[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As for the statement from the owner that they have made multiple calls is not true at all as I said this was the first time I had a large dumpster and the first time they complained that is why you will only find one photothis company as a whole has been the worst service I have ever dealt with I am sure there will be more complaints to come when you provide such horrible service and will go as far to lie about it when confrontedNever the less what is done is done and I do not need to waste any more effort on this Regards, [redacted] ***
I am [redacted] the owner of PremierFirst of all I want to apologize (even though I do not think it needed to be reported to the Revdex.com), I believe this could have been handled better on our partDuring our weekly safety meeting, it was brought to my attention that the truck almost got stuck at this account at different spots going to service the containerI told my staff that because a tow bill would cost about $and damage can be done to the drive that it is not in our best interest to continue servicing the accountUnfortunately on our side communication was lacking and [redacted] thought the driver got stuck 3x and relayed that to the [redacted] , and more time should have been given to them to obtain different service prior to us removing the containerI cannot continue to service this customer because of the circumstances, and apologize for the quick removal of the containerThere will be no charge to this customer whatsoever for the delivery, removal or one service of the container Sincerely, [redacted]
Recently started working with this companyI paid for the service one month upfrontFirst dumpster removal was OK, even though I pay for biweekly service they came one week earlier, but driver said that he has to adjust his schedule with new locations , he also said that he will come next week free of chargeHe did not came back next weekNext dumping service was horribleThey dumped half of the container, because there was a cardboard that was almost as size of the containerDriver did not even bother to come out of the truck and check if it is empty or notI called the customer service to resolve this issue, may be get a discount or something because I know that it is not profitable for them to come out just for one call, but lady on the phone was not helpful at all she acted like I was the liar even though I offered to send her pictures of the containerShe said that she can only dispatch the truck for extra charge
I just received this complaint and called the complaintant right awayUnfortunately it was at 6:45am and I did not realize it was so early so I totally apologize for the early callIn regards to this complaint, we did not purchase the company he was using yetThere is a day approval process with the [redacted] and we are scheduled for close on December 1,My company was servicing his account as a sub contractor from 10/1-12/We were not responsible for the removal of his containers as his complaint should be with [redacted] as he was a customer of theirs not [redacted] I am not allowed to remove the cans from his property as they are not owned by me.Once again I totally apologize for the early morning phone callThis complaint just upset me and I wanted to handle it right away and did not realize the timeRegards, [redacted]
We have left numerous messages for this customer about the amount of trash that they haveIt is not just a one time occurrenceThe pictures show how ridiculous the assumption that we would take this amount of trash isDisposal alone, not to mention labor, fuel and container cost us well over $per monthNo one is in business to lose moneyI am accepting his desired settlement and will remove any charge for JulyI just cannot go on any longer losing money from this customer.Thank You, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As for the statement from the owner that they have made multiple calls is not true at all as I said this was the first time I had a large dumpster and the first time they complained that is why you will only find one photothis company as a whole has been the worst service I have ever dealt with I am sure there will be more complaints to come when you provide such horrible service and will go as far to lie about it when confrontedNever the less what is done is done and I do not need to waste any more effort on this Regards, [redacted] ***
I am [redacted] the owner of PremierFirst of all I want to apologize (even though I do not think it needed to be reported to the Revdex.com), I believe this could have been handled better on our partDuring our weekly safety meeting, it was brought to my attention that the truck almost got stuck at this account at different spots going to service the containerI told my staff that because a tow bill would cost about $and damage can be done to the drive that it is not in our best interest to continue servicing the accountUnfortunately on our side communication was lacking and [redacted] thought the driver got stuck 3x and relayed that to the [redacted] , and more time should have been given to them to obtain different service prior to us removing the containerI cannot continue to service this customer because of the circumstances, and apologize for the quick removal of the containerThere will be no charge to this customer whatsoever for the delivery, removal or one service of the container Sincerely, [redacted]
Recently started working with this companyI paid for the service one month upfrontFirst dumpster removal was OK, even though I pay for biweekly service they came one week earlier, but driver said that he has to adjust his schedule with new locations , he also said that he will come next week free of chargeHe did not came back next weekNext dumping service was horribleThey dumped half of the container, because there was a cardboard that was almost as size of the containerDriver did not even bother to come out of the truck and check if it is empty or notI called the customer service to resolve this issue, may be get a discount or something because I know that it is not profitable for them to come out just for one call, but lady on the phone was not helpful at all she acted like I was the liar even though I offered to send her pictures of the containerShe said that she can only dispatch the truck for extra charge
I just received this complaint and called the complaintant right awayUnfortunately it was at 6:45am and I did not realize it was so early so I totally apologize for the early callIn regards to this complaint, we did not purchase the company he was using yetThere is a day approval process with the [redacted] and we are scheduled for close on December 1,My company was servicing his account as a sub contractor from 10/1-12/We were not responsible for the removal of his containers as his complaint should be with [redacted] as he was a customer of theirs not [redacted] I am not allowed to remove the cans from his property as they are not owned by me.Once again I totally apologize for the early morning phone callThis complaint just upset me and I wanted to handle it right away and did not realize the timeRegards, [redacted]
We have left numerous messages for this customer about the amount of trash that they haveIt is not just a one time occurrenceThe pictures show how ridiculous the assumption that we would take this amount of trash isDisposal alone, not to mention labor, fuel and container cost us well over $per monthNo one is in business to lose moneyI am accepting his desired settlement and will remove any charge for JulyI just cannot go on any longer losing money from this customer.Thank You, [redacted]