Premier Eurocars, LLC

In responding to this customer complaint I believe it is important to start with the facts The customer had their [redacted] with 284, miles towed to our shop in December, The customer informed us that the car had overheated and they had let it sit for a substantial period of time while they decided what to do with it They wanted to know if the car could be made safe and road worthy We evaluated the condition of the car and prepared a detailed estimate that we presented to them before doing any work informing them that the vehicle needed substantial work totaling over $4,plus tax including; a thermostat, water pump, catalytic converter, oxygen sensors, brakes front and rear, suspension components, filters, fluids change, and a windshield In addition, we did a compression test that showed that one cylinder was significantly low on compression Based on this we recommended that they NOT invest in fixing the car! They asked if we thought we could make the car safe to operate and we concurred that we could but that the long term outlook was not a good investment as other things would most likely go wrong given the cars condition They decided to have us proceed anyway We delivered the car back to them on December 18, and it ran fine until the end of March, when it needed another $of work for other smaller items unrelated to cooling or overheating Again, the car ran fine until September, when she brought the car in for overheating, an oil burning smell, and the washers not working The valve cover gaskets were leaking onto the exhaust, the crankcase vent valve was leaking, the cooling fan clutch had failed, the auxiliary cooling fan motor had failed, and a windshield washer nozzle had failed Of the $2,spent on this visit $was related to cooling system issues The quick synopsis by my son that the overheating was most likely caused by a component of the cooling system was accurate and anyone who knows anything about cars would know that is often the source of overheating issues That said, we performed a thorough diagnosis before doing any repairs and provided them with a detailed estimate prior to the work The car left our shop on September 22, In early December I received a call from the customer stating that the car was periodically overheating again but that she continued to drive it I advised her against driving it to prevent engine damage and asked her to bring the vehicle in so we could diagnose what was wrong I reminded her that we warranty our work and would be happy to determine what was wrong She declined our offer and instead attempted to get a refund from her credit card company for work that was approved and completed successfully claiming that she had paid us through another means than her card I sent a copy of her signed credit card receipt to the credit card company and they denied her claim Now she has filed this complaint Our offer to determine what is wrong with her car still stands and if it is related to the work we completed we will rectify it at our expense No one sends their work to others to get fixed and we will not either This is a very old car with poor compression, a history of overheating before it was brought to us, and unknown damage caused by driving an overheating vehicle since it was last at our shop Any skilled mechanic looking at the vehicle is sure to find numerous issues, which given the customer’s behavior, she will certainly blame on usThe dates and activities provided here are accurate and can be backed up by documented evidence including signed receipts by the customer We feel bad for the customer but did what we thought was right in advising her and her spouse to NOT invest in this vehicle To now have our reputation damaged because the customer regrets her decision is grossly unfair and completely inaccurate

In respondingto this customer complaint I
believe it is important to start with the facts. The customer had their *** with 284,
miles towed to our
shop in December, 2014.
The customer informed us that the car had overheated and they had let it
sit for a substantial period of time while they decided what to do with
it. They wanted to know if the car could
be made safe and road worthy. We
evaluated the condition of the car and prepared a detailed estimate that we
presented to them before doing any work informing them that the vehicle needed substantial
work totaling over $4,plus tax including; a thermostat, water pump,
catalytic converter, oxygen sensors, brakes front and rear, suspension
components, filters, fluids change, and a windshield. In addition, we did a compression test that
showed that one cylinder was significantly low on compression. Based on this we recommended that they NOT
invest in fixing the car! They asked if
we thought we could make the car safe to operate and we concurred that we could
but that the long term outlook was not a good investment as other things would
most likely go wrong given the cars condition They decided to have us proceed anyway
We delivered the car back to them on December 18,
and it ran fine until the end of March, when it needed another $of
work for other smaller items unrelated to cooling or overheating. Again, the car ran fine until September,
when she brought the car in for overheating, an oil burning smell, and the
washers not working. The valve cover
gaskets were leaking onto the exhaust, the crankcase vent valve was leaking, the
cooling fan clutch had failed, the auxiliary cooling fan motor had failed, and
a windshield washer nozzle had failed. Of
the $2,spent on this visit $was related to cooling system issues. The quick synopsis by my son that the
overheating was most likely caused by a component of the cooling system was
accurate and anyone who knows anything about cars would know that is often the
source of overheating issues. That said,
we performed a thorough diagnosis before doing any repairs and provided them
with a detailed estimate prior to the work.
The car left our shop on September 22, 2015.
In early December I received a call from the customer
stating that the car was periodically overheating again but that she continued
to drive it. I advised her against
driving it to prevent engine damage and asked her to bring the vehicle in so we
could diagnose what was wrong. I reminded her that we warranty our work and would be happy to determine what was
wrong. She declined our offer and
instead attempted to get a refund from her credit card company for work that
was approved and completed successfully claiming that she had paid us through
another means than her card. I sent a
copy of her signed credit card receipt to the credit card company and they
denied her claim. Now she has filed
this complaint. Our offer to determine
what is wrong with her car still stands and if it is related to the work we
completed we will rectify it at our expense.
No one sends their work to others to get fixed and we will not
either. This is a very old car with poor
compression, a history of overheating before it was brought to us, and unknown
damage caused by driving an overheating vehicle since it was last at our
shop. Any skilled mechanic looking at
the vehicle is sure to find numerous issues, which given the customer’s behavior, she will certainly blame on usThe dates and activities provided here are
accurate and can be backed up by documented evidence including signed receipts
by the customer. We feel bad for the
customer but did what we thought was right in advising her and her spouse to NOT invest in this vehicle. To now have our
reputation damaged because the customer regrets her decision is grossly unfair
and completely inaccurate

