Premier Cleaners

All Capresso products have a one year warrantyThe warranty time for Mr [redacted] for either a free repair or replacement has lapsed While our products are manufactured to last many years, different factors can affect the life of a coffee maker (i.euse and maintenance) While we cannot offer the customer a replacement or repair at no cost, we will offer a discounted repair fee of $ If this is satisfactory, I can have customer service contact Mr [redacted] to make the arrangements

I apologize that this customer was not happy with the results from our customer service We have an excellent customer service and receive daily praises from satisfied customers If this customer would provide their name and phone number, I will have one of our seasoned customer service staff contact her to either troubleshoot to solve or whatever steps may be necessary to ensure that she is again enjoying her Jura machine It is always best if the customer can be with their machine at the time of the callIf the customer could also provide her time zone and the best time to contact her Our customer service is opened Monday through Friday from 8:am - 9:PM and Saturday 9-

Mr [redacted] first called customer service on November 20, 2017, one year and months since buying his Jura ZmachineThis unit comes with a year warranty and after days, it is our policy if a unit cannot be repaired, it is replaced with a factory serviced unit that has the same or less cups of coffee Our customer service manager spoke with him yesterday and explained this again and told him when we had a machine that qualified, we would be happy to replace his Z We were notified this morning that a unit that has only made cups of coffee is available at our repair facility (Mr [redacted] has over 1,000) We would be happy to send this unit out to him We cannot offer a new product and if Mr [redacted] wants a refund, he would have to go back to the retailer where the unit was purchased We try very hard to provide great service and this is what we can offer at this timeIf Mr [redacted] wants this replacement unit, he should contact customer service and the will process asap

Complaint: [redacted] I am rejecting this response because: I initially sent it in to get repaired and paid $as agreedI had to resend it in because when I received it after the "repair", it leaked water all over the counter after inputting water tank as I have done the same way since I have owned itHmmmI never had that problem before so I contacted them and said, "Everything seems great, but the tank now leaks water all over the counter and there must be something wrong with the spring/washer piece or someone didn't tighten it, etcthat sits at the bottom of the plastic removable water tank that must be loose and allowing water to seep from the tank on to my kitchen counter"So, I resent it in and they "fixed" itThen, not relatively, that long after, the machine sounds like it is trying to grind but inside (hard to describe), where you pour grinds in (if you choose to bypass the grinder and have already-ground coffee to brew), there is a revolving door type thing that lets the ground coffee pile up and sit on until it revolves and drops into brewerWhen I look down the pre-ground grounds hole, this door is now always open and never revolves back to let the grinds pile up momentarily before revolving and dropping into the brewing thingMy wife and I have been having to grind beans with a separate grinder for some time now which defeats the purpose of a fancy coffee machine that does it all.Bottom line, it was about a year or so since I paid $for service which I was TOLD AND SOLD on that all the inner workings are replaced when it is serviced and it is essentially a new machine! I said it is expensive but since they said it is a new machine (all new moving parts inside) I figured, why not, I should get at least close to my last run of use, then let's do itThe issue at hand is MOVING PARTS THAT I WAS TOLD WOULD BE REPLACED AND BE ESSENTIALLY A NEW MACHINEI am not sitting here whining and complaining about the non-moving parts like buttons on the outside that are original or the plastic doors for water or bean compartments, I HAVE AN ISSUE WITH THE VERY PARTS THEY SAID WOULD BE REPLACED AND BE NEWNew parts do not break in 12% of the life it served before UNLESS it is a defective part to begin with or wasn't properly installed and inspectedSimply put, provide quality customer service to your CUSTOMERSI am not asking for a handout or a check for $or a refund of my $service or anything what I would deem crazyI work hard, pay taxes, and enjoy nice thingsI am not a bum and sit back and collect welfare for crying out loudQuit being petty and finish the jobHeck, I even offered to pay shipping both waysJura is drawing a line in the sand against someone who paid top dollar for their product and then top dollar for a repair that was simply not done right the first timeI am not being unreasonable.All I ask is that they complete the service I paid forI am willing to drop pursuit of any subsequent matter involving this machineThis is not a 'give an inch take a mile situation', it is much simpler, give me a well-serviced machine back after I pay a hefty service amountThey returned it to me after service with a leaky water tank, sounds like someone in quality control was sleeping when this machine was "inspected" so don't you think it is very possible the innards weren't inspected properly or it is simply defective part(s) that went into it in the first place at the time of repairMY PROPOSED COMPROMISE (Which I REALLY REALLY don't feel I should concede anything): I go on record stating that after it is returned in good working order, any/all future issues will NOT be pursued through JuraAll I ask is they give it the quality service that I paid forIf it is sent to me and grinds and brews ONE CUP of coffee problem free, I will not pursue ANY future issues with Jura and this machineIf they do not hear from me in hours from when I receive it back, I hereby waive my rights to contact them or Revdex.com about this machine againI think that is a very reasonable request and concession that also provides closure for Jura moving forward Regards, [redacted]

