Premier Auto Imports

To whom in may concern, If there was a millage discrepancy on the car, it was fixed shortly after the customer contacted mewe have a buyer's guide posted on all our vehicles which clearly states our warranty, 50% parts and 50% labor on engine and transmission onlyAll of our vehicles are Maryland state inspected and displayed for saleAnything outside of the warranty work being done to the vehicle is part of our goodwill at no charge to customersAs the customer mentioned we did fix the muffler and replaced tires, none of which was under the terms of the warranty based on the contract, We are only responsible for Maryland state inspections and emissionsOut of state customers are responsible for their own state inspections and emissions, which we disclose to customers prior to the saleWhen we processed the tags through DMV, DMV did not have a record of inspections/emissions, therefore they only issued one month tags until the customer brings us the inspections and emissionsThe customer brought us the inspections/emissions late, after we already registered the carWe processed the tags after we received the inspections/emissions.Regards, AJ

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are a dealership with locationsIt was never stated to me about the inspection/emission that I had to do itI did not give them that info lateThe error was on their part because they was never in contact where I brought the car fromCommunication between the locations is noneIt's ok, I will never buy another car from them or will I recommend my family or friend to this dealershipNot a happy customer with my overall experience Regards, [redacted] ***

where is the apology for yhe behavior of your staff? I did not need a trustee my fiance didthey did rerun my credit after they threatened they would if I kept callingi am not doing business with people who behave like that with others personal information and the proclamation "tell the police to [redacted] themselves" when I treatened to csll them in the person who instructed his employees to run my credit everytime I called back is not going to have me anywhere near your place of workthanks anyway.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Dear Sir or Madam, [redacted] initially had an appointment & came in to purchase a vehicleHer loan application was approved by the lender with the stipulation to obtain a trustee letter [redacted] was going to acquire additional debt for which a trustee letter was requiredThese are the lender's rules which Premier Auto abides by [redacted] did not want to go through the hassle of obtaining the letter & continued to insist that she didn't require such a letterShe began calling our employees, using foul language and harassing themFinally, the manager intervened and told [redacted] to stop making harassing phone callsPremier Auto did not run additional credit reports Since [redacted] is still approved for the loan, she is invited to come back to purchase the vehicle once she has a trustee letterI trust this answers you concernsPlease do let us know if you have any further questions

This letter is in response to the above referenced complaint with your office dated April 18, 2016, [redacted] purchased a [redacted] vehicle from Premier Auto Imports, LLC., with a $1,down payment towards the purchase price.Based on the documentation she provided on her credit application, the sending institution approved her loanHowever, upon trying to verify the information provided by [redacted] , the bank learned that she had falsified her credit applicationAs such, the bank rescinded the loan.Premier Auto contacted [redacted] for nearly weeks to return the vehicle and the keyHowever, [redacted] continued to ignore all communicationTherefore, on March 29, Premier Auto repossessed the vehicle since the bank confirmed that [redacted] had falsified her credit application, resulting in rescindment of the loan.As a result of [redacted] 's refusal to bring back the vehicle and the key, Premier Auto has incurred additional cost of making a key for the vehicle, [redacted] may stop by and collect the car seat from the vehicle.| trust we have clarified this situation and the matter is resolved nowIt should be noted that this complaint was unwarranted for in the first place slnce Premier Auto followed all legal protocols.Should you have any further questions, please do not hesitate to contact us at [redacted] .com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: the General Manager is full of liesI had to take my vehicle back to premier auto days after I purchased it not weeks due to an A/C issue and had to take it back times for the same problemOnce I picked the vehicle up from premier auto my steering wheel wasn't working and I had to take it back times for that issue and the steering wheel was never fixed and AJ said he would send my car to *** for repairsAJ also stated that the mechanic's are not certified to work on my car
Regards,*** ***

