Premier Disposal, Inc.

I spoke to *** and although I don't believe we are at fault here I agreed to send her $to help out with the cost of the repairHer husband is away and was in the service and I am happy to send the money especially due to the sacrifice her husband has made by being away from his
family.Thank You,*** ***

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Revdex.com:
I spoke with the owner by phone and am satisfied with his response and how he took Care of my complaint quickly
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As for the statement from the owner that they have made multiple calls is not true at all as I said this was the first time I had a large dumpster and the first time they complained that is why you will only find one photo. this company as a whole has been the worst service I have ever dealt with I am sure there will be more complaints to come when you provide such horrible service and will go as far to lie about it when confronted.. Never the less what is done is done and  I do not need to waste any more effort on this. 
Regards,
[redacted]

I am [redacted] the owner of Premier. First of all I want to apologize (even though I do not think it needed to be reported to the Revdex.com), I believe this could have been handled better on our part. During our weekly safety meeting, it was brought to my attention that the truck almost got stuck...

at this account at 3 different spots going to service the container. I told my staff that because a tow bill would cost about $700 and damage can be done to the drive that it is not in our best interest to continue servicing the account. Unfortunately on our side communication was lacking and [redacted] thought the driver got stuck 3x and relayed that to the [redacted], and more time should have been given to them to obtain different service prior to us removing the container.
I cannot continue to service this customer because of the circumstances, and apologize for the quick removal of the container. There will be no charge to this customer whatsoever for the delivery, removal or one service of the container.
 
Sincerely,
[redacted]

We have no record of this customer cancelling service. There is no email or letter that I can refer to. I did talk to my driver and he did confirm that they have not been putting the container at the curb for service, so I will give the benefit of the doubt. They could have called our office...

instead of making this complaint and it would have been taken care of. She states she cancelled service January 1, 2015, but we were closed on that day. I am sending a $51 check today which reflects the refund minus a $35 container removal fee.

We have left numerous messages for this customer about the amount of trash that they have. It is not just a one time occurrence. The pictures show how ridiculous the assumption that we would take this amount of trash is. Disposal alone, not to mention labor, fuel and container cost us well over...

$100 per month. No one is in business to lose money. I am accepting his desired settlement and will remove any charge for July. I just cannot go on any longer losing money from this customer.Thank You,[redacted]

Recently started working with this company. I paid for the service one month upfront. First dumpster removal was OK, even though I pay for biweekly service they came one week earlier, but driver said that he has to adjust his schedule with new locations , he also said that he will come next week free of charge. He did not came back next week. Next dumping service was horrible. They dumped half of the container, because there was a cardboard that was almost as size of the container. Driver did not even bother to come out of the truck and check if it is empty or not. I called the customer service to resolve this issue, may be get a discount or something because I know that it is not profitable for them to come out just for one call, but lady on the phone was not helpful at all she acted like I was the liar even though I offered to send her pictures of the container. She said that she can only dispatch the truck for extra charge.

I spoke to customer today and resolved the matter. Can will be removed today.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I just received this complaint and called the complaintant right away. Unfortunately it was at 6:45am and I did not realize it was so early so I totally apologize for the early call. In regards to this complaint, we did not purchase the company he was using yet. There is a 60 day approval process...

with the [redacted] and we are scheduled for close on December 1,2016. My company was servicing his account as a sub contractor from 10/1-12/1. We were not responsible for the removal of his containers as his complaint should be with [redacted] as he was a customer of theirs not [redacted] I am not allowed to remove the cans from his property as they are not owned by me.Once again I totally apologize for the early morning phone call. This complaint just upset me and I wanted to handle it right away and did not realize the time.
Regards,
[redacted]

Review: I canceled my service on August 1st after my scheduled pick up ONCE AGAIN was never picked up. After canceling Premier was supposed to pick up my trash can. It has now been 20 days, I have left 3 messages on the office voice mail and 1 on a manager voice mail with no return phone call. I have spoken to someone in the office on at least 3 occasions, who assures me the trash can will be picked up, but its still sitting there...TWENTY DAYS LATER.Desired Settlement: I just want these people to pick up my garbage can so the neighbors can stop yelling at me!

