Premier Finish Autobody

Complaint: [redacted] I am rejecting this response because: they are not willing to honor my request for a refund for unsatisfactory work despite giving multiple times to correct the issues statedI feel my only option now is legally taking it through the courts which is Unfortunately looking like what must be done Sincerely, [redacted]

12/9:08am Mediator called CONS for updateLeft VM12/9:20am CONS called Mediator backNo update, no contact"No work has been done to my car since the complaint was filedI've kept it in the same condition in case I needed to show anyone what it looked likeThe disputed amount represents the amount of work not done or done improperlyI would be open to setting up a payment plan where they pay me in installments."

While we greatly appreciate your patience [redacted] , we are not financially in a position to refund the amount requested at this time In all honestly we have always intended on taking care of the issue by repainting your parts as we did the last time for your rocker panels and wheel opening mouldings I do want to make it clear that we had no intentions on leaving you without the job done and the lifetime warranty being honored which we give all of our customers and we promised we would do Currently we are working with only myself (***) as the only point of communication and [redacted] as the only one doing all prep, body and paint work so if you are willing to arrange a set date for you to drop your Durango off to fix the issue, we will fit it in right away and take care of the rest of the issues We ask that you understand we are running a small family business with only [redacted] and myself and we also have three children and other things in life that we are trying to balance until our business has grown enough to have other fulltime employees We did overlook and get side tracked in remembering your needs but we have no problem at all fixing the issue still Please let me know if you would like to arrange a day and time to get.your vehicle in to the shop so we can attampt to fix the issue Thank you

12/9:38am Mediator called BUS to discuss resolutionLeft message for owner12/9:05am Mediator called BUS to discuss resolutionLeft VM.12/2:55pm Mediator called BUS to discusses resolutionLeft VM01/05/2018: Mediator emailed business requesting contact.01/06/2018: You can have them call meon MondayI will be available anytime after12pm.1/8/1:49pm Mediator called BUS to discuss resolutionLeft VM1/8/2:15pm BUS calls Mediator [redacted] : "We gave him a big discount in the upfront pricing, so the job should've been about $to begin with, he knows he got a big discount, we can't afford to pay him back all of what he's disputing because the second half of the year is really bad for usSo I'll have to talk to the other business owner and figure out what we feel he's entitled to so that it's fair to both us and himYou can call me back tomorrow afternoon."1/9/3:32pm Mediator called BUS to follow up on previous conversationLeft VM1/16/10:28am Mediator called BUS to follow up on previous conversationLeft VM1/16/3:34pm Mediator called BUS to follow up on previous conversationLeft VM

Complaint: [redacted] I am rejecting this response because:I have been beyond patient with allowing them time to resolve the issues I have stated in my original claimTime and time again I was told to expect to be contacted to get my vehicle back in to be completed properlyI understand the demands of being a parent I also have kids and work two full time jobsWhich in part is why I was very understanding to the delays and not being contacted back when I was told I wouldAt this point it's been over a year from the day I first dropped off my vehicle to have service done that I paid for in full, but it's yet to be handledMultiple times I was put aside so that new customers could be taken care of instead of someone's who's money you already hadAt this time I do not have the confidence in this business to resolve my issue as it's gone on for over a year and feel I would still be waiting to hear back about finishing my vehicle if I had not filed this complaintI would like a refund for unsatisfactory work and time I've wasted trying to get these issues resolvedThank you for your offer to attempt to finish resolving my concerns but I do not think it's in my.best interest to again believe the statement will be upheld and me not put off again Sincerely, [redacted]

12/9:38am Mediator called BUS to discuss resolutionLeft message for owner. 12/9:05am Mediator called BUS to discuss resolutionLeft VM.12/2:55pm Mediator called BUS to discusses resolutionLeft VM. 01/05/2018: Mediator emailed business requesting contact.01/06/2018: You can have them call meon MondayI will be available anytime after12pm.1/8/1:49pm Mediator called BUS to discuss resolutionLeft VM. 1/8/2:15pm BUS calls Mediator*** ***: "We gave him a big discount in the upfront pricing, so the job should've been about $to begin with, he knows he got a big discount, we can't afford to pay him back all of what he's disputing because the second half of the year is really bad for usSo I'll have to talk to the other business owner and figure out what we feel he's entitled to so that it's fair to both us and himYou can call me back tomorrow afternoon."1/9/3:32pm Mediator called BUS to follow up on previous conversationLeft VM. 1/16/10:28am Mediator called BUS to follow up on previous conversationLeft VM. 1/16/3:34pm Mediator called BUS to follow up on previous conversationLeft VM.

