There is a percentage of people on this planet that are not happy with themselves, therefore, there is no one on the planet that can make them happy The [redacted] are a perfect example of this type When we originally were called out to look at his project, he was interested in solutions to a leaky basement We recommended a crack fill which we provide for about $ He did not want that because he did not want to repair sheetrock inside A small price to pay for most of our customers who's foundation is ruining their finished goods, but we all think differently Mr [redacted] , was under the impression that the water was coming in because his slab against the house had settled and was sloped back to the house The sales rep expressed to him that we could lift the slab so that it was pitched away from the house, but that we could not warranty that would stop the water because more than likely, the slab was not the only water influence for the crack( usually it comes in well below the slab level and so a slab repair does not fix it by itself) Mr [redacted] also wanted a crack that had formed at the base of his steps(where the slab had fallen) filled while we were there Which is what the contract he signed stated he wanted When the tech arrived to do the work however, Mr [redacted] had written in chalk in several places on his slab and steps, additional things he wanted done, as well as modifications to the original agreement which he did not mention to anyone prior to the tech arriving He was also unavailable to speak with on the day of the install which as this process has evolved, we realize was no accident The tech, did lift the slab so that it slopes away in the area of the crack Which was verified by the use of a level Mr [redacted] knows this but disagrees because when he sprays his hose back toward the house, he can get the water to flow up hill....and he is right With sufficient pressure, you can get water to run in opposition to gravity Mr [redacted] does not care what the level says, his high pressure water test is his definitive and the only test method he will recognize In addition, he states that we did not lift his steps while we were there Again he is mislead We did lift it some, but lifting it more than what we did will only make other matters around the steps worseAnd, were never supposed to lift them to begin with, only fill the crack below them Out tech did lift as he could only because of his desire to try to fulfill the request(written in chalk on the steps) of the customer When we found out that there were some discrepancies about what was on the contract and what Mr [redacted] was wanting, I called him to discuss those and thru the course of the conversation, realized the only way to resolve the issues was to do a site visit with the estimator, myself and Mr [redacted] , so we could figure out how best to get him what he wanted I also expressed to him that if he was looking to get more done than was originally agreed to, there may be additional charges required, but if we owed him anything, he was going to get what he paid for But a site visit was required to determine which was the case I also expressed to him that it would be a couple of weeks before we could have that meeting due to a heavy work load we are currently experiencing At the time, he said that was fine and I told him that he should expect to here from the office in a day or so with some potential dates for our meeting He stated that it would have to be after 4:P.Mdue to work, to which I replied that that working with those hours may mean that it would be longer before we could get there but we would do our best At no time during my conversation with Mr [redacted] was a lien or collections mentioned At no time was anything expressed to him which would lead him to that conclusion I was honest with him about what needed to happen as well as how much time it may take for resolution Not because we were trying to avoid him, but because it was the truth, and still is Our goal was to figure out what needed to happen and come up with a new plan of action to hopefully salvage the situation Within hours of our conversation, he had his wife post his complaint with the Revdex.com A subsequent conversation with him about his complaint and possibly delaying it until after our meeting was denied He felt it was the best way for him to handle this situation I disagree, but then again, we all think differentlyWe are still having our meeting, I really have no idea what the outcome will be, I don't identify with his way of thinking, but we will be there at the scheduled time to see what we can do
There is a percentage of people on this planet that are not happy with themselves, therefore, there is no one on the planet that can make them happy The [redacted] are a perfect example of this type When we originally were called out to look at his project, he was interested in solutions to a leaky basement We recommended a crack fill which we provide for about $ He did not want that because he did not want to repair sheetrock inside A small price to pay for most of our customers who's foundation is ruining their finished goods, but we all think differently Mr [redacted] , was under the impression that the water was coming in because his slab against the house had settled and was sloped back to the house The sales rep expressed to him that we could lift the slab so that it was pitched away from the house, but that we could not warranty that would stop the water because more than likely, the slab was not the only water influence for the crack( usually it comes in well below the slab level and so a slab repair does not fix it by itself) Mr [redacted] also wanted a crack that had formed at the base of his steps(where the slab had fallen) filled while we were there Which is what the contract he signed stated he wanted When the tech arrived to do the work however, Mr [redacted] had written in chalk in several places on his slab and steps, additional things he wanted done, as well as modifications to the original agreement which he did not mention to anyone prior to the tech arriving He was also unavailable to speak with on the day of the install which as this process has evolved, we realize was no accident The tech, did lift the slab so that it slopes away in the area of the crack Which was verified by the use of a level Mr [redacted] knows this but disagrees because when he sprays his hose back toward the house, he can get the water to flow up hill....and he is right With sufficient pressure, you can get water to run in opposition to gravity Mr [redacted] does not care what the level says, his high pressure water test is his definitive and the only test method he will recognize In addition, he states that we did not lift his steps while we were there Again he is mislead We did lift it some, but lifting it more than what we did will only make other matters around the steps worseAnd, were never supposed to lift them to begin with, only fill the crack below them Out tech did lift as he could only because of his desire to try to fulfill the request(written in chalk on the steps) of the customer When we found out that there were some discrepancies about what was on the contract and what Mr [redacted] was wanting, I called him to discuss those and thru the course of the conversation, realized the only way to resolve the issues was to do a site visit with the estimator, myself and Mr [redacted] , so we could figure out how best to get him what he wanted I also expressed to him that if he was looking to get more done than was originally agreed to, there may be additional charges required, but if we owed him anything, he was going to get what he paid for But a site visit was required to determine which was the case I also expressed to him that it would be a couple of weeks before we could have that meeting due to a heavy work load we are currently experiencing At the time, he said that was fine and I told him that he should expect to here from the office in a day or so with some potential dates for our meeting He stated that it would have to be after 4:P.Mdue to work, to which I replied that that working with those hours may mean that it would be longer before we could get there but we would do our best At no time during my conversation with Mr [redacted] was a lien or collections mentioned At no time was anything expressed to him which would lead him to that conclusion I was honest with him about what needed to happen as well as how much time it may take for resolution Not because we were trying to avoid him, but because it was the truth, and still is Our goal was to figure out what needed to happen and come up with a new plan of action to hopefully salvage the situation Within hours of our conversation, he had his wife post his complaint with the Revdex.com A subsequent conversation with him about his complaint and possibly delaying it until after our meeting was denied He felt it was the best way for him to handle this situation I disagree, but then again, we all think differentlyWe are still having our meeting, I really have no idea what the outcome will be, I don't identify with his way of thinking, but we will be there at the scheduled time to see what we can do
We will be doing the work next week
Work has been complete