Dear Sir or Madam, This letter is in response to the Revdex.com complaint filed by *** *** ***In *** ***’s complaint, he indicated that he purchased a *** from Premier Auto Imports on 12/26/ *** *** claims that Premier Auto would not allow him to test drive the
vehicleThis claim is incorrectPremier Auto’s policy is that every customer must test drive the vehicle at least once prior to the purchase*** *** signed and initialed the “Delivery and Acceptance” form which indicates that he test drove the vehicle prior to purchasing itAfter test driving the vehicle, *** *** was very impressed and wanted to purchase the vehicleIn fact, he negotiated the price down by $ Approximately, one week later, *** *** contacted our office indicating that he wanted new tiresPremier Auto’s Service department checked the parts & noticed that the tires would cost approximately $(our retail price)However, as a courtesy, Premier Auto reduced the price and charged *** *** the wholesale price of $ Despite the discount, *** *** claims that he paid $whereas the service department gave him an invoice for $It should be noted that cost of the tires were $and $dollars was charged for mounting/balancing and disposal of the old tiresOur service department breaks down the receipt this way to ensure its’ posted in our records properly*** *** is more than welcome to pick up a copy of his $invoice in case he has misplaced it *** *** also claims that his check engine light turned on while he was driving the vehicle homeAt the time of delivering this vehicle, it did not have any warning lights onAlso, post-delivery, Premier Auto was not given an opportunity by the customer to verify an engine light coming on Finally, *** *** claims that he has spent $1,to make this vehicle road worthy. *** *** signed a 30-day engine and transmission only form (50% for parts and labor)*** *** also initialed and dated the “Delivery and Acceptance” formLine of this form indicates that all equipment and accessories were in “AS IS” conditionHe signed a “nothing due (we owe slip)”*** ***’s vehicle still has the balance of manufacturer’s warrantyLike all the vehicles we sell, this vehicle had passed a Maryland State Inspection Please note that Premier Auto treats its’ customers with utmost respect and professionalismThere was no verbal abuse or exchanges with our General Manager as *** *** claims We trust the above information is sufficientShould you require copies of the documents mentioned herein, or should you have any questions, please do not hesitate to contact our office. Sincerely, Kamran B***PrincipalPremier Auto Imports, LLCTell us why here

February 20, Dear Sir or Madam, This letter is in response to the Revdex.com complaint filed by *** *** ** *** This matter has already been resolvedThere was a factory recall on this vehicle and as a courtesy Premier Auto took this vehicle back to the *** Dealership to
have it fixed*** dealership fixed the vehicle free of charge and it was picked up by *** ***This vehicle had passed a safety inspection prior to the sale Although this vehicle was sold with a day limited power train warranty, this vehicle was covered by *** DealershipPremier Auto also performed a diagnostic test and waived the diagnostic fee of $*** ***’s vehicle is now fixed by the *** Dealership based on factory recall and *** *** has his vehicle backThis matter is now resolved Should you have any questions or require additional clarification, please do not hesitate to contact our officeSincerely, Kamran B*** Principal

September 23, 2015To whom it may concern,On August 13, *** *** *** purchased a *** ***The vehicle came with a warranty of 1,miles or month (whichever comes first) on transmission and engine, 50% parts and 50% labor*** *** declined the purchase of an extended
warranty.About three weeks after purchasing the vehicle *** *** returned to Premier Auto imports with concerns that the AC was not blowing air properlyAlthough the AC is not covered by the warranty mentioned above, as a onetime courtesy we replaced the motor blower free of charge.*** *** returned to the dealership about a week and half later this time with complaints about the steering wheel not functioning properlyAgain, although this was not covered under the warranty, we diagnosed the issue and waived the $diagnostic feeAn estimate for the repair was provided at which time *** *** declined to have repairs for the steering wheel.During the time of purchase, customers are notified of the basic warranty (1,miles or month on transmission and engine, 50% parts and 50% labor)They are given the option to purchase an extended warranty which again *** *** declinedAlso, at Premier Auto imports, we service our own vehicles for repair, I am not sure why Lexus was mentioned in the complaint.Please feel free to call me at ###-###-#### should you have any questions or concerns.Sincerely,Al J. General Manager

