Premier Appliance Services

Dear ***,Regarding case with Mrs [redacted] , we simply followed guidelines of thehome-warranty company.We have a contract with Fidelity home warranty company, and we report tothem all the technicians' diagnostics and reportsWhen our tech went outto the [redacted] 's property he did not identify any dishwasher leaks duringthe time of service, however, he did report that there were broken knob anddamage to the control panel on the unitHe determined that it was brokenby excessive force which is not a wear and tear on the unitWe haveto report EVERYTHING to the home warranty company other way we will not getpaid for the call, furthermore if we violate the guidelines of the company,they will not send us anymore work and our technicians will lose theirjobs.Fidelity, like many other home warranty companies does not cover abnormaluse and excessive force, therefore they denied us ordering new knob orrepairs of the control panel for Mrs [redacted] We reported diagnostics basedon our technician's knowledge and experience, and Fidelity considered thisjob completeMrs [redacted] can take it up with her home warranty company,and order second opinion, but we are simply following guidelines that wereestablished for service providersWe also do not refund service fees, itis in the customer's' agreement with their home warranty company.If you have any further questions, please feel welcome to contact us

The $dollars service fee is the h/o deductive own to her home warranty per her contract with american home shieldAs per her unit not been cover for repair its up to the home warranty decision to cover or not to cover repair When the h/o call and talk to *** h/o try to
have *** change the report for her convenience, *** stated to the h/o he can't not do this do that we are service of american home shield and we as third party we have to be honest to h/wAs well if home owner she has the option of to request a second opinion thru her home warranty for them to send her a different companyas well the address show in this complaint is not the address we service it was a different one property address that we when on is *** *** *** *** ** ***

Dear ***,
rgb(80, 0, 80)">Regarding case with Mrs***, we simply followed guidelines of thehome-warranty company.We have a contract with Fidelity home warranty company, and we report tothem all the technicians' diagnostics and reportsWhen our tech went outto the ***'s property he did not identify any dishwasher leaks duringthe time of service, however, he did report that there were broken knob anddamage to the control panel on the unitHe determined that it was brokenby excessive force which is not a wear and tear on the unitWe haveto report EVERYTHING to the home warranty company other way we will not getpaid for the call, furthermore if we violate the guidelines of the company,they will not send us anymore work and our technicians will lose theirjobs.Fidelity, like many other home warranty companies does not cover abnormaluse and excessive force, therefore they denied us ordering new knob orrepairs of the control panel for Mrs***We reported diagnostics basedon our technician's knowledge and experience, and Fidelity considered thisjob completeMrs*** can take it up with her home warranty company,and order second opinion, but we are simply following guidelines that wereestablished for service providersWe also do not refund service fees, itis in the customer's' agreement with their home warranty company.If you have any further questions, please feel welcome to contact us

Dear [redacted],Regarding case with Mrs. [redacted], we simply followed guidelines of thehome-warranty company.We have a contract with Fidelity home warranty company, and we report tothem all the technicians' diagnostics and reports. When our tech went outto the [redacted]'s property he did not identify any...

dishwasher leaks duringthe time of service, however, he did report that there were broken knob anddamage to the control panel on the unit. He determined that it was brokenby excessive force which is not a normal wear and tear on the unit. We haveto report EVERYTHING to the home warranty company other way we will not getpaid for the call, furthermore if we violate the guidelines of the company,they will not send us anymore work and our technicians will lose theirjobs.Fidelity, like many other home warranty companies does not cover abnormaluse and excessive force, therefore they denied us ordering new knob orrepairs of the control panel for Mrs. [redacted]. We reported diagnostics basedon our technician's knowledge and experience, and Fidelity considered thisjob complete. Mrs. [redacted] can take it up with her home warranty company,and order second opinion, but we are simply following guidelines that wereestablished for service providers. We also do not refund service fees, itis in the customer's' agreement with their home warranty company.If you have any further questions, please feel welcome to contact us.

Review: Premier Appliance Services was referred by Home Warranty. They came out, diagnosed the repair then 3 weeks later finally had the parts and the authorization to proceed. On the repair day, they called to ask if they can come earlier, to that, they were told over the phone that it would be fine. They were told a minor (16 year old) would let them in but that they are to call upon arrival to discuss work being done. Instead, they removed the appliance out of the home without calling as instructed. They left no paperwork behindCame home to a hole in the wall and no microwave and no explanation. I am not comfortable with removing a food appliance out of my home. I have no idea where this microwave was stored. Then they call to say it's repaired, a few days later and stated they found a lizard in the wiring of unit. Hmmmm??? Wonder where the microwave was stored?Desired Settlement: Full Replacement of Microwave! I am not putting that back in my house.

Review: This vendor was dispatched was dispatched to my house twice through [redacted] to fix my washer but did not fix my washer at all. In fact they flooded my kitchen, laundry-room, bathroom and bedroom. My washer still have not been fixed and when called about it they are not taking responsibility for their negligence. Please see the complaint with [redacted] as well with all information concerning this complaint. The Case # [redacted]. They work in conjunction with the other. A resolution to this matter is anticipated once and for all.Desired Settlement: I am asking that we get reimbursement for the following:

Labor done Mr. [redacted] and Myself @ $100.00 each $200.00

Replacement of 10 towels @ $ 8.00 each 80.00

A reimbursement of the $65.00 check to vendor 65.00

A bathroom scale that got damaged as result of flood 35.00

Kitchen Mat 15.00

Bedroom Carpet Cleaning 50.00

Total $445.00

Review: Premiere was sent by Fidelity National Home Warranty to fix our leaking dishwasher. The technician came for two minutes said he saw what was broken and causing the leak and he would order parts and come back to install them when they came in. We also had the cover to a button that needed to be replaced and he said he would do that when he came back, After 12 days I called Premiere and was told the technician's notes said he didn't see any leaking and that the button was broken by excessive force and therefore not covered by the insurance and would have to be fixed by us. The warranty company told me they could not send him back until we had fixed the decorative button cover ourselves.Desired Settlement: I would like Premier to honestly tell the insurance company about the parts needed to fix our leading dishwasher and fix our dishwasher. I would also like a refund of the 65 dollars the technician took as payment.

Business

Response:

Dear [redacted],Regarding case with Mrs. [redacted], we simply followed guidelines of thehome-warranty company.We have a contract with Fidelity home warranty company, and we report tothem all the technicians' diagnostics and reports. When our tech went outto the [redacted]'s property he did not identify any dishwasher leaks duringthe time of service, however, he did report that there were broken knob anddamage to the control panel on the unit. He determined that it was brokenby excessive force which is not a normal wear and tear on the unit. We haveto report EVERYTHING to the home warranty company other way we will not getpaid for the call, furthermore if we violate the guidelines of the company,they will not send us anymore work and our technicians will lose theirjobs.Fidelity, like many other home warranty companies does not cover abnormaluse and excessive force, therefore they denied us ordering new knob orrepairs of the control panel for Mrs. [redacted]. We reported diagnostics basedon our technician's knowledge and experience, and Fidelity considered thisjob complete. Mrs. [redacted] can take it up with her home warranty company,and order second opinion, but we are simply following guidelines that wereestablished for service providers. We also do not refund service fees, itis in the customer's' agreement with their home warranty company.If you have any further questions, please feel welcome to contact us.