Premier Construction Services

Complaint: [redacted] I am rejecting this response because: I do not see a response Am I overlooking something? Premier put a lien on my property before providing me with an invoice and that can not be legal or fair The job took too long because of Premier As I mentioned they tried to cancel the appointment once one was finalized This company can not continue to treat customers this way I am not interested in removing the complaint Sincerely, [redacted]

[redacted] ***,Here are the facts:Product ordered: 60-924-RF-TS-N - [redacted] XT Talking Touchscreen, White, WITHOUT Power SupplyProduct received: 60-924-RF-TS-N - [redacted] XT Talking Touchscreen, White, WITHOUT Power SupplyProduct required: 60-924- - [redacted] XT Talking Touchscreen, White, WITH Power SupplyOur product detail pages are consistent with the information above which is taken directly from the [redacted] price list and/or website We are more than happy to issue a full and prompt refund, or work with you to source a power supply unitReturn shipping is the sole responsibility of the customer, unless the product is defective (DOA) or was shipped in error, in which case we will supply a prepaid return shipping labelPlease consult our 30-Day Return Policy for further details:http://help.123securityproducts.com/entries/24528377-returns---refundsWe believe this to be a just and fair return policy.Respectfully, [redacted] 123Security###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Reviewed both "What's included" as directed by [redacted] and on neither does it show comes w/ a power supply Upon follow up call w/ ***, she again reiterated over and over the -TS DOES NOT come w/ a PS which is totally and was confirmed by vendor Feel free to review w/ your staff but she is obviously not appropriately trained on the products you sell Only deep in the attached documentation does it show the TS-N does not come w/ the power supply Nothing on your site shows these models to be different and confirmed incorrectly by *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The email sent was a phishing email that impersonated our company Security Products.com.There was no connection between this email and Security Products at allIt was sent to hundreds of people that are NOT our customers and never have been.It should be deleted after reported to the company IT of such companies receiving such emails.Once again this email if traced will be from an email provider not the [redacted] m domain.This individual is believing the lie of the phishing emailWe are also a victim

We stand behind our original responseAll services were performed in accordance with the estimate providedUpon receipt of payment the Mechanics Lien was released and a copy has been sent to the customer

Complaint response ***:
The request for services came to us on *** through the customer’s insurance company with a note that the insured was looking to expedite this claim as quickly as possible We immediately dispatched an Estimator to the property to meet with the
Customer and followed up with an estimate and a contract for services the following dayOn *** we began work on the property with a scheduled completion date of ***
As projected, we completed the job on the targeted completion date pending the final job walk with the customer and any remaining punch list itemsOn *** we were notified that the customer was not happy with the services as there were additional areas of the property not covered by the insurance scope that she wanted to have done We assured the customer that we would immediately address any issues within our scope of work but we were unable to provide the additional services at this timeUnfortunately, the customer became unresponsive to the request for the final job walk, punch list items and collection of final payment
After several attempts to reach the customer we received a response on *** requesting again that we perform the additional work outside of the contracted servicesIn an effort to satisfy the customer we presented a change order identifying the cost to perform the additional services but it was rejected by the customer stating “it wouldn’t kill your company to do this at no charge” (email strand available for review)On *** we attempted again to coordinate the final walk, punch list items and collection of payment providing the following dates of availability; ***, *** or *** but none of the dates worked for customer.
To resolve the customers concerns and to be able to collect final payment, we then presented the customer with credits for the remaining punch list itemsThe customer denied the credits and demanded the punch list items be performed (email strand available for review)On *** we requested again dates that the customer was available to provide access to the property to perform punch list itemsAfter several communications and the intervening of the Insurance Company on *** we were able to gain access to the property and complete the punch list itemsUnfortunately, when payment was requested, the customer became unresponsive again
Per our contract, payment is due at time of completion therefore after several attempts to reach the customer, a day demand for payment was sent out As of *** we had not received payment and an email was sent to the customer noting our attempts to contact themThe email also noted that a day demand for payment had expiredAt that time, we explained that we would be forced to file a lien on the property (email strand available for review)On *** we had not received payment and a Lien was filedWe then reached out to the insurance company who had paid the claim to the customer (less the deductible) to assist in resolutionAfter several attempts by both our company and the Insurance Company, on *** we received a check for services and on *** the Lien was released
In conclusion, we as a company seek to provide exceptional service to our customers in a timely and profession manorUnfortunately as noted above, this job took much longer than necessaryThe customer is disputing $*** (which is the amount of the deductible) for delays however these delays were due to property availability and customer unresponsivenessAs you can see we have made several attempts to contact and schedule the completion of these repairs and as of today, all services within our scope of work have been performed and payment has been receivedWe ask that this complaint be removed from our Revdex.com reporting

Complaint: [redacted]I am rejecting this response because:  I do not see a response.  Am I overlooking something?  Premier put a lien on my property before providing me with an invoice and that can not be legal or fair.  The job took too long because of Premier.  As I mentioned they tried to cancel the appointment once one was finalized.  This company can not continue to treat customers this way.  I am not interested in removing the complaint.
Sincerely,[redacted]