Premier Construction Services, Inc.

We apologize that you feel you were mistreated and for your feelings that we were non-communicative.Our records indicate that the company *** was backordered and failed to report this to usWedo apologize for that inconvenience. Once we were aware we did communicate via email on
three occasions with updatesWe know this brand is extremely popular and many time soften can not keep upwith the demand to distributors. We have reached out several times via email to you at the address supplied on your order...please check your spam or junk mail folder.I am Karen F* and did not hang up on youI remember the call and thought you had hung up as you were extremely angry and upset.It is never our goal to leave a single customer upset or unsatisfiedWe have been established for over years with the last years online as well. We realize product delays are upsetting but sometimes these horrible back orders occur.We made every attempt to communicate with regular updates...feel free to call us toll-free at anytime if you are not receiving these so we may investigate the nature of that.###-###-####I would be happy to discuss this further. The cameras were immediately refunded after I though you hung up the phoneI also emailed a copy of that transaction.Please call us with a new email so we may send you a copy of such for you records. Thanks,Karen F*

The product page for the item ordered does not state it includes a power supply.We will be happy to send a prepaid label for the return anyway.We will send one via email to the account on the order at that specified email address.There has been several emails sent to that party which I do not
believe is this initiator of this complaint.We happily will refund this

We agree with the fact that the order was placed for units 1035n10pkg.We immediately emailed the customer of a 5-dsy lead time.We were then told the item would ship Oct ** and then the ***.This is standard procedure at Interlogix as they do not have very reliable ETA datesThey
are constantly changing.We do not make this up and would ship if we couldThe bottom line equipment is still in production and not shippable even yet.I told the customer I have already cancelled this this order and refund the customer in full. he then threatened that I broke a "contract: and would call the Attorney General. Order was placed on the phone with the 5-day lead timeThe factory changes it and it was out of our control. REFUND ISSUED I have re-emailed the customer all our notifications.There were at least emails.Backorders are sometimes unpredictable.SAMPLE EMAIL: *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You representation of whether your site clearly details which model comes w/ a PS and which does not is simply just not true The only place this unambiguously shows this is buried deep in one of the attached vendor documents On top of that, you still have not addressed the completely misleading information I received from *** and team over multiple phone calls to your company ***, especially, over and over quoted that a PS does not come w/ either model, that it cannot even fit in the box, and that I should reference, "What's Included" which of course I had I relayed that I spoke to the vendor and confirmed that the one model did in fact come w/ a PS in the same packaging but she chose to not accept that fact and hang up on me I will not be doing anymore business w/ your company and want to ensure others are aware of your shady and ambiguous marketing approach
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
123Security have left EVERY point I made UNADDRESED so what does 100% Satisfaction Garantee even mean?To recap, it took 123Security days to respond to my initial claim, I am out of the state for weeks and I no longer have the packagingSince 123Security didn't respond in a timely manner (21/weeks to clarify) and my claim falls outside their Return Policy (which doesn't even cover missing merchandise), returning the product is no longer on the table. To clarify the timeline, which for some reason, now appears to concern 123Security, I contacted them the day the package was received, checked the functionality of all cameras, installed all the cameras, powered the system up and logged into it within days of receiptOnly after close scrutiny, did I realize that my security plan wasn't covered by your degrees cameras since we had designed the system to conform to the degree cameras Jessee guaranteed. Please refund the $immediately and let the matter be closed as per your 100% Customer Satisfation Guarantee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***,Thank you for your order and candid feedbackI am very sorry you feel mislead by our product detail pagesPlease know, however, that care and detail is taken to ensure the accuracy of published informationWhen mistakes do occur we are happy to accept the responsibilityIn such cases
the original website is involved to help resolve the issueHere are the facts as we see them:Customer ordered (1) 60-924-RF-TS-N: *** XT Talking Touchscreen, White, WITHOUT Power SupplyCustomer Received (1) 60-924-RF-TS-N: *** XT Talking Touchscreen, White, WITHOUT Power Supply3. 60-924-RF-TS-N does NOT include a power supplyCustomer should have ordered (1) 60-924-RF-TS: *** XT Talking Touchscreen, White, WITH Power SupplyThe information above is taken directly from the manufacturer's price listI have reviewed the descriptions for both products and can not find the discrepancy described in the complaint.Please keep in mind that the manufacturer employees many people from all walks of life and not everyone is an Intrusion subject matter expert whereas 80% of 123Security staffers are subject matter experts to ensure accurate information is conveyed via online or offline sales channels.Respectfully,***

[redacted],Here are the facts:1. Product ordered:  60-924-RF-TS-N - [redacted] XT Talking Touchscreen, White, WITHOUT Power Supply2. Product received: 60-924-RF-TS-N - [redacted] XT Talking Touchscreen, White, WITHOUT Power Supply3. Product required: 60-924-RF-TS     - [redacted] XT Talking Touchscreen, White, WITH Power SupplyOur product detail pages are consistent with the information above which is taken directly from the [redacted] price list and/or website.  We are more than happy to issue a full and prompt refund, or work with you to source a power supply unit. Return shipping is the sole responsibility of the customer, unless the product is defective (DOA) or was shipped in error, in which case we will supply a prepaid return shipping label. Please consult our 30-Day Return Policy for further details:http://help.123securityproducts.com/entries/24528377-returns---refundsWe believe this to be a just and fair return policy.Respectfully,[redacted]123Security###-###-####

Dear [redacted],We regret your dissatisfaction with your recent order.Here are the facts as we see them:[redacted]"[redacted] / [redacted] Compatible - operates with most cellular providers worldwide...Comes with cellphone and 1 Year / $100 cellular service...

included."The manufacturer, [redacted], determines which SIM card is included, not 123SecurityProducts.com . This is beyond our control, which is why we provided Return Authorization.Unfortunately, the product was received in used condition per the attached image(s).30-Day Return Policy: [redacted]Respectfully,[redacted]

We have a 100 percent satisfaction guarantee  and this is a promise to our customers.Simply return any item in new condition with all original packing and materials  for a full refund.We disagree with the customer and if he did order 16 cameras. Why would you install all 16 if...

the first camera proved to be not to his liking?He may still return any camera not of his liking. As long as they are in brand new condition a refund will be granted.  No one has denied this gentleman a refund or a return authorization. If he wants to keep the camerasI am sorry but  a refund may not be issued at all.  We cannot refund customers if they are keeping items and debate price after delivery/installation. Returns always welcome within 30 days. Happily.  OUR POSTED online policy for RETURNS:   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Reviewed both "What's included" as directed by [redacted] and on neither does it show comes w/ a power supply.  Upon follow up call w/ [redacted], she again reiterated over and over the -TS DOES NOT come w/ a PS which is totally false and was confirmed by vendor.  Feel free to review w/ your staff but she is obviously not appropriately trained on the products you sell.  Only deep in the attached documentation does it show the TS-N does not come w/ the power supply.  Nothing on your site shows these 2 models to be different and confirmed incorrectly by [redacted].  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The email sent was a phishing email that impersonated our company 123 Security Products.com.There was no connection between this email and 123 Security Products at all. It was sent to hundreds of people that are NOT our customers and never have been.It should be deleted after reported to the company...

IT of such companies receiving such emails.Once again this email if traced will be from an email provider not the [redacted]m domain.This individual is believing the lie of the phishing email. We are also a victim.

We emailed the customer along with this receipt when the item became sold out.A full refund was issued on May**, 2016.  I will attach a receipt for the Revdex.com records. I do  not know why this complaint was issued?