While we feel we have are under no obligation to offer a free repair for this machine, we will make a concession and repair Mr [redacted] 's Emachine at no charge He will be responsible for packing up his machine and shipping as well as the cost of shipping to our repair facility Please provide a phone# where customer service may contact Mr [redacted] to arrange the repair

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Premier Cleaners regarding complaint ID
Regards,
*** ***

First we are pleased that Mr*** received many years of service from his IMPRESSA E9. I spoke with customer service and reviewing the service records I discovered the following: This unit came in for service on 2/11/was repaired and returned to customer. On 4/14/customer
service was called stating that he was having a problem with the machine; since it was within the day warranty, a UPS ARS return label was provided to send in the machine for repair at no cost. The unit however, was not sent in until 9/16/14. The Ewas repaired and returned to customer. Mr*** called on 1/19/to report that his unit was not working properly. While we pride ourselves on the longevity of our product, any item after a period of years will begin to have issues or wear out. The IMPRESSA Ehas been discontinued since and as time goes on, it become more costly to repair older machinesMr*** was offered to trade in his current machine for a new model both times he called customer service. This is a service to assist customers into a newer model at much less cost than purchasing a new machine. The cost of the Ein was $1,and his options with JURA remain the same. Customer service can make arrangements to have his unit repaired at the cost he was quoted on 1/19/or he can take advantage of the traoffer. We strive to offer great customer service and we do our best to keep the costs to repair the machines with shipping at a minimum

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My number is ***
Regards,
*** ***

To Whom It May Concern,Concerning the compliant to The Revdex.com from Rowena A*** regarding Oahu Pool &SpaAll items in her letter are true expect the following itemsOn the service call she is saying that my guys were there only minutes to reprogram the pumpThey did reprogram her pump and
also did these other items, Mark M*** the owner of the company showed her how to program the pump, also showed her how to program the pump when we installed the pump newInstalled a new backwash hose to her filter and back washed her filterGave her techsupport on un greening her pool complete with list of chemicals that he would have ready at our retail store for her to pick upHer answer to that was "I will go to *** to get the chemicals"With Mark M*** being owner of Oahu Pool & Spa I have no reason to think that anything less had been done than what he told me had been done at Rowena's homeThey tested her pool water also brushed the pool walls for herThe charge we charged her was the same we would have charged any other customer for the same serviceAlso, we are not a franchise of *** *** ***, we do warranty repair for *** *** *** as a favor to themWe do not have to fix all items that come thru our doorI talked with Hayward regarding this before I called Rowena, and they told me the same because I knew she would contact them to complain about Oahu Pool & SpaThey did call me also when she called them to complain about Oahu Pool & Spa not covering the warranty of her cleaner, I was informed at the time of that call from Hayward that they would give her information of other warranty service centers on island of Oahu.Regards,Richard S*Store Manager, Oahu Pool & Spa

