Prejean's Auto & Truck Repair Reviews (12)
Mr. Rooter of Youngstown made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 8/21/2015 Value of proposed resolution (USD): [redacted] Description of proposed resolution: Mr. Rooter Plumbing in good faith sent check # [redacted] in the amount of $[redacted].** out in the US mail on August 17th. Please close this complaint once the check is received. On behalf of all of us at Mr. Rooter Plumbing we consider this complaint closed. Best Regards, Mr. Rooter Plumbing
Mr. Rooter has regraded the yard at this location as well as planted grass seed. Mr. Rooter has also returned a second time to replant the grass seed. Please keep in mind Mr. Rooter can not be responsible for properly watering the grass seed in order for it to grow properly. In...
good faith Joe Kijowski will call to set up a time to return and evaluate. Once Joe returns to this location we at Mr. Rooter will consider this complaint closed.Best Regards,Mr. Rooter Plumbing
Our Youngstown manager[redacted], informed me that he went to this customer’s house this morning. The customer and [redacted] have come to a mutual agreement. There will beadditional work done by the end of the week. Also, the customer agreed to close the complaint. ...
Please see the attached complaint which was submitted to the Younstown office. I have addressed it though them as well.Please let me know if I need to do anything else to close this complaint.Thanks! [redacted]
We at Mr. Rooter have addressed this situation with [redacted]. Also Mr. [redacted] would like to speak with you directly to help get this situation resolved. His direct cell number is[redacted]. After a phone call resolution with [redacted] we at Mr. Rooter will consider this...
complaint closed.Best Regards,Mr. Rooter Plumbing
A Mr. Rooter technician did arrive at this job atapproximately 10:30Pm as shown on the attached report. After the technician evaluated what workneeded to be completed; an invoice describing work to be completed as well asthe total cost was given to you. The invoicewas signed, thus...
approving the work to be completed by Mr. Rooter at the agreedupon cost. The technician never statedit would take 2-3 days to complete the work.In regards to the amount of pipe installed; Mr. Rooter wouldbe more than happy to come out and camera the line to validate 10 feet of pipewas installed.[redacted] (one of the owners of Mr. Rooter) spoke to you andoffered $[redacted].** in good faith to pay your “other company” to repair the rest ofthe line. This offer was refused.In conclusion, Mr. Rooter has not received any payment towardsthe work which was completed. At thistime Mr. Rooter has instructed counsel to file suit to collect payment in fullfor services rendered.
We at Mr. Rooter have procedures in regards to appointment windows. We also record and monitor our calls for training purposes. We have reviewed the recorded calls and the customer service representative did not give a scheduled time due to them informing the customer they were next in...
line for a service technician. The following call to the customer was approximately 12 minutes later and it is our procedure to give the technician an ample amount of time to arrive at the customers home. When our dispatcher informed the customer the technician was in route the customer was unhappy with the travel time allotted. We at Mr. Rooter didn't provide service for this customer and our customer service representatives were never argumentative. If a copy of the recorded line is requested we would be more than happy to provide it. Unless the recorded line is requested we at Mr. Rooter fill this complaint is resolved and closed. Best Regards, Mr. Rooter Plumbing
Mr. Rooter of Youngstown made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 7/6/2015 Value of proposed resolution (USD): Description of proposed resolution: There has been no payment made towards the agreed upon completed contracted work; and the offer of $[redacted].** in good faith was refused. Therefore, Mr. Rooter is moving forward with filing suit [redacted].
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We received the check on Friday and will deposit it on Monday. Until it clears, we consider this complaint to remain open.Regards,[redacted]
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately, this is not how I was hoping to resolve this issue. I am still more than willing to pay Mr. Rooter for their services, but need a fair price. The market value of the job performed is around $[redacted]. Mr. Rooter has overcharged by more than [redacted]% of this average figure.
These fraudulent charges are not fair to me, especially as a previous loyal customer of Mr. Rooter. My offer to resolve at $[redacted] still stands. I feel this is more than generous.
I feel very taken advantage of in this case, and I hope we can still resolve this issue.
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear:
I appreciate the response, but cannot agree to this offer. The information provided in Mr. Rooters reply is not accurate in the following ways:
- The job was definitely described as extensive work and would take a few days.
- The amount of pipe has already been evaluated with a camera to be less than 10 feet. Also the hole is less than 10 feet long making it physically impossible for the pipe to measure that length. A Salem Police Officer was at my residence yesterday and agreed as well.
The signed paperwork was explained differently to me in person. It was very clear I had no idea what was going on or the worth of the job. The fact that the serviceman tried pushing me into repairing the inside too at an additional $[redacted] (which has been determined to be false information) and that he had a credit company agree to pay the services at 11:30pm on the spot, it's clear I was being taken advantage of due to my lack of knowledge. This is proof that Mr. Rooter was intentionally overcharging me, as well as trying to get me to pay even more.
The offer of $[redacted] to replace additional pipe that does not need replaced doesn't make practical sense to pursue. The issue here is the value of the work that was performed by Mr. Rooter. Where Mr. Rooter obtained this $[redacted] figure is from [redacted] offer to perform the same job as Mr. Rooter. They also stated that at that price they could have done my entire yard, which emphasizes even more that the job was not worth $*,[redacted].
I remain in the same position by offering $[redacted], which is above the area average and my own cost analysis. [redacted] informed me over the phone yesterday that the cost was higher to pay for Mr. Rooter's advertising. I cannot agree with this, as I should be paying for the service and not their marketing. Mr. Rooter should be responsible for their own marketing costs.
I am fully prepared to pay Mr. Rooter for their services. I am not refusing to pay them in any way. I feel they should be paid for the worth of the job performed. With estimates from local experts on the matter, my offer is more than practical. I would like to resolve this issue immediately so Mr. Rooter can be paid and both parties can get past this issue.
I have attached the physical quotes from both [redacted] and [redacted]. Both are $[redacted] or less. My offer stands at a generous $[redacted].
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
As was already stated, the Appointment was made the prior day. There were 2 calls to your customer line before your agents callback. Your agent WAS ABSOLUTELY rude and argumentative from my perspective. By all means, provide the actual recordings of all 4 calls ( The one on the previous day when the appointment was MADE and the three from the day you insist no appointment had been previously made for). In fact the business response is argumentative itself.