Premier Agency, Inc.

Review: My father-in-law passed away suddenly and my husband and I called his homeowners insurance agent, [redacted], at Placer Insurance in Roseville to ask questions about his policy coverage after death. We called and left messages three days in a row with no return calls even after leaving message that the policy holder passed away. It was not until I called The home office of Allied Insurance in Iowa that we got a return call from Placer Insurance though it still was not the agent, [redacted]. Her refusal to return our calls regarding the policy holders death is DESPICABLE.Desired Settlement: I have filed a Department of Insurance complaint asking for [redacted]'s agent license to be either suspended or revoked. The agency that employs [redacted] should also be held accountible for her bad service regarding her refusal to return calls when there has been a death of a policy holder.

Business

Response:

Placer Insurance Agency is responding to a complaint filed on 1/20/2014 assigned case ID [redacted] with the Revdex.com. We take every complaint very seriously and when the findings are valid we make the necessary corrective action to prevent any future incident.

Findings:

During the investigation we found our staff did not meet the Agency expectation standards and failed to return customer call in a timely manner.

We understand this is a sensitive time for the Schlaikjer family since loss of their family member and wish we could have done a better job to prevent any added stress to an already difficult situation. Management has counseled the staff involved and taken corrective action. Our apologies go out to their family.