where is the apology for yhe behavior of your staff? I did not need a trustee my fiance did. they did rerun my credit after they threatened they would if I kept calling. I am not doing business with people who behave like that with others personal information and the proclamation "tell the police to [redacted] themselves" when I treatened to csll them in the person who instructed his employees to run my credit everytime I called back is not going to have me anywhere near your place of work. thanks anyway.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear Sir or Madam,[redacted] initially had an appointment & came in to purchase a vehicle. Her loan application was approved by the lender with the stipulation to obtain a trustee letter. [redacted] was going to acquire additional debt for which a trustee letter was required. These...

are the lender's rules which Premier Auto abides by. [redacted] did not want to go through the hassle of obtaining the letter & continued to insist that she didn't require such a letter. She began calling our employees, using foul language and harassing them. Finally, the manager intervened and told [redacted] to stop making harassing phone calls. Premier Auto did not run additional credit reports.  Since [redacted] is still approved for the loan, she is invited to come back to purchase the vehicle once she has a trustee letter. I trust this answers you concerns. Please do let us know if you have any further questions.

This letter is in response to the above referenced complaint with your office dated April 18, 2016, [redacted] purchased a 2016 [redacted] vehicle from Premier Auto Imports, LLC., with a $1,000 down payment towards the purchase price.Based on the documentation she provided on her credit...

application, the sending institution approved her loan. However, upon trying to verify the information provided by [redacted], the bank learned that she had falsified her credit application. As such, the bank rescinded the loan.Premier Auto contacted [redacted] for nearly 3 weeks to return the vehicle and the key. However, [redacted] continued to ignore all communication. Therefore, on March 29, 2016 Premier Auto repossessed the vehicle since the bank confirmed that [redacted] had falsified her credit application, resulting in rescindment of the loan.As a result of [redacted]'s refusal to bring back the vehicle and the key, Premier Auto has incurred additional cost of making a key for the vehicle, [redacted] may stop by and collect the car seat from the vehicle.| trust we have clarified this situation and the matter is resolved now. It should be noted that this complaint was unwarranted for in the first place slnce Premier Auto followed all legal protocols.Should you have any further questions, please do not hesitate to contact us at[redacted].com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They are a dealership with 2 locations. It was never stated to me about the inspection/emission that I had to do it. I did not give them  that info late. The error was on their part because they was never in contact where I brought the car from. Communication between the 2 locations is none. It's ok, I will never buy another car from them or will I recommend my family or friend to this dealership. Not a happy customer with my overall experience.
Regards,
[redacted]

Dear
Sir or Madam,
On
April 8, 2014, Mr....

[redacted] purchased a 2012 [redacted]
([redacted]) from Premier Auto Imports, LLC.  Mr. [redacted] put a $3,000 down payment
(combination of cash and credit card) towards the vehicle and financed the
remainder through [redacted] Finance.  Premier
Auto Imports, LLC. assisted Mr. [redacted] in obtaining the loan by using the
information provided by Mr. [redacted] to apply for the loan. The loan was
subsequently approved.
The
next day, Mr. [redacted] brought the vehicle back to Premier Auto, LLC, indicating
that he no longer wanted the vehicle. He had also called the bank and cancelled
his loan. Mr. [redacted] had signed a Sales Agreement which clearly stated all the
terms and conditions of the contract which Mr. [redacted] agreed to and signed. It
is clearly specified in the Sales agreement that there is “no cooling off”
period and that the deposit will not be refunded. Also, under Maryland State
law, there is no “cooling off” period. This was also explained to Mr. [redacted]
during the purchase of his vehicle. Mr. [redacted] had read, understood, initialed,
signed, and dated the Sales agreement.
Mr.
[redacted] further claims that Premier Auto Imports, LLC, defrauded him by
obtaining a fraudulent loan from the bank. This statement is outrageous since
Premier Auto Imports is a reputed business and cannot under any circumstance coerce
the customer into purchasing a vehicle or the bank in approving the loan.
Premier Auto Imports, LLC has been in business since 2009 and has served many
satisfied customers in and around the Washington Metropolitan Area.
Since
Mr. [redacted] has returned the vehicle back to Premier Auto Imports, LLC., as a
courtesy Premier Auto, LLC. can apply Mr. [redacted]’s $3,000 down payment towards
the purchase of another vehicle. However, under no circumstance will Premier
Auto Imports LLC., will be issuing a refund of Mr. [redacted]’s down payment.
I
trust this information is sufficient and answers the complaint appropriately.
Should
you have any further questions, please do not hesitate to contact us.
Sincerely,
Kamran
B[redacted]
General
Manager
Premier
Auto Imports, LLC.

