Premier Bedding LLC

Initial Business Response / [redacted] (1000, 15, 2015/09/29) */ We at Cooper Auto Group are very sorry for your inconveianceWe would like to reimburse you the $for the keyIf you need another key you will have to have a local lock smith make one and they can bill us directly or we can reimburse youWe sold the store that month and very sorry for the inconveiance Thanks!

Internet direct thought he had a deal so credit was pulledThen the sales-manager stopped the deal after the credit was ran

Initial Business Response / [redacted] (1000, 10, 2015/09/29) */ Customer did purchase and auto in April The only time that collection calls are made to the customer and or their references is when the account is delinquentAll of our collectors are trained on the collection laws and they only leave the information allowed by law to referencesSince this loan program is high risk lending the consumer is informed that calls will be made daily upon nonpaymentWhen the consumer applies for the loan they list the references and their phone numbers and are told that they will be contacted upon nonpaymentWe made numerous attempts for contact before repossessionOur goal is to keep the customer in their car not to repossess the autoPer the notes the consumer turned over the keys and removed their possessions and we were told we could keep the carIt is our policy that if the contract is new and we have had little to no contact from the consumer than the loan will require the payoff to return the vehicle and the consumer was told this informationI am sorry that the loan ended the way that it did but I cannot remove this from the consumers credit but I can state that we will not pursue the consumer for the balance of the loan

Initial Business Response /* (1000, 12, 2016/01/12) */
Joe Cooper Ford which was the MidWest city store, was sold to David Stanley on May 12th Since the original complaint was dated 10-24-I am wondering if she meant David Stanley? XXX-XXX-XXXX was the phone number to the old JCF MWC but
it is the number for David Stanley since May We have no records for her in the Yukon Cooper ford store and do not have a MWC store so I can not even check? Please advaise on what you would like me to do?

Initial Business Response /* (1000, 11, 2015/09/30) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@cooperautogroup.com
I have called to speak to *** but have not received a return phone call yet

Complaint: ***
I am rejecting this response because: They admit to stopping the
deal. Why would they not retract their inquiry into my credit. My credit score is affected by their inquiry. I'm not understanding why they will not do this when they shouldn't have ran my credit in the first place and they admit to stopping the deal. I should not have my credit score affected because of their mistake
Sincerely,
*** ***

Internet direct thought he had a deal so credit was pulled. Then the sales-manager stopped the deal after the credit was ran.

Initial Business Response /* (1000, 15, 2015/09/29) */
We at Cooper Auto Group are very sorry for your inconveiance. We would like to reimburse you the $270.95 for the key. If you need another key you will have to have a local lock smith make one and they can bill us directly or we can reimburse...

you. We sold the store that month and very sorry for the inconveiance.
Thanks!

[redacted] did purchase from us and I have canceled his warranty and the full refund of the original purchase price is being sent to the lender since we have no verification of payoff of his loan. The refund when financed to the auto loan always goes back to bring the amount still owed down.

We have a signed credit application authorizing the credit pull.

Initial Business Response /* (1000, 10, 2015/09/29) */
Customer did purchase and auto in April 2015. The only time that collection calls are made to the customer and or their references is when the account is delinquent. All of our collectors are trained on the collection laws and they only...

leave the information allowed by law to references. Since this loan program is high risk lending the consumer is informed that calls will be made daily upon nonpayment. When the consumer applies for the loan they list the references and their phone numbers and are told that they will be contacted upon nonpayment. We made numerous attempts for contact before repossession. Our goal is to keep the customer in their car not to repossess the auto. Per the notes the consumer turned over the keys and removed their possessions and we were told we could keep the car. It is our policy that if the contract is new and we have had little to no contact from the consumer than the loan will require the payoff to return the vehicle and the consumer was told this information. I am sorry that the loan ended the way that it did but I cannot remove this from the consumers credit but I can state that we will not pursue the consumer for the balance of the loan.