Premier Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Aspen Dental has relined this denture times already and in an effort to make the denture fit better and mesh with the lower teeth, they ground away several of the back teeth on the denture This did nothing to improve the fit of the denture If anything it made it worse and increased the pressure on the denture causing it to break down the middle I told them from the beginning that the denture did not fit properlyThe teeth are much smaller than my original teeth, do not mesh properly with the lowers and cause great discomfort when attempting to eat even the softest of foods Biting into a sandwich or similar food causes the back of the denture to lose its hold and even pull out of my mouth This denture was not made properly in the first place, does not fit my mouth and never did and for $I should be able to expect a better fit Another dentist I consulted for an unrelated matter even told me the denture does not fit properly and should be remade SATISFACTION GUARANTEED is obviously not the case because 'make do' efforts at adjustment are not solving the problem!! Regards, [redacted] ***

AspenDental October 6, 2017*** ***
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*** ** ***RE: Aspen Dental Account Number *** Revdex.com ID Number 12403684 Dear Mr***: Thank you for sharing your concerns about your experienceI am writing in response to your letter regarding
your treatment atthe Elyria, OH Aspen Dental branded practice owned and operated by *** *** ***I certainly do apologize for any inconvenience. I have received your complaint filed with the Revdex.comI apologize for the delay in receiving, your x-raysThey were mailed on 09/25/to ***iI have also enclosed a digital copy on CD, I appreciate you giving inc the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaint, I am available for and further questions at the below contact information. Sincerely, Janice M*** Patient Satisfaction Specialist Aspen Dental Management, IncPhone: ***, Extension *** Enclosures (1)

June 30, 2016 Mr*** *** *** *** ** *** ** *** RE: Aspen Dental Account Number *** Revdex.com ID # *** Dear Mr***: Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the
Elyria, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLCI certainly do apologize for your experience at the Elyria, OH Aspen Dental office. I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Aspen Dental Elyria, OH Office Manager, Rhonda with whom you recently spoke toRhonda advised me that the dentist has agreed to provide a reline of your denture at no cost to youPlease contact Rhonda at the dental office at (440) 324-(option 2) to make an appointment for this treatment. I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, Ron H*** Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-866-273-8606, Extension 1329 Fax: (315) 295-2589 E-mail: rh***@aspendental.com

From: H[redacted], Ron <rh[redacted]@aspendental.com>Date: Thu, Jun 30, 2016 at 3:27 PMSubject: RE: [redacted]...Revdex.com ID # [redacted]To: [redacted] <[redacted][email protected]>Cc: [redacted] Jaime E[redacted] <[email protected]>
Dear Ms. [redacted],
 
I have forwarded Mr. [redacted]’s response to the dental office for review by the manager and dentist.  All treatment recommendations and options are determined by the dentist.  I encourage Mr. [redacted] to contact the dental office directly at (440) 324-2600 (option 2) to make an appointment to meet with the dentist.  The dentist will determine if replacement of the denture is necessary, or warranted and at what if any cost to the patient.
 
Thanks,
 
 
Sincerely,
 
Ron  H[redacted]
 
Ron H[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: 1-866-273-8606, Extension 1329
Fax: (315) 295-2589
E-mail: rh[redacted]@aspendental.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Aspen Dental has relined this denture 4 times already and in an effort to make the denture fit better and mesh with the lower teeth, they ground away several of the back teeth on the denture.  This did nothing to improve the fit of the denture.  If anything it made it worse and increased the pressure on the denture causing it to break down the middle.  I told them from the beginning that the denture did not fit properly. The teeth are much smaller than my original teeth, do not mesh properly with the lowers and cause great discomfort when attempting to eat even the softest of foods.  Biting into a sandwich or similar food causes the back of the denture to lose its hold and even pull out of my mouth.  This denture was not made properly in the first place, does not fit my mouth and never did and for $1034.00 I should be able to expect a better fit.  Another dentist I consulted for an unrelated matter even told me the denture does not fit properly and should be remade.  SATISFACTION GUARANTEED is obviously not the case because 'make do' efforts at adjustment are not solving the problem!!
Regards,
[redacted]