See Attachment
The customer purchased the car on 3/24/14 and brought it back on or about mid June, a little over three months later. After inspection of his vehicle by our master tech, it was clear that the car had ran over a curb, rock, or some other hard object which caused a big gash in...

the transmission. We informed the customer of the physical damages to the transmission and that it was impossible for this to be an existing problem based on the major physical damage to the vehicle. Customer also had the car checked out by [redacted] dealership, their diagnostic was the same as our master tech, that the vehicle hit something. We offered to fix it for him at our discounted price and he agreed. We replaced the transmission and the customer picked up his car. The customer mentioned that there was front grill trimming missing, bolts on the passenger door handle missing, windshield wiper fluid reservoir is missing, hood is not aligned, and the day time left light was out, none of which are covered under the terms of the warranty signed by the customer in the contract. As he mentioned our warranty is %50/%50 and 1000 miles on engine and transmission only. We are willing to fix the current problems or future problems at our discounted price. Attached is a copy of his warranty contract and a delivery and acceptance initialed and signed by the customer.Regards,A. J. J[redacted]

To whom in may concern,
If there was a millage discrepancy on the car, it was fixed shortly after the customer contacted me. we have a buyer's guide posted on all our vehicles which clearly states our warranty, 50% parts and 50% labor on engine and transmission only. All of our vehicles are...

Maryland state inspected and displayed for sale. Anything outside of the warranty work being done to the vehicle is part of our goodwill at no charge to customers. As the customer mentioned we did fix the muffler and replaced tires, none of which was under the terms of the warranty based on the contract, We are only responsible for Maryland state inspections and emissions. Out of state customers are responsible for their own state inspections and emissions, which we disclose to customers prior to the sale. When we processed the tags through DMV, DMV did not have a record of inspections/emissions, therefore they only issued one month tags until the customer brings us the inspections and emissions. The customer brought us the inspections/emissions late, after we already registered the car. We processed the tags after we received the inspections/emissions.Regards, A. J.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I did not cause any damage at all to this car, I will take a polygraph to dispute their negligenceHindsight after they insisted on washing the car before I pulled out the lot there were drips coming from location of transmission,  I thought at the time it was from them washing the car, the dealership pointed out the bolts, screws, trimming, front hood alignment and the windshield wiper reservoir which to this day is still not resolved,  this company runs over customers at the consumers expense for their own wealth and gain. The person who replied representing the dealership is nothing but speculating on damage caused to car instead of being fair, exhausted my approach to get resolved,  had no choice at the time but still succumb to their offer , which meant I still had to come more out my pocket to get a transmission for a fairly new car (2013 bought in 2014) 2500 approximately, I only wanted fairness after it was discovered they put all the blame on me right away, offered to fix on my dime.
Regards,
[redacted]

