Premier Air Solutions Reviews (%countItem)
Premier Air Solutions Rating
Address: 802 Scott Nixon Memorial Dr, Augusta, Georgia, United States, 30907-2464
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About a month ago (Jan 2020) we called on them to replace a HVAC system with a heat pump in our home. We used a home warranty company that uses this contractor and he came out no issues and replaced the system and upon leaving told me everything was working correctly (we had to pay out $1k for some of the work). Well being January it wasn't really hot so we *the wife and I didn't think anymore of it as we had heat working. Well, a couple weeks later we had a very warm day and the wife needed to run the actual AC to cool the house off, NOTHING it just blew out warm air.
I called this company back and informed them that the AC was not working and we needed it fixed asap. I was told that they would be out there "definitely" on Thursday and I waited all day for him to call me and let me know when he would be over. They NEVER showed!!! One day wasted. Then after contacting them and being very cordial about this they told me they would be out there on a Saturday morning! Guess what Saturday came and went and I reached out to the company on Saturday and they said, sorry we cant make it!! I was pissed, so I let him know since he basically had no care about coming back to remedy this situation and he told me to contact the warranty company to have someone else come fix it that I felt I needed to let everyone know about my experience with this company.
Refund I want back the $100 for the service charge we paid him since apparently the work we paid him to fix was not fixed and he was unwilling to make it right by us and basically told us to screw off and have someone else come out to fix his screw up which means I have to pay ANOTHER $100 for someone else to actually fix this issue.