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Premier Coatings Brick Paver Sealing

16550 Scheer Blvd STE 5, Hudson, Florida, United States, 34667-4241

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Reviews Pressure Washing, Seal Coating, Preservation and Restoration Premier Coatings Brick Paver Sealing

Premier Coatings Brick Paver Sealing Reviews (%countItem)

This is not a company that I would ever hire again, nor would I refer any friends or family to. I have actually made sure to steer several customers away just by inviting them over to look at my pavers.
The installation process caused a mess on my Lanai screens and sand ended up in the pool which
in turn damaged my Navigator. I had them out to inspect their work and they want to charge me
$250.00 to re-do it. No thanks.

Premier Coatings Brick Paver Sealing Response • Jun 24, 2020

Hi Neal.
I'm sorry that your experience with us doesn't reflect the same great experience that so many others have received. As much as I hate to see a negative review I'm glad that I have the opportunity to showcase how seriously we take customer service, and highlight the measures we took to resolve your concerns.

It does seem as though you're remembering a few details inaccurately.
As you may recall, YOU yourself had attempted to clean and seal your pavers, long before we were hired. You used polymeric sand, aka "Perma sand" on your pavers and had the sand joint levels way way way too high. Overflowing out of the joints and sealed onto the surface, as well as sealer over spray all over your screen enclosure rails and screens. This is something we documented in writing and took pictures of prior to work beginning. We brought it to your attention and had you sign a document acknowledging that damage was pre existing before any work at all began. So, the damage you're blaming on us is actually of your own doing and not a result of our service. I'd be happy to email those documents to you for your own records if you'd like.

Its been just over a year and a half since the job was completed. Since then, there has been no communication from you at all regarding any issues at all. You called the other day asking for us to come by and immediately we scheduled you for a free courtesy inspection. Upon inspection the colors of the pavers were still rich and vibrant. We splashed some water on the deck and there was no color change (because the deck still held nice rich color), the water also beaded up nicely on the deck showing that the functionality of the sealer was still very much there. The only issues at all was 1) there were just a couple small spots where the sand had washed out from a constant water drip from your screen enclosure. There's no amount of sand or sealer that will fix that. If a Constant drip drip drip will wear down and erode the paver itself it will surely wash out some sand with it.
2) You stated that you didn't follow any of the after care/maintenance instructions that we provided you with, and as a result you had some minimal growth. So we presented you with the same maintenance option that was presented to you at the time of the initial estimate which is we can wash down the surface, apply the algaecid, touch up the few sand spots and apply 1 additional coat of sealer.
All we asked was that you simply cover the material cost associated with doing so. Which is the $250 option we provided. In no way was that to "fix" something we "messed up", but more accurately to perform the routine after care/maintenance that we presented you with a year and a half ago at the original time of service.

We leave each customer with instructions on how to care for and maintain their pavers so that future issues can be avoided. Although our coating is extremely robust, its not bulletproof and in order to keep things looking their best some very very minimal maintenance is needed.
Its unfortunate that you didn't follow those guidelines and are now blaming us.
All in all your deck still looked really good and is a tremendous improvement from the state it was in prior to us doing any work.

Customer Response • Jun 25, 2020

Everything you just said is false. I never tried to do anything to my own pavers. You may not like my review but you had a chance to correct the issue but you didn't.

Premier is a great company, I'm so glad I saw their truck in the neighborhood. Jason , a worker gave me their card and the time to explain their product. Nick came out a bid our job and from that point, it was a perfect experience. They came when they promised, they updated me all along the way (As we were watching weather) and finished in record time. Ours was a new deck but still a very good experience. Price was right too.

Premier Coatings Brick Paver Sealing Response • May 29, 2020

Thank you so very much for the business ma'am. You were a pleasure to work with.
I know you have many options when it comes to choosing a company to seal your pavers and I appreciate that you put your trust in us.
All the best.
-Ron

Great work, on time and very informative. Would definitely recommend.

Premier Coatings Brick Paver Sealing Response • May 13, 2020

Hey ***! Thanks so much for the review as well as rhe referral to your brother.

We greatly appreciate your business and support.