In responding to this customer complaint I
believe it is important to start with the facts.  The customer had their 1997 [redacted] with 284,858
miles towed to our shop in December,...

2014. 
The customer informed us that the car had overheated and they had let it
sit for a substantial period of time while they decided what to do with
it.  They wanted to know if the car could
be made safe and road worthy.  We
evaluated the condition of the car and prepared a detailed estimate that we
presented to them before doing any work informing them that the vehicle needed substantial
work totaling over $4,800 plus tax including; a thermostat, water pump,
catalytic converter, oxygen sensors, brakes front and rear, suspension
components, filters, fluids change, and a windshield.  In addition, we did a compression test that
showed that one cylinder was significantly low on compression.  Based on this we recommended that they NOT
invest in fixing the car!  They asked if
we thought we could make the car safe to operate and we concurred that we could
but that the long term outlook was not a good investment as other things would
most likely go wrong given the cars condition.  They decided to have us proceed anyway.
We delivered the car back to them on December 18, 2014
and it ran fine until the end of March, 2015 when it needed another $500 of
work for other smaller items unrelated to cooling or overheating.  Again, the car ran fine until September, 2015
when she brought the car in for overheating, an oil burning smell, and the
washers not working.  The valve cover
gaskets were leaking onto the exhaust, the crankcase vent valve was leaking, the
cooling fan clutch had failed, the auxiliary cooling fan motor had failed, and
a windshield washer nozzle had failed.  Of
the $2,350 spent on this visit $967 was related to cooling system issues.  The quick synopsis by my son that the
overheating was most likely caused by a component of the cooling system was
accurate and anyone who knows anything about cars would know that is often the
source of overheating issues.  That said,
we performed a thorough diagnosis before doing any repairs and provided them
with a detailed estimate prior to the work. 
The car left our shop on September 22, 2015. 
In early December I received a call from the customer
stating that the car was periodically overheating again but that she continued
to drive it.  I advised her against
driving it to prevent engine damage and asked her to bring the vehicle in so we
could diagnose what was wrong.  I reminded her that we warranty our work and would be happy to determine what was
wrong.  She declined our offer and
instead attempted to get a refund from her credit card company for work that
was approved and completed successfully claiming that she had paid us through
another means than her card.  I sent a
copy of her signed credit card receipt to the credit card company and they
denied her false claim.  Now she has filed
this complaint.  Our offer to determine
what is wrong with her car still stands and if it is related to the work we
completed we will rectify it at our expense. 
No one sends their work to others to get fixed and we will not
either.  This is a very old car with poor
compression, a history of overheating before it was brought to us, and unknown
damage caused by driving an overheating vehicle since it was last at our
shop.  Any skilled mechanic looking at
the vehicle is sure to find numerous issues, which given the customer’s behavior, she will certainly blame on us. The dates and activities provided here are
accurate and can be backed up by documented evidence including signed receipts
by the customer.  We feel bad for the
customer but did what we thought was right in advising her and her spouse to NOT invest in this vehicle.  To now have our
reputation damaged because the customer regrets her decision is grossly unfair
and completely inaccurate.