Review: On Feb., 2014, I purchased a 2011 [redacted] from Premier Auto Import. A week after I purchased the vechicle the car started to pull to the right. I contacted the comapny and they said bring the car in to get serviced. The service manager Roman explained that the car has defected rear rotors. They replaced the rotors with used rotors. I explained to them that I'm still having problems with the [redacted]. They found other issues (rear window, brakes, and fog light), and were willing to fix the problem. The [redacted] road fine for a minute, but the car continued to have problems and I said I didn't want the car. They said I couldn't bring the vehicle back. Due to Maryland doesn't have a cool down period for vehicle. A couple of months later I called Roman back and explained I'm having the same problems with my front alignment, and he wantedvto charge me. I went to go get the car inspected by [redacted] (Nov., 14, 2014), they stated I have clamp marks on my frame. These marks come from a crain pulling the frame back into place from a bad accident. Due to that structural damage a front alignment or any other work will never allow the car to drive normal. My problem is this was never reported to me and this is a safety violation.Desired Settlement: Pay car off and take the car back.

Review: On October 5, 2013, I lease purchased a car from Premier Auto Imports on [redacted] in [redacted], MD. I purchased a 2012 Nissan Versa, VIN [redacted] and mileage of 37,225. My salesperson was **. [redacted]. I was told at that time as well by **. [redacted] that I would be financed by [redacted] and that because I had a repossession the beginning of the year due to me losing my job and not being able to keep up with the payments at that time, [redacted] is charging me a risk fee because of my repossession as well as what was included in the final prices of the car is at a higher value of the car including taxes, loan fees and MVA fees bringing a total of $24,429.60. I was then explained the very same thing by the manager, [redacted], because I did not fully understand how the price of the vehicle was so high still. I brought to the salesman's and the manager's attention that the Edmunds.com dealer retail prices of the car showed almost doubled LESS than the price given. The dealer retail value of the car on Edmunds.com is $10,536 in clean condition and the Kelly Blue Book dealer retail value is listed as $11,073 in clean condition as I found through further research. I also asked for the CarFax report for the vehicle and was told I would receive upon completion of the deal that day. **. [redacted] explained to me that I needed to accept the fact that my credit needed repair and no one else would really give me a loan for a car in my situation. Not having a vehicle and needing one in order to keep my job, which is a requirement, and for everyday dealing, I signed all of the documents given to me believing exactly what was said to me. I then left the lot after everything was complete with the purchase of the car but was told I could not receive any copies of the paperwork I signed and CarFax report as I could get it once I made my first weekly payment of $93.96 on October 18th and that this was a requirement by [redacted]. I was to also told by **. [redacted] that he would pick up my vehicle from my job at 9:30am on October 7, 2013, to have the [redacted] GPS devise installed in my car as that is a requirement for the loan. **. [redacted] did not pick up the vehicle nor did he call telling me anything on that day. [redacted] then called me the next morning, October 8, 2013, approximately 9:30am asking me to activate the lease by answering questions about the purchase of the vehicle as well as to activate the GPS device. I informed them that the salesman did not come to pick up my vehicle as I was told and I could not activate my lease at that time. I then asked the lender, [redacted], if the terms described to me were true as it did not sound right to me although I was happy to have a vehicle. I was informed that the lender does not set the price of the vehicle as well as the fees **. [redacted] and [redacted] described to me were not true and that the dealer is the one who in fact sets those prices. The dealer by law cannot change the fees associated with the MVA, which I totally understand. I then called Premier Auto Imports asking for **. [redacted]. I was told that he was not there at that time by the male receptionist that answered the phone and that he, the male receptionist, would in fact come to my job to pick up my vehicle to have the GPS device installed so I could complete activation of my lease. About 20 minutes later, I received a call by **. [redacted] saying he was on his way to pick the vehicle up to have the device installed. **. [redacted] did come to my job to pick up the vehicle to have the installation done and I asked for him to bring the car back by 2:45 pm so I could pick my daughter up from school and take her home to then return back to work afterwards. When 2:15 pm came, I called **. [redacted] and asked where the vehicle was, he told me