All the best.
-Ron

Great company to do business with. Honest and customer oriented. Second time around cleaning and resealing my pool pavers. Could not be more pleased. Take their time to make sure job is done right and to customer satisfaction. Recommend Ron and his crew to all who want a terrific job done.
Happy to know them.

***
Citrus Springs FL

Premier Coatings Brick Paver Sealing Response • Aug 24, 2019

Thanks for the excellent review Mr ***. Your business and trust in us means a lot. We appreciate you choosing us.
All the best.
-Ron

We had an awesome experience.
It's rare to do business with a company, in our area, and have great service and communication.

Premier Coatings sent a very knowledgeable and professional crew to our house. Impressed with them answering all our questions. Had to start at square one after finishing because of fire hydrant being flushed close by right as they finished up. They willingly applied more sand and another coat of sealer to ensure none had been washed off during the flush. They also finished up in the rain and offered to come back to make sure sealer was OK.

This is not a company that I would ever hire again, nor would I refer any friends or family to. I have actually made sure to steer several customers away just by inviting them over to look at my pavers. What they showed us by actual water demonstration, what they told us about their superior product over other companies was a total lie. Their product barely held up a year. I attempted to have them come back. Missed calls, No show appointments. Very unprofessional behavior. I have already had two other paver sealer companies come out and look at my pavers, look at my contract and do a test on my pavers (which is what they were supposed to do and never did) and was told that their was no way this company used 3 coats of Semi-Gloss sealant. I will make sure to leave this review on as many sites as possible to save a customer the waste of money. They do a lot of business in the Trinity area and it is a shame to scam homeowners. I was open to give them the opportunity to correct their mistake, and I had many customers to refer them to, but now my customers have all gone to another company that will be re-sealing my pavers. I have actually gone out and looked at the work this company has done 2 years out and it seemed to hold up pretty good. The quality of work speaks for itself when you see it, not when you hear lies out of an owners mouth. Again, be very careful if you use this company, you will be disappointed within a 1 year. The 3 year warranty is useless.

Premier Coatings Brick Paver Sealing Response • Feb 18, 2019

Please note, before ever being notified by the Revdex.com about this customer review, we have already completely re done the job for the customer and made sure it was to her satisfaction.

Long story short, the product that we were using for a long time with excellent results had a bad batch which led to product failure.

We have switched to a much more consistent product that offers longer lasting and more durable results so that we can avoid this situation in the future.

Again, this issue has been completely resolved between the customer and I before any involvement from the Revdex.com or any 3rd party.
We take customer service very seriously and in the very rare case there is a concern, our goal is to address it as soon as possible.

Great experience from initial call, in person estimate, scheduling and completion of the job.
Weve seen the company in our neighborhood several times and all our neighbors had really high remarks to say about the company.
One of my neighbors however, used a different company and you can really see the difference with the attention Premier Coatings puts into their work,

I especially like that the owner personally came out to provide the estimate as well as folllow up after the job to make sure we were happy.
very prompt, courteous and professional. will certainly be using again.

Premier Coatings Brick Paver Sealing Response • Jan 29, 2019

Thanks ***!
Really appreciate the great review.
Enjoy the beautiful new look on your pavers!
All the best.
-Ron

Job looks amazing. Have had my pavers serviced many times in the past but have never had this much color or beauty brought out. Very very happy and will only use them in the future.

Premier Coatings Brick Paver Sealing Response • Nov 16, 2018

Hey Mr ***.
Very much appreciate the business as well as the review.

paid for a paver job, unsatisfactory results, doesn't look as if any work was done

Entered into contract 9/17. Didn't hear a peep from these ppl unless I initiated the conversation. Finally arrived to clean and regrout & seal outdoor pavers on 10/22. Crummy job. Hard to tell any work was done at all. I contacted them and a rep returned to my place last Friday. He said it was unsatisfactory and the entire job would need to be redone. It was not able to be touched up. Since that time, I have heard nothing from these ppl. I have called; not even a return call to my voicemail. No email. Nothing. They have taken my money, their person agrees it is a lousy job and no follow up since then. No refunds. No communication. NOthing.

Desired Outcome

either finish the job to which they contracted or refund my money as they have already wasted two months of my time. Obviously they are not concerned about my job bcz I've already paid in full.

