Premier Financial Services, LLC

Complaint: [redacted] I am rejecting this response because: In response to my complaints against Live Oak ALLERGY, the administrator stated that my issues were "primarily of a subjective nature"The billing office's refusal to respond to my complaints or return my repeated phone calls were not of a subjective natureI am amazed at the timely manner in which the clinic responded to the Revdex.comI spoke with the Doctor about this matter because the billing office would not respond to my callsThe administrator also stated that I had a history of not paying my bills on timeThe administrator needs to get on the same page with the office staffOn several occasions when I paid my bill at the office, the office staff would tell me that they did not know the actual account balance because of the billing office being behindThe billing office informed me not to pay the $until they contacted my insuranceTwo months later I received a past due noticeI paid the bill because I am not going to have my credit ruined due to another's actions/inactionsAgain, I ask that the clinic not charge me for the portion of the bill that the insurance did not pay Regards, [redacted]

To Whom It May Concern: This letter acknowledges the receipt of complaint filed to Revdex.com by the applicable partyPlease find the response to said complaint belowThe consumer indicates a number of issues, primarily of a subjective nature"Complaints (even to the Doctor) about billing procedures",
spanning the gamut from the duration of invoicing to reflections of prior paymentsIt is of routine, in this industry - that consumers as a whole are bad and or delinquent debtorsIn the case of this complainant, his position regarding failure to invoice, failure to provide information related to prior payments, etc., is contradictory to the recordThis Consumer has a pattern of delinquency dating back to his inception with our business in The complainant routinely maintained a debt on account that was consistently past due, exemplified in the present state by not having made payment on his acknowledged and understood debt fur a period of over days, despite being invoiced monthly and despite our continued provision of services throughoutNot having made payment on ones debt, up to the point of filing a complaint with the Revdex.com, speaks for itselfAs to the consumers direct complaint and alleged action/in-actionThe consumer is covered by what is known as a "T.P.A." or Third Party AdministratorTht.,sare managed by self insured policy holdersWe as providers of service arc under no contractual obligation to file and or contest any issues related to person's specific policy inclusions or exclusionsThe;, eonsumer was provide three services on the date in question, each of which arc unique and distinct in tbeir individual capacityThe consumer's administrator elected, based upon its internal criteria and logic, to exclude the principle service provided that dayThis in fact was not the office visit, referred to in the complaint-"The office should have known not to conduct the skin test and office visit on the same date"It is in fact a matter of necessity, and common sense-that an office, and or its affiliate staff, could not and would not perform any clinical care without the expressed order of the prescribing and or ordering Physician, thus necessitating an office visitAll of this said, we did advise the complainant that we would work to attempt to gain coverage for the services that were ordered by the physician, consented to by the consumer, and provided by the staffThe consumer was asked in the interim to make payment on his account while we worked to a satisfactory conclusionThis was evidently insufficient and rejected by the complainant - evidenced by the need to file this written complaintWe will continue to work to the desired end, as communicated to the consumer, regardless of his decision to discontinue services, I regret that the relationship we had hoped had been built over the previous plus years, was deemed unworthy of continued mutual respectWe wish nothing but the best for the complainant, and hope he finds health and well being in his futureRespectfully, KSK -Administrator

Complaint: [redacted]
I am rejecting this response because:
In response to my complaints against Live Oak ALLERGY, the administrator stated that my issues were "primarily of a subjective nature". The billing office's refusal to respond to my complaints or return my repeated phone calls were not of a  subjective nature. I am amazed at the timely manner in which the clinic responded to the Revdex.com. I spoke with the Doctor about this matter because the billing office would not respond to my calls. The administrator also stated that I had a history of not paying my bills on time. The administrator needs to get on the same page with the office staff. On several occasions when I paid my bill at the office, the office staff would tell me that they did not know the actual account balance because of the billing office being behind. The billing office informed me not to pay the $593.57 until they contacted my insurance. Two months later I received a past due notice. I paid the bill because I am not going to have my credit ruined due to another's actions/inactions. Again, I ask that the clinic not charge me for the portion of the bill that the insurance did not pay.     
Regards,
[redacted]