, the repair center authorized by PWI must receive an authorization number from PWIThis authorization number must appear on all claimsYOU may recommend a repair facility and PWI will make every reasonable effort to honor YOUR request, but PWI does reserve the right to select another repair facility if, in its sole judgment, it is necessary to do so under the circumstances Once the tear down is complete, the repair shop must submit their findings to our claims department for reviewOnce PWI has the diagnosis, then we can determine if we are able to assist with any repairsMr [redacted] should take his vehicle to the repair shop to authorize a diagnosis as we cannot move forward with this claim until we receive this report Should Mr [redacted] have any questions regarding this claim, please do not hesitate to contact our office at ###-###-####
Preferred Warranties, Inc(PWI) would like to respond to ***’ rejection to our response on 07/18/ PWI recommended a local repair shop to ** [redacted] before he took his vehicle to his shop, [redacted] *** PWI then offered ** [redacted] to take his vehicle to another shop after the transmission was at [redacted] Both times ** [redacted] declined the shops PWI offered PWI is not obligated to provide a new or rebuilt transmission per contract terms Please refer to the contract, under WHAT IS COVERED BY THIS AGREEMENT: When making repairs, the repair center authorized by PWI will use components of the same type and quality as those removed, which may include rebuilt, remanufactured, recycled or nonoriginal manufacturers’ parts at the sole discretion of PWI The labor required to repair or replace all parts covered under this Agreement will be paid at the industry accepted flat rate as indicated in a current edition of [redacted] or [redacted] labor guides, multiplied by the fair market hourly labor rate On 07/18/14, PWI paid $via credit card to Level 10, where the transmission is being rebuilt We apologize for any misunderstanding ** [redacted] may have regarding coverage however PWI has paid for what is contractually required
Good morning [redacted] , In response to Mr [redacted] ’s complaint # [redacted] , regarding his Vehicle Service Contract, Preferred Warranties Inchas contacted the selling dealer, [redacted] Group Inc It is our understanding that [redacted] is assisting Mr [redacted] with repairs to his vehicleIf Mr [redacted] has any questions, he can contact our Claims Manager at ###-###-#### Regards, Kimberly K [redacted] Executive Legal Assistant Preferred Warranties, IncDirect Line: ###-###-#### Direct Fax: ###-###-####
We are responding to the complaint filed by [redacted] regarding his Vehicle Service Contract We received a call on May from [redacted] at [redacted] indicating that ** [redacted] ’ [redacted] was there with a problem with the navigation system and also an engine malfunction light and service engine soon light on Specifically, [redacted] told us that there was an oil leak that was causing the vehicle to burn oil We told [redacted] that the parts he mentioned as needing replacement (navigation system, valve cover gaskets, timing gaskets and valve guide seals) are not listed items that would be covered under ** [redacted] ’ contract ** [redacted] called back later that day and we gave him the same answer ** [redacted] ’ “Plus” contract covers the items listed in Sections 1-of the Contract Unfortunately, the items which are in need of repair or replacement are not listed in these sections Valve seals are specifically excluded by Section of the Contract Seals and Gaskets are not covered by the Contract unless they need to be replaced in connection with the replacement of a covered part Thus, if the valve covers were bad, we would replace them and the associated gaskets It is possible that following a proper diagnosis there would be parts of ** [redacted] ’ vehicle that would be covered by the contract For example, if the shop were to remove the cylinder heads and we were able to verify that the valve guides, or the valve covers, were worn out, those would be covered by the contract If in the process of repairing the non-covered items, [redacted] finds a failure of any other items, they should contact us immediately and if they are listed items on ** [redacted] contract, we will happily cover them in accordance to the terms of his vehicle service contractHowever, if the problem is not related to the failure of a covered part, we would not cover the diagnosis and tear-down costs Please see section of the Contract In sum, this is a Contract issue We will gladly uphold our end of the Contract to the extent that necessary repairs are covered by the Contract ** [redacted] ’ complaint seeks either payment of the claim or refund of the contract In this case, while it does not initially appear that the parts in question would be covered, it