Business

Response:

I spoke to customer today and resolved the matter. Can will be removed today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On December 15, 2014 I came home to find one of the two trash cans from this company wedged into my mailbox. The post which is cemented into the ground has been dialoged. I contacted the company and was put on hold and was disconnected after about 1 minute. I called back and was told a field manager would call me back. I did not receive a call back. I contacted the company, again, on December 16th where I gave my information again and was told someone would call me back. They did not. I contacted the company again on December 17th. I was transferred to "[redacted]". [redacted] said there was nothing he could do and suggested that another garbage company may have done it. I explained to him that their company's cans are the only ones at the end of the driveway and no other garbage company would have stopped, causing the damage. He suggested I talk to neighbors to see about other garbage companies that may have caused the damage. He insisted this was the cause 3-4 times during the conversation. There are no skid marks, broken headlights, broken tail lights, there are no tire tracks in the lawn indicating that a car hit it. In addition, the second can was still standing in place next to the can wedged into my mailbox. There was no dead deer nearby, no car bumper or anything else pointing to an accident. [redacted] said "I GUARANTEE it was not my guy". He said he was sorry he couldn't come up with a solution to my problem. I told him he could fix the problem, but was refusing too. This is when he hung up on me. I called back and asked to speak to someone else. I was told he was the only person to speak to. I asked who owned the company and was told it was "[redacted]" and another family member. I asked to speak to the other owner. They would not provide me with a number to talk to the other owner. I have photos.Desired Settlement: I would like a check to cover the cost of a new mailbox, post, cement and contractor to dig out and replace the damaged mailbox.

New mailbox $55 plus tax

New wooden mailbox post $33 plus tax

Cement $3.80 plus tax

Contractor to complete work (my husband is overseas and is not home to do it)- approximately $200

Total cost $298.23

Thank you.

Business

Response:

I spoke to [redacted] and although I don't believe we are at fault here I agreed to send her $50 to help out with the cost of the repair. Her husband is away and was in the service and I am happy to send the money especially due to the sacrifice her husband has made by being away from his family.Thank You,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the check for $50.

Regards,

Review: I cancelled my service with this company in Jan 2015 after they failed to pick up my garbage in a timely manner. In some cases up to 2 weeks. After cancelling service, I just received an invoice billing me for May/June and July quarterly service. I had a credit on this account when I cancelled of $86.00 and they refused to send me the credit and pick up their garbage can.

PLEASE HELP. They are not ethical and should be put of business.Desired Settlement: I would like them stop billing me and pick up their garbage can which is in my driveway and accessible to driver. Additionally, I want them to send me the credit that was on my account when I cancelled.

Business

Response:

We have no record of this customer cancelling service. There is no email or letter that I can refer to. I did talk to my driver and he did confirm that they have not been putting the container at the curb for service, so I will give the benefit of the doubt. They could have called our office instead of making this complaint and it would have been taken care of. She states she cancelled service January 1, 2015, but we were closed on that day. I am sending a $51 check today which reflects the refund minus a $35 container removal fee.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response and will accept the terms with one notable exception. This business has 3 days to pick up the garbage can from my driveway from today's date.

Regards,

Review: Company came to pick up my 2 yard dumpster on 7/2 men got out of the truck looked at the dumpster and determined it was to full for them to pick up and left. I received a message from them on 7/7 to let me know the problem and since the dumpster was as full as it was they were going to have to start charging me 171.00 now as my monthly fee (originally 75.00) or they would need to cancel my service. I called back and explained this was not a normal load of trash and I would be more carful in the future not exceed the limit but was not willing to pay the 171.00 but would pay the 75.00 I told them I would move the dumpster to the center of the driveway to make this pick up easy for the truck to get they were fine with that. I also removed trash to lighten it up as well. My scheduled pick up was today 7/9 they showed up emptied the dumpster and took the dumpster with them. According to the customer bill of rights that can be found on their own website they are required to give 10 days notice before removing any equipment this did not happen I just wanted to inform you of their poor business practices.Desired Settlement: Will not be paying them for any service in July

Business

Response:

We have left numerous messages for this customer about the amount of trash that they have. It is not just a one time occurrence. The pictures show how ridiculous the assumption that we would take this amount of trash is. Disposal alone, not to mention labor, fuel and container cost us well over $100 per month. No one is in business to lose money. I am accepting his desired settlement and will remove any charge for July. I just cannot go on any longer losing money from this customer.Thank You,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

As for the statement from the owner that they have made multiple calls is not true at all as I said this was the first time I had a large dumpster and the first time they complained that is why you will only find one photo. this company as a whole has been the worst service I have ever dealt with I am sure there will be more complaints to come when you provide such horrible service and will go as far to lie about it when confronted.. Never the less what is done is done and I do not need to waste any more effort on this.

Regards,