that it was not ready yet and that he could come and pick my daughter up from school for me if need be. (which was absolutely ridiculous) I told **. [redacted] that was unacceptable and that I needed to have my car by 2:45 pm in order to get my daughter from school by 3:00 pm and will not have her waiting and that he had sufficient enought time. I then called the dealer again to see if he had left at 2:45 pm because he still was not at my job at that time. About 7 minutes later he did arrive. Since that day, I had received several calls everyday from the lender during the working week asking about my address in relation to what is on my insurance paperwork. I informed them that **. [redacted] told me to use an address that I would no longer be living at within the next few days of the initial contract as it would look bad for them, the dealer, in the deal with the finance company. I informed the lender that I choose to keep the address on my insurance documents as that is where I would be moving to by October 11, 2013. The lender told me in order to activate my loan I had to first have my address changed on my driver's license. I then on October 14, 2013, after another call with the lender about the address change, went online to the MVA's website to change my address after researching how to get it done quicker than later as the lender was giving me until Monday, October 21st to hopefully have everything complete. I let them know because of my working hours I could not do during the week but could do so on Saturday Octber 19th but through research did so online as stated. I was given two email adddress to send proof that is was done. I was also told by the lender that the dealership did not forward my banking account information nor a copy of my debit card for my account. I was also told on October 14, 2013, by the lender that I needed to go into the dealer to demand copies of my paperwork. I went into the dealership after work later that evening after calling the dealer that morning informing them that I was coming in to get the paperwork. All of my paperwork was not there and I asked where it was. I was told by **. [redacted] that they did not have to give me copes of all of the paperwork just the pertinent ones that they see fit. I asked for the manager [redacted], explained the very same thing to him and he said he would get the paperwork for me. I sat for 3o minutes only to have them avoid me. I left the dealership to then go home. On October 15, 2013, I called Premier Auto Imports again asking about my missing paperwork again and what was going on with the lender as well as what was told to me about the lender. I was told my [redacted] that if he knew what I was talking about he could help me. I then asked for **. [redacted] to come to the phone. **. [redacted] then asked me if I could bring the car back to the dealership to turn back in because I was asking too many questions and that I had issues with the deal and that they did not want to have any troubles. I then asked **. [redacted] because I am asking questions is he asking that I turn the car in because of that?? He did not answer but yet put me on speaker phone. I then informed him that I would not be turning the car in to the dealership just because he and the dealership did not like me asking questions about the lies that have been told to me and that something seems very shady about the process of the deal. That I would be handling the payments of the vehicle totally with [redacted] and hung up the phone. I then called [redacted] informing them of everything that took place with the dealership and they agreed to me not having to go through the dealership for anymore of the financial process, that I am currently in good standing with them just pending the additonal paperwork and my first payment was not due til the 18th. I emailed a copy of my driver's license, debit card front and back, and the proof that I changed my address with the MVA online to [redacted] the evening of October 15, 2013. I am sending copies of my leasing agreement to [redacted] as well tomorrow morning when I arrive at work.iDesired Settlement: I wish for the bogus final price of my loan to be either negotiated to a reasonable term as it was clear the dealership took advantage of me and lied about the process or they pay the difference to the lender based off a reasonable term in purchase. I think almost $25,000 for a vehicle valued doubled less than the dealer value is clear taking advantage of a situation and me. I am also sending a complaint to the Consumer Financial Protection Bureau as well.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Stay clear away from this company they are liars and have salvage cars. , there not there to help you and also all there cars are way over priced. ... Brought a car from them and it lasted 3 months [redacted] broke down .... Ghetto company that's why they have a grade f. From Revdex.com
Then they have some ghetto lady in fake uggs. Boots who smokes 100 packs of cigarettes in a hour while trying to sell you a car she really needs a mirror or take her [redacted] back to Virginia