Premier Beach Property Management Reviews (%countItem)
Premier Beach Property Management Rating
Address: 10575 68th Ave, Seminole, Florida, United States, 33772-6035
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www.premieroftampabay.com
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We paid $2058.86 to this company for a reservation that we had to cancel within the window of cancellation. They have not refunded our money.
On Dec. 28, 2019 I made a reservation through Expedia to stay at The Palm of Madeira Beach #2, which was booked through Premier Beach Property Management, LLC. Our plans changed and we had to cancel on Dec. 31, well within the cancellation window. I spoke with Chase *** who cancelled the reservation and promised to process a refund. When that didn't happen, I began emailing and received email from Maria at that same office. We have sent multiple emails and phone calls. They have promised a refund but never follow through. As you can imagine, we are quite upset. They no longer return our calls or emails. I have saved all the emails with their empty promises. I am hoping you are able to help facilitate our refund of $2058.86.
We would like to receive our refund of $2058.86 that they have promised to send out more than once, but never do. We would also be satisfied if they issued a credit to our credit card we paid them with.
(The consumer indicated he/she had nothing new to add)
I have had absolutely no response in regards to my complaint against Premier Beach Property Management, LLC. They have not reached out to me in any way. They still owe me the entire amount I paid them, $2058.86. Please continue to fight on my behalf!
Thank you
My family made vacation reservations for the Ocean Sands in Clearwater Beach Florida on 3/22/19, Motel and flight paid for at this time. Our vacation was scheduled for 7/4-11, 2019. On 6/14/19,I received an email from Chase Armstrong, President of Premier Beach Property Management advising that property had been sold and this was common in the industry and should not be cause for alarm.I was given the new manager's name, email address and phone number. At this time, I didn't really worry about anything until I got a letter on 7/1/19, advising that dates of service I had paid for was not valid, due to violations with the minimum rental requirement at the Ocean Sands Buidling. I immediately tried to call the new manager to make sure everything was ok. Didn't get an answer so I called only to get no answer I left a message. The new manager called me back. He explained that he didn't have my money and didn't know anything about my reservation except what I told him in the voice message. He did however tell me that the new owner(s) would not accept my reservation becasue this particular unit was a 14 night minimum stay (which I only booked for 7 nights). At this point (2 days prior to flying out) I began trying to reach the President of Premier Beach, Chase Armstrong. We corresponded via email. Can you iamgine how hard it is to find lodging on the 4th of July? I spend hours on the phone and website and finally found a place. We stayed there one night and the experience was horrible. My family ended up staying with a family member that lived 150 miles away from the area we were supposed to have reservations. Once I got home I began the process of getting my money back. Notified Mr. Armstrong numerous times about them still having my money. Bottom line, I contacted my credit card company and they filed a dispute with the company. The credit card company did reimburse my money (which I appreciate). On 8/9/19, Mr Armstrong offered to reimburse me for the add'l charges. To date,haven't received anything.
Other (requires explanation) I think the only fair thing is being reimbursed for my motel charges and the additional mileage/gas that I had to pay (approximately $700.00). Not to mention what my family had to go thru. We expected the perfect vacation and thought we had it. My grandkids were devastated and we (the adults) couldn't enjoy ourselves for having to figure all this out.I did send all this information to Mr. Armstrong along with receipts for motels (as requested) and to date, have not received anything.
Document Attached***
November 22, 2019
Revdex.com
2655 McCormick Drive
Clearwater, FL XXXXX
To whom it may concern:
I'm *** M. A., Owner and President of Premier Beach Property Management, LLC, a proud member of the local community for almost four years and counting, and a member of the Western Florida Revdex.com.
To provide brief context to the transaction in question, I will note at the time Ms. booked a stay at Ocean Sands, Tower 1, Unit #1007, Premier Beach Property Management, LLC was the exclusive agent for the unit owners, Steven & Melinda Branch. . Acting in that capacity, Premier booked and managed the guest reservation up until the effective date of the termination of our management agreement on June 15, 2019, more than two weeks before Ms. arrival. Our management and rental agreements both reflect language stating each agreement survives a change in management teams and places the burden on the unit owner and new manager to honor and fulfill the terms of future guest reservations. It is a fact Ms. used the popul.ar vacation rental marketplace, VRBO.com to select Ocean Sands *** for accommodations during their trip to the Gulf Beaches of Florida. At the very moment my management contract has been effectively terminated, my only responsibilities and capabilities are to transition to the new management team all documents and records related to the reservations along with any deposit or advance rent payments received up that point.
I have shared with Ms. multiple times my disgust with which the way her reservation, and those of others in the weeks before and after hers, were handled bye the reckless actions of this unit owner and iTrips, the new management company. No level of disgust is going to effectively force anyone to do the right thing, and that was certainly true in this case. With this new management team and unit owners unwilling to do anything to assist the *** family with their accommodations and even refusing to receive funds paid by Ms. and subsequently process a refund, I did so.