Premier Coatings Brick Paver Sealing Response • Nov 05, 2018

1st and foremost I would like to state that the customer and myself have already reach an agreement on this matter before any involvement or notification from the Revdex.com. In the very rare circumstances that there are customer concerns we face them head on with extreme priority.

As stated to the homeowner during the initial estimate, we were in the busiest part of the year and had a 4 week waiting list. Which is the reason for the initial long wait time.

Upon completion of the job the customer contacted me with a few concerns. Immediately the following day (friday) I arranged for one of my techs to address all concerns. We did arrive as promised but inclement weather that day prevented us from actually performing the work.

The issue at hand was that there were areas on the deck that didnt get re sanded.

I certainly have not avoided the homeowner in anany way. Once he informed me that he had his concerns I instructed the office to refrain from processing his payment and will not process until all areas of concern are addressed.

I just want to say how impressed I am with professionalism and work of Premier Coatings. From the owner Ron S. to Jordan the technician that sealed our pavers - just excellent! Jordan took his time to go over everything at the beginning and then explained the car and maintenance in detail! This is our 2nd time using Premier Coatings and we are extremely happy and satisfied with the quality and beauty of their work. Thank you!

We were very impressed with Ron S. when he came out to give us a quote. Hired him on the spot. That was the end of our being impressed. What he promised we did not receive. We called him to discuss, he sent out a worker to check on it. The worker applied one more coat and left. We called back and left a lengthy and detailed message asking Mr. S. to return our call so that we could discuss our situation, he never did. Needless to say, we recommend avoiding this company.

Premier Coatings Brick Paver Sealing Response • Jun 12, 2018

After completion of the job, I received a call from the homeowner. He expressed a concern that the job looked really good, but a few hours after drying it didn't quite seem to have the luster they were going for and would like to have things inspected.

In an effort to make sure his concerns were addressed as soon as possible I sent my senior technician out to check over the job. (I usually would go out myself right away but I was out of town and didn't want the home owner to have to wait any longer than necessary).

What was observed was a very clean paver pool deck, nice even uniform sand joints, and a sheen to the pavers that had a semi gloss appearance.
Mr Landry expressed at the time that he was looking for a higher shine.

They went with the 3 coat option which on their estimate indicated it would in fact yield a semi gloss sheen.

Even though they had a semi gloss appearance, for free we applied an additional coat of sealer over the entire area, as a business gesture and an attempt to maintain excellent customer service.
Mind you, on their estimate sheet there is a separate line item that states "Each additional coat of sealer that the customer requests for addition shine will cost an additional $Ã?Ã?Ã?" (I don't have their file in front of me but I believe that cost was approx $250) but I didn't ask them to pay anything additional. I covered the labor for the team as well as the additional $250 worth of additional product, because I wanted to see them satisfied.

I'm sorry that our efforts were unsatisfactory in meeting their expectations, and I think I've demonstrated my willingness to accommodate. I did try to contact the homeowner 3 times today to try and resolve this however I have not been able to reach him.

Regards, Ron

I found a paver company working at my neighbor's house. I went over and asked him to look at my house to see what he could do for me. He didn't offer much information at that time, but gave me his card and said to call him. When I was ready (about a week later) I called him on two different times. He never answered or went to voice mail. I saw an ad in a flyer of our HOA monthly schedule for Premier Coatings. I called and got the most professional and friendly person (the owner Ron) that gave me a time that he would be here for an estimate, which was about 3 days later. He was here right on time and handled the estimation process quickly and efficiently answering all my questions with a full description of the process. He noted that there would be no request for payment of any kind until the complete job was satisfactorily done. I knew right then that I need not call anyone else after I was presented with the final estimate. It was very fair. He then said that he would call me back within three days to notify me when they could schedule the work to be done. He called back when promised and we agreed on the schedule. When he says that he will call back, he does so... promptly. The crew (James & Steve) arrived on time and worked very steadily and efficiently until the job was complete. All the time pleasantly explaining some things that I wondered about. They did a fantastic job and I will be recommending them to anyone I know that needs this service. Also, I will not hesitate to use them again myself when the need arises.

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Address: 16550 Scheer Blvd STE 5, Hudson, Florida, United States, 34667-4241

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