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr. [redacted] first called customer service on November 20, 2017, one year and 8 months since buying his Jura Z6 machine. This unit comes with a 2 year warranty and after 30 days, it is our policy if a unit cannot be repaired, it is replaced with a factory serviced unit that has the same or less...

cups of coffee.  Our customer service manager spoke with him yesterday and explained this again and told him when we had a machine that qualified, we would be happy to replace his Z6.  We were notified this morning that a unit that has only made 30 cups of coffee is available at our repair facility (Mr. [redacted] has over 1,000).  We would be happy to send this unit out to him.  We cannot offer a new product and if Mr. [redacted] wants a refund, he would have to go back to the retailer where the unit was purchased.  We try very hard to provide great service and this is what we can offer at this time. If Mr. [redacted] wants this replacement unit, he should contact customer service and the will process asap.

I apologize that this customer was not happy with the results from our customer service.  We have an excellent customer service and receive daily praises from satisfied customers.  If this customer would provide their name and phone number, I will have one of our seasoned customer service...

staff contact her to either troubleshoot to solve or whatever steps may be necessary to ensure that she is again enjoying her Jura machine.  It is always best if the customer can be with their machine at the time of the call. If the customer could also provide her time zone and the best time to contact her.  Our customer service is opened Monday through Friday from 8:30 am - 9:00 PM and Saturday 9-5.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

All Capresso products have a one year warranty. The warranty time for Mr. [redacted] for either a free repair or replacement has lapsed.  While our products are manufactured to last many years, different factors can affect the life of a coffee maker (i.e. use and maintenance).  While we cannot...

offer the customer a replacement or repair at no cost, we will offer a discounted repair fee of $40.  If this is satisfactory, I can have customer service contact Mr. [redacted] to make the arrangements.

While we feel we have are under no obligation to offer a free repair for this machine, we will make a concession and repair Mr. [redacted]'s E9 machine at no charge.  He will be responsible for packing up his machine and shipping as well as the cost of shipping to our repair facility.  Please provide a phone# where customer service may contact  Mr. [redacted] to arrange the repair.

We apologize that this customer seems to have problems with the #595 grinder.  We have not had complaints regarding this unit and apologize for the inconvenience.  Customer service does not find any additional calls from the customer since the replacement had been sent.  We would like...

to send an upgraded grinder, model #560.01, Capresso Infinity Conical Burr Grinder, (retail of $99.99) at no cost due to the inconvenience.  Please advise if this is acceptable and we will be happy to ship this to the address noted in this email.