In fact, I advocated on Ms. behalf from the time of the announcement through my final day managing the property. I also sent clear and consistent messages to all parties in the days leading up to the cancellation of her reservation that Ms. booking, and five others just like it, were bona fide fully paid reservations, backed by legal written contracts approved by the owner and signed by me on the owner's behalf. Despite my advocacy for each of the five impacts, certain guests including Ms. associated the cancellation with lack of performance on the part of Premier - a notion which couldn't be further from the truth and is not supported by the many emails and communications which are available for review upon request.
Premier Beach Property Management takes such accusations as Ms. very seriously. Similarly, we will vigorously defend ourselves and our reputation where we feel it has been done so without merit or cause, as we do in this matter. Not only has Premier performed in this matter, and above and beyond what was contractually required, we did so in a hostile environment amid wild accusations. I will say once again, I was and remain sincerely saddened by the very poor alternatives made available to Ms. and other impacted family but even more so by the aftermath suffered at the hands of irresponsible property owners and management companies wishing to chart a new course and leave those who ran afoul of their plans to fend for themselves, including this family. I believe Ms. and each of the other impacted guests have legitimate claims. However, as I have also stated repeatedly, they're attacking the party who's rights to conduct business at the property were terminated on June 15, 2019. I apologize I couldn't do more to assist these families and wish them the best of luck going forward.
Respectuflly submitted,
Chase M. A., President
(The consumer indicated he/she DID NOT accept the response from the business.)
the response from Mr A. is misleading. For example, an email from him dated 7/3/19 states he processed the transaction to reimburse my credit card for the amount I had paid on 3/22/19. I am the one that had to contact MY bank to get a refund. They credited my account the amount I had paid and they had to do the investigation, in which they ruled in my favor. Secondly, they did not contact me to try to find another rental as mentioned in the same email from 7/3/19. I had to search for my own accomodations, which I found something but it was not suitable for my family. And lastly, I was promised by Mr. A. that if I would send him receipts from the additional nights I had to pay for, he would personally rectify this by reimbursing me that difference in costs. I mailed paperwork to him and have never received anything. Promises should not be made if they can't be kept.
(The consumer indicated he/she DID NOT accept the response from the business.)
It seems to me that Mr. A. is telling what he wants everyone to believe.
1) Was getting up with any contacts he had to find us accomodations for that 1st night MY FAMILY WAS NEVER NOTIFIED ONE WAY OR THE OTHER.
2) Says he got my refund for me. I AM THE ONE WHO CONTACTED MY BANK AND THEY GAVE MY MONEY BACK PENDING THEIR INVESTIGATION, WHICH RULED IN MY FAVOR.
3) Mr. A. said that if I senT him invoices on my expenses for lodging, he would reimburse me. I mailed to him and guess what, NO RESPONSE, NO REIMBURSEMENT.
Lastly, I guess because I live out of state, I'm just out of luck. I guess these people know that out of towners can't pay for attorneys and such to fight for their rights. This was the worst vacation my family and I have ever had to endure. I wouldn't wish these circumstances on my worst enemy.
Extremely horrible company! Buyer Beware! I booked a reservation 6 months prior to my trip only to be sent an email the night before flying out (meaning I saw the email after I arrived in Tampa) informing me that my rental was being handled with another company. The other company informed me that the owner changed property management companies because things were not handled properly. I booked for a week but requirement was to book for 2 weeks in which Premier did not follow so I was being changed to a different rental and oh by the way, because of this last minute change, I had to change units in midweek of my vacation. I was given the option to take it or leave it! Extremely Poor! I would recommend anything thinking about booking through this company to run away very fast!
I rented a condo & gave them a $1,500.00 damage deposit on a CC up front. We did not do any damage. They have not sent my deposit back yet.
The company says they owe me the $1,500, but they keep stringing me along with emails saying they are sending it. They always have some issue as to why it didn't show up yet. This refund should have been in my hands by May 12th. Below is just one of many emails (I have about 70 emails)
"I have looked at faster ways to reimburse you, such as directly back to your credit card. But that has not worked. This delay has been unacceptable. I am transitioning this property to a new management company, and there was some question as to who held the overage from your reservation. I do have it, and it needs to be in your hands -- I will agree with you on that and take full responsibility for it not happening. If you have some electronic form of payment available such as Zelle, Venmo, or Paypal I would be happy to use either of the three today to return the deposit. If you do not, I will cut a check and overnight to you complete with Saturday delivery."
Chase A. is the manager & my only contact.
A check for $1,500.00 sent to me.
2:21 PM
Yes, they did resolve the issue. The check hasn't bounced yet, so I think I'm good. I will go online and try to adjust the complaint.