Premier Credit Consulting, LLC

To whom this may concern, [redacted] enrolled in our services on 11/16/His afterwork fee was processed on 11/21/($159.00), which covered the initial set up of his account and his credit analysis that was sent himWe require a day in advance written cancellation notice and there is a final payment that will be drafted for the services renderedWe received his cancellation notice on 11/30/2015, which left him with a final payment on 12/21/of $I attempted to get ahold of the client several times to discuss his accountAlthough, we were not able to work on the clients student loans we performed other workWe sent out goodwill letters requesting for his late payment to be removedI spoke with the client on 12/28/I advised him his account was past due for the final payment that was supposed to process on 12/21/He told me he was advised to cancel because there was no work to doI told him I was going to speak with the Operations Manager and get back to himI contacted him on 01/04/to resolve his concerns and left him a voicemailWe are willing to work with the client to take care of the past due balanceAlso, the email he received on Christmas was automated and we sincerely apologizeI have attached a copy of his service agreement for reviewPlease let me know if there is anything else I may assist you with Thank you! Respectfully, Vivian L [redacted] Billing Manager Premier Credit Consulting, LLC Phone:###-###-#### eFax:###-###-#### Web:www.premiercredco.com

To whom this may concern,
      [redacted] enrolled in our services on 11/16/2015. His afterwork fee was processed on 11/21/2015 9 ($159.00), which covered the initial set up of his account and his credit analysis that was sent him. We require a 30 day in advance written...

cancellation notice and there is a final payment that will be drafted for the services rendered. We received his cancellation notice on 11/30/2015, which left him with a final payment on 12/21/2015 of $89.99. I attempted to get ahold of the client several times to discuss his account. Although, we were not able to work on the clients student loans we performed other work. We sent out goodwill letters requesting for his late payment to be removed. I spoke with the client on 12/28/2015 I advised him his account was past due for the final payment that was supposed to process on 12/21/2015. He told me he was advised to cancel because there was no work to do. I told him I was going to speak with the Operations Manager and get back to him. I contacted him on 01/04/2015 to resolve his concerns and left him a voicemail. We are willing to work with the client to take care of the past due balance. Also, the email he received on Christmas was automated and we sincerely apologize. I have attached a copy of his service agreement for review. Please let me know if there is anything else I may assist you with.
Thank you!
Respectfully,
Vivian L[redacted]
Billing Manager
Premier Credit Consulting, LLC
Phone:###-###-####
eFax:###-###-####
Web:www.premiercredco.com