Complaint: [redacted]
I am rejecting this response because: I initially sent it in to get repaired and paid $250 as agreed. I had to resend it in because when I received it after the "repair", it leaked water all over the counter after inputting water tank as I have done the same way since I have owned it. Hmmm. I never had that problem before so I contacted them and said, "Everything seems great, but the tank now leaks water all over the counter and there must be something wrong with the spring/washer piece or someone didn't tighten it, etc. that sits at the bottom of the plastic removable water tank that must be loose and allowing water to seep from the tank on to my kitchen counter". So, I resent it in and they "fixed" it. Then, not relatively, that long after, the machine sounds like it is trying to grind but inside (hard to describe), where you pour grinds in (if you choose to bypass the grinder and have already-ground coffee to brew), there is a revolving door type thing that lets the ground coffee pile up and sit on until it revolves and drops into brewer. When I look down the pre-ground grounds hole, this door is now always open and never revolves back to let the grinds pile up momentarily before revolving and dropping into the brewing thing. My wife and I have been having to grind beans with a separate grinder for some time now which defeats the purpose of a fancy coffee machine that does it all.Bottom line, it was about a year or so since I paid $250.00 for service which I was TOLD AND SOLD on that all the inner workings are replaced when it is serviced and it is essentially a new machine! I said it is expensive but since they said it is a new machine (all new moving parts inside) I figured, why not, I should get at least close to my last run of use, then let's do it. The issue at hand is MOVING PARTS THAT I WAS TOLD WOULD BE REPLACED AND BE ESSENTIALLY A NEW MACHINE. I am not sitting here whining and complaining about the non-moving parts like buttons on the outside that are original or the plastic doors for water or bean compartments, I HAVE AN ISSUE WITH THE VERY PARTS THEY SAID WOULD BE REPLACED AND BE NEW. New parts do not break in 12% of the life it served before UNLESS it is a defective part to begin with or wasn't properly installed and inspected. Simply put, provide quality customer service to your CUSTOMERS. I am not asking for a handout or a check for $500 or a refund of my $250 service or anything what I would deem crazy. I work hard, pay taxes, and enjoy nice things. I am not a bum and sit back and collect welfare for crying out loud. Quit being petty and finish the job. Heck, I even offered to pay shipping both ways. Jura is drawing a line in the sand against someone who paid top dollar for their product and then top dollar for a repair that was simply not done right the first time. I am not being unreasonable.All I ask is that they complete the service I paid for. I am willing to drop pursuit of any subsequent matter involving this machine. This is not a 'give an inch take a mile situation', it is much simpler, give me a well-serviced machine back after I pay a hefty service amount. They returned it to me after service with a leaky water tank, sounds like someone in quality control was sleeping when this machine was "inspected" so don't you think it is very possible the innards weren't inspected properly or it is simply defective part(s) that went into it in the first place at the time of repair. MY PROPOSED COMPROMISE (Which I REALLY REALLY don't feel I should concede anything): I go on record stating that after it is returned in good working order, any/all future issues will NOT be pursued through Jura. All I ask is they give it the quality service that I paid for. If it is sent to me and grinds and brews ONE CUP of coffee problem free, I will not pursue ANY future issues with Jura and this machine. If they do not hear from me in 24 hours from when I receive it back, I hereby waive my rights to contact them or Revdex.com about this machine again. I think that is a very reasonable request and concession that also provides closure for Jura moving forward. 
Regards,
[redacted]

Review: On September 23, 2013 1 green silk blouse and 1 cream silk skirt with lining were brought to Premier Cleaners for routine cleaning. A small spot on the skirt and small make up spot on the blouse collar were noted. When I went to pick up my clothes the first week in Oct, the skirt was badly wrinkled and appeared to have been exposed to excessive steam and/or moisture. The fabric was limp and dull and the spot remained. The blouse was also wrinkled and had new spots and discoloration. The staff agreed that the items were unacceptable and took the items back for reprocessing. The items were sent to another location according to the owner. When I called this week to ask about the condition of the items, the owner assured me that they were good. When I went to pick them up today, the skirt looked worse and the spot remained. I asked about an insurance claim but the owner said there would be no claim. Again, the staff agreed that the skirt was unacceptable and I left the skirt for some resolution. I took the blouse, although it now has spots that were not there when I brought it in. It appears that chemicals were "dripped" on blouse. I is not a normal spot.My clothes have been ruined by this cleaners and the owner is refusing to take responsibility. The owner acknowledged that there was a problem and accepted liability, in my opinion, just by her decision to send these items to another location. There must be problems at this location.I will appreciated your assistance in resolving this matter. Please let me know if there is a licensing or monitoring agency for dry cleaners.Respectfully,[redacted]Desired Settlement: I would like to have this cleaners take responsibility and provide funds to replace the skirt that was ruined and also refund the cleaning cost because I will need to send the blouse to another cleaners to attempt removal of the spots that were not there when I brought the blouse in for cleaning.

Consumer

Response:

At this time, I have not been contacted by Premier Cleaners regarding complaint ID 9765016.

Regards,

Review: I went to pick up a shirt and cleaners is closed down. White paper is covering the windows and there is no posted contact information. I tried phone number and it's disconnected.Desired Settlement: I would like to know how to retrieve my laundry.