Premier Boutique

Complaint: [redacted] I am rejecting this response because: The owner of this business is missing my point.? When we made the purchase required to qualify for the [redacted] lottery, we were not told that the purchase had to be made in a specific time period to be eligible.? The clerk was very clear that we would not be eligible for the next lottery (which was happened a few days after our purchase), but that we would be eligible for the next one.? We were also not told that the rules were available on a website.? We were simply told that if we purchased $ [redacted] of merchandise we would be eligible for lottery when the next release happened and to follow the store's social media accounts to find out when that would be All we wanted was a chance to participate in the lottery.? We did not ask for or demand a pair of the shoes.? We had the stamped receipt and were there while the lottery was still ongoing but were refused participation because of the date of our purchase, which had never been explained to us.Sincerely, [redacted]

I recently purchased online a pair of running shoes from Premiere BoutiqueI chose to ship the shoes to my friend`s address because it was a favor for himThe billing address and shipping adresses were not the sameI received an email later in the day saying that the store will cancel my purchase because the addresses were different and that I had to re-order the shoe using the same address for shipping and billingThe email also mentioned that this was done to avoid fraud that they had experienced in the pastBecause of this I lost 18$ canadian because of the exchange rates for selling and purchasing american money through my bank due to the charging and refunding of my credit cardAt no point when ordering online did I see a warning not to use different addresses due to concerns against fraudIn fact there was the option to use different addresses and that`s why I chose said optionWhy would the option be there if the store wasn`t gonna honor the customer choosing that option

The customer did indeed visit our store in February and purchase over $*** worth of items as they statedWe explained to them regarding the programThe rules of the program as of *** were posted on our
site:
http://www.premierboutique.com/***/02/starting-april-***-adidas-***-preferred-cu...⇄ /> In ***, we changed the rules to require a stamp on each receipt:
http://www.premierboutique.com/***/01/***-update-***-preferred-customer-program/...⇄ /> In the *** rules, it stated , "Collection periods can happen at anytimehours a day."
We do not announce the collection period in advance due to disturbances from customers to our neighborsIt is a secret and at random
None of the rules in regards to the Voucher program and spending $*** during a period of calendar months to calendar month prior to Premier Boutique's *** shoe release have ever been changed
We have been working with this system since April *** without many issuesSome customers qualify and some don'tIt's that simpleWe don't guarantee any of our rare models to anyoneIt's the same rules for all of our valued customers
Our staff explained this to the customer and they became very belligerentMany others collected a voucher and were able to receive the shoesVery little problems outside of this one customer
Premier Boutique has been in business for nearly years with Revdex.com complaints until today
Thank You,
Aaron BinerPremier Boutique

This store sells high-end sneakersThey are an *** rep and have access to ***, which are very collectable, hard to find sneakersWhen I shopped there in February they had a program which they called their Preferred Voucher ProgramThey told me that if I spent $*** on *** products, I would be eligible for a chance to buy a pair of *** in the next releaseThey were very clear that I would not be eligible for the release that was coming up shortly thereafter, but had to wait until the next oneTo be clear, this is only to get a chance to buy another product - nothing is given freeI bought over $*** of *** products based on their representationsThey were very detailed in their instructions that I would need to come back and stand in line when they announced the day for the next release on social mediaAfter that, they changed the rules and said they would only do a "surprise" announcement - people would not know the day of the lottery in advance, but would need t

Complaint: ***I am rejecting this response because:
The owner of this business is missing my point.? When we made the purchase required to qualify for the *** lottery, we were not told that the purchase had to be made in a specific time period to be eligible.? The clerk was very clear that we would not be eligible for the next lottery (which was happened a few days after our purchase), but that we would be eligible for the next one.? We were also not told that the rules were available on a website.? We were simply told that if we purchased $*** of merchandise we would be eligible for lottery when the next release happened and to follow the store's social media accounts to find out when that would be
All we wanted was a chance to participate in the lottery.? We did not ask for or demand a pair of the shoes.? We had the stamped receipt and were there while the lottery was still ongoing but were refused participation because of the date of our purchase, which had never been explained to us.Sincerely,*** ***

The customer did indeed visit our store in February and purchase over $[redacted] worth of items as they stated. We explained to them regarding the program. The rules of the program as of [redacted] were posted on our...

site:
 
http://www.premierboutique.com/[redacted]/02/starting-april-[redacted]-adidas-[r...⇄ />  
In [redacted], we changed the rules to require a stamp on each receipt:
 
http://www.premierboutique.com/[redacted]/01/[redacted]-update-[redacted]-prefer...⇄ />  
In the [redacted] rules, it stated , "Collection periods can happen at anytime. 24 hours a day."
 
We do not announce the collection period in advance due to disturbances from customers to our neighbors. It is a secret and at random.
 
None of the rules in regards to the Voucher program and spending $[redacted] during a period of 2 calendar months to 1 calendar month prior to Premier Boutique's [redacted] shoe release have ever been changed.
 
We have been working with this system since April [redacted] without many issues. Some customers qualify and some don't. It's that simple. We don't guarantee any of our rare models to anyone. It's the same rules for all of our valued customers.
 
Our staff explained this to the customer and they became very belligerent. Many others collected a voucher and were able to receive the shoes. Very little problems outside of this one customer.
 
Premier Boutique has been in business for nearly 11 years with 0 Revdex.com complaints until today.
 
Thank You,
Aaron BinerPremier Boutique

Complaint: [redacted]I am rejecting this response because:
The owner of this business is missing my point.  When we made the purchase required to qualify for the [redacted] lottery, we were not told that the purchase had to be made in a specific time period to be eligible.  The clerk was very clear that we would not be eligible for the next lottery (which was happened a few days after our purchase), but that we would be eligible for the next one.  We were also not told that the rules were available on a website.  We were simply told that if we purchased $[redacted] of merchandise we would be eligible for lottery when the next release happened and to follow the store's social media accounts to find out when that would be.
All we wanted was a chance to participate in the lottery.  We did not ask for or demand a pair of the shoes.  We had the stamped receipt and were there while the lottery was still ongoing but were refused participation because of the date of our purchase, which had never been explained to us.Sincerely,[redacted]