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Premier Community Management, Inc.

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Reviews Premier Community Management, Inc.

Premier Community Management, Inc. Reviews (7)

My first experience with Premier Management is that it is an unethical, lawless, self-serving cancer that is badly affecting the community. There is no reasonable way to deal with them other then to complain to higher powers. Thank god for organizations such as the Federal Trade Commission and the Consumer Financial Protection Bureau.

The community manager emailed the homeowner that we would refund the $25.00 and to confirm a mailing address.  This complaint has been resolved.

I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Company does not want to respond online to my claim because they do not want anything publicly accessible in their reply. They have credited me back $10, but I am not satisfied regarding their billing policies.

Premier Community Management charges $15 for a late fee. In addition they charge an additional $10 fee to send you a letter showing you have a late fee. They claim this is written in our HOA agreement and cannot be removed. I told [redacted] this is unethical billing procedures and she said this is typical for HOA communities. I do not agree. Furthermore their payment processes need to be changed so the community YMCA payment drop off is staffed and has a secured sign in as well as have the $10 online payment fee removed so homeowners like myself can pay our bill online.

Regards,

I have reviewed the response made by the business in reference to complaint ID 11148823,...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Denise E[redacted]

Have had several issues with this company. They should remove "professional" from their title for starters. I've had to come into the office for the 5th time because of notices that are either false of untimely. It took 3 visits just to get my address corrected. They send a notice that arrives 7 days after its dated date. The property managers are NEVER available to speak with. Hide behind secretaries and assistants.
I will be advising my HOA board to use another company immediately.
[redacted]Update 3/16/16[redacted]
Worst Community Management company I've ever had to deal with in my life! We've lived in the same community for 10 years with no issues until PCM took over about 18 months ago.
Lynne Nagore is the community manager. Never available to speak with. Takes days to respond. Only responds by email. Will never meet with you or return phone calls. Hides behind assistants and receptionists.
Hassles you and makes up fake citations to try to collect and extort money from community residents. It got so bad that I have resorted to taking a photograph of the front of my house EVERYDAY so that I have evidence to refute their claims. Tried to site me for weeds; proved them wrong because it was green belt area adjacent to property. Tried to say my grass was dead; Bermuda grass goes dormant in AZ in winter and winter Rye grass had not grown through yet. False citations for trash can being out too early / too late. The list goes on and on.

Please contact your Copper Basin community managers to discuss your account at [redacted].  Please ask for Manager [redacted] or Assistant Manager [redacted].

Thank you - Premier Community Management

Premier Management is as ineffective to the reality of the real world of peoples lives as is even possible. Petty, and overzealous are just a start when I choose to describe them after 6 years of Forced interaction.
I would not recommend to any community as a servicer for their needs.

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Address: 3930 S. Alma School Road #10, Chandler, Arizona, United States, 85248-4510

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