is possible that a tear-down would reveal that coverage applies We will uphold our end of the Contract for the remainder of the Contract life Under the circumstances, we do not believe a refund is appropriate Respectfully, Preferred Warranties, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid this warranty company $2,for the plus coverage that would cover me for all electric work and the claim on the invoice is clearly dated for 2-26-They are claiming they didn't receive it until 3-2-15? All the paperwork states 2-26-15! They are again trying to deny the claim and get out of paying for their end of the contractThis warranty company is claiming that I needed to call them to start the claim on 2-26-15? How is a customer suppose to be in charge of calling the warranty company when I had no idea what was all wrong with it when I dropped it off at the dealership? I never "denied" the previous repairs I simply put it on hold until I had the extra funds to afford it since this warranty company only covers $in labor an hour and tried strongly to avoid paying for the majority of the repairsI have all the paperwork stating the invoice was written up on 2-26-and was faxed to them on 2-26-I paid A LOT of money for this coverage and I want them to honor this contract for the rest of the work needing done that is clearly stated on 2-26-on the invoiceIt's a sad slippery slope they are playing on with me and if they honored and decided to pay for the door issue why not the rest of the work that was also approved on those prior dates? What a headache for consumers that pay a lot of money and trust these warranty companies to help when they need it! I am requesting my money back OR the rest of the work to be honored and fixed Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am still requesting an arbitration over this matter Regards, [redacted] ***
Preferred Warranties Inc(PWI) would like to respond to Mr***’ complaint # [redacted] Mr***’ claim is currently open in our system awaiting his approval for the repair shop to conduct a diagnostic evaluation of the vehicleThis full and complete diagnosis is necessary in order to find the exact cause of what is wrong with the vehicle Please refer to the section of the contract: WHAT YOU MUST DO TO GET A CLAIM PAID UNDER THIS AGREEMENT NO CLAIMS WILL BE PAID FOR WORK DONE WITHOUT OBTAINING AN AUTHORIZATION NUMBER ISSUED BY PWI IN THE MANNER DESCRIBED BELOW All customer claims must be made personally by YOU by contacting PWI at ###-###-#### or online at www.warrantys.com before any repair or replacement work is done on the vehicle and before the contract expiresYOUR automobile must be repaired at a repair center approved by PWIBefore any repair work starts, YOU must contact PWI ###-###-#### or online at www.warrantys.comYOU are responsible for all charges relating to tear down and diagnosis of your automobile unless YOU selected the Premier box or the Fluids & Filters/Diagnostics box aboveBefore any repairs are begun, the repair center authorized by PWI must receive an authorization number from PWIThis authorization number must appear on all claimsYOU may recommend a repair facility and PWI will make every reasonable effort to honor YOUR request, but PWI does reserve the right to select another repair facility if, in its sole judgment, it is necessary to do so under the circumstances Once the tear down is complete, the repair shop must submit their findings to our claims department for reviewOnce PWI has the diagnosis, then we can determine if we are able to assist with any repairsMr [redacted] should take his vehicle to the repair shop to authorize a diagnosis as we cannot move forward with this claim until we receive this report Should Mr [redacted] have any questions regarding this claim, please do not hesitate to contact our office at ###-###-####
Preferred Warranties, Inc(PWI) would like to respond to ***’ rejection to our response on 07/18/ PWI recommended a local repair shop to ** [redacted] before he took his vehicle to his shop, [redacted] *** PWI then offered ** [redacted] to take his vehicle to another shop after the transmission was at [redacted] Both times ** [redacted] declined the shops PWI offered PWI is not obligated to provide a new or rebuilt transmission per contract terms Please refer to the contract, under WHAT IS COVERED BY THIS AGREEMENT: When making repairs, the repair center authorized by PWI will use components of the same type and quality as those removed, which may include rebuilt, remanufactured, recycled or nonoriginal manufacturers’ parts at the sole discretion of PWI The labor required to repair or replace all parts covered under this Agreement will be paid at the industry accepted flat rate as indicated in a current edition of [redacted] or [redacted] labor guides, multiplied by the fair market hourly labor rate On 07/18/14, PWI paid $via credit card to Level 10, where the transmission is being rebuilt We apologize for any misunderstanding ** [redacted] may have regarding coverage however PWI has paid for what is contractually required
Good morning [redacted] , In response to Mr [redacted] ’s complaint # [redacted] , regarding his Vehicle Service Contract, Preferred Warranties Inchas contacted the selling dealer, [redacted] Group Inc It is our understanding that [redacted] is assisting Mr [redacted] with repairs to his vehicleIf Mr [redacted] has any questions, he can contact our Claims Manager at ###-###-#### Regards, Kimberly K [redacted] Executive Legal Assistant Preferred Warranties, IncDirect Line: ###-###-#### Direct Fax: ###-###-####
We are responding to the complaint filed by [redacted] regarding his Vehicle Service Contract We received a call on May from [redacted] at [redacted] indicating that ** [redacted] ’ [redacted] was there with a problem with the navigation system and also an engine malfunction light and service engine soon light on Specifically, [redacted] told us that there was an oil leak that was causing the vehicle to burn oil We told [redacted] that the parts he mentioned as needing replacement (navigation system, valve cover gaskets, timing gaskets and valve guide seals) are not listed items that would be covered under ** [redacted] ’ contract ** [redacted] called back later that day and we gave him the same answer ** [redacted] ’ “Plus” contract covers the items listed in Sections 1-of the Contract Unfortunately, the items which are in need of repair or replacement are not listed in these sections Valve seals are specifically excluded by Section of the Contract Seals and Gaskets are not covered by the Contract unless they need to be replaced in connection with the replacement of a covered part Thus, if the valve covers were bad, we would replace them and the associated gaskets It is possible that following a proper diagnosis there would be parts of ** [redacted] ’ vehicle that would be covered by the contract For example, if the shop were to remove the cylinder heads and we were able to verify that the valve guides, or the valve covers, were worn out, those would be covered by the contract If in the process of repairing the non-covered items, [redacted] finds a failure of any other items, they should contact us immediately and if they are listed items on ** [redacted] contract, we will happily cover them in accordance to the terms of his vehicle service contractHowever, if the problem is not related to the failure of a covered part, we would not cover the diagnosis and tear-down costs Please see section of the Contract In sum, this is a Contract issue We will gladly uphold our end of the Contract to the extent that necessary repairs are covered by the Contract ** [redacted] ’ complaint seeks either payment of the claim or refund of the contract In this case, while it does not initially appear that the parts in question would be covered, it is possible that a tear-down would reveal that coverage applies We will uphold our end of the Contract for the remainder of the Contract life Under the circumstances, we do not believe a refund is appropriate Respectfully, Preferred Warranties, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid this warranty company $2,for the plus coverage that would cover me for all electric work and the claim on the invoice is clearly dated for 2-26-They are claiming they didn't receive it until 3-2-15? All the paperwork states 2-26-15! They are again trying to deny the claim and get out of paying for their end of the contractThis warranty company is claiming that I needed to call them to start the claim on 2-26-15? How is a customer suppose to be in charge of calling the warranty company when I had no idea what was all wrong with it when I dropped it off at the dealership? I never "denied" the previous repairs I simply put it on hold until I had the extra funds to afford it since this warranty company only covers $in labor an hour and tried strongly to avoid paying for the majority of the repairsI have all the paperwork stating the invoice was written up on 2-26-and was faxed to them on 2-26-I paid A LOT of money for this coverage and I want them to honor this contract for the rest of the work needing done that is clearly stated on 2-26-on the invoiceIt's a sad slippery slope they are playing on with me and if they honored and decided to pay for the door issue why not the rest of the work that was also approved on those prior dates? What a headache for consumers that pay a lot of money and trust these warranty companies to help when they need it! I am requesting my money back OR the rest of the work to be honored and fixed Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am still requesting an arbitration over this matter Regards, [redacted] ***