See response from 08-21-

While we greatly appreciate your patience ***, we are not financially in a position to refund the amount requested at this time In all honestly we have always intended on taking care of the issue by repainting your parts as we did the last time for your rocker panels and wheel opening
mouldings I do want to make it clear that we had no intentions on leaving you without the job done and the lifetime warranty being honored which we give all of our customers and we promised we would do Currently we are working with only myself (***) as the only point of communication and *** as the only one doing all prep, body and paint work so if you are willing to arrange a set date for you to drop your Durango off to fix the issue, we will fit it in right away and take care of the rest of the issues We ask that you understand we are running a small family business with only *** and myself and we also have three children and other things in life that we are trying to balance until our business has grown enough to have other fulltime employees We did overlook and get side tracked in remembering your needs but we have no problem at all fixing the issue still Please let me know if you would like to arrange a day and time to get.your vehicle in to the shop so we can attampt to fix the issue Thank you

Complaint: ***
I am rejecting this response because:I have been beyond patient with allowing them time to resolve the issues I have stated in my original claimTime and time again I was told to expect to be contacted to get my vehicle back in to be completed properlyI understand the demands of being a parent I also have kids and work two full time jobsWhich in part is why I was very understanding to the delays and not being contacted back when I was told I wouldAt this point it's been over a year from the day I first dropped off my vehicle to have service done that I paid for in full, but it's yet to be handledMultiple times I was put aside so that new customers could be taken care of instead of someone's who's money you already hadAt this time I do not have the confidence in this business to resolve my issue as it's gone on for over a year and feel I would still be waiting to hear back about finishing my vehicle if I had not filed this complaintI would like a refund for unsatisfactory work and time I've wasted trying to get these issues resolvedThank you for your offer to attempt to finish resolving my concerns but I do not think it's in my.best interest to again believe the statement will be upheld and me not put off again
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: they are not willing to honor my request for a refund for unsatisfactory work despite giving multiple times to correct the issues statedI feel my only option now is legally taking it through the courts which is Unfortunately looking like what must be done
Sincerely,
*** ***

12/9:08am Mediator called CONS for updateLeft VM. 12/9:20am CONS called Mediator backNo update, no contact"No work has been done to my car since the complaint was filedI've kept it in the same condition in case I needed to show anyone what it looked likeThe disputed amount represents the amount of work not done or done improperlyI would be open to setting up a payment plan where they pay me in installments."

Complaint: ***
I am rejecting this response because: they are not willing to honor my request for a refund for unsatisfactory work despite giving multiple times to correct the issues statedI feel my only option now is legally taking it through the courts which is Unfortunately looking like what must be done
Sincerely,
*** ***

See response from 08-21-17

While we greatly appreciate your patience [redacted], we are not financially in a position to refund the amount requested at this time.  In all honestly we have always intended on taking care of the issue by repainting your parts as we did the last time for your rocker panels and wheel opening...

mouldings.  I do want to make it clear that we had no intentions on leaving you without the job done and the lifetime warranty being honored which we give all of our customers and we promised we would do.  Currently we are working with only myself ([redacted]) as the only point of communication and [redacted] as the only one doing all prep, body and paint work so if you are willing to arrange a set date for you to drop your Durango off to fix the issue, we will fit it in right away and take care of the rest of the issues.  We ask that you understand we are running a small family business with only [redacted] and myself and we also have three children and other things in life that we are trying to balance until our business has grown enough to have other fulltime employees.  We did overlook and get side tracked in remembering your needs but we have no problem at all fixing the issue still.  Please let me know if you would like to arrange a day and time to get.your vehicle in to the shop so we can attampt to fix the issue.  Thank you.

12/22 9:38am Mediator called BUS to discuss resolution. Left message for owner. 12/27 9:05am Mediator called BUS to discuss resolution. Left VM.12/28 2:55pm Mediator called BUS to discusses resolution. Left VM. 01/05/2018: Mediator emailed business requesting contact.01/06/2018: You can have them call meon MondayI will be available anytime after12pm.1/8/18 1:49pm Mediator called BUS to discuss resolution. Left VM. 1/8/18 2:15pm BUS calls Mediator. [redacted]: "We gave him a big discount in the upfront pricing, so the job should've been about $3500 to begin with, he knows he got a big discount, we can't afford to pay him back all of what he's disputing because the second half of the year is really bad for us. So I'll have to talk to the other business owner and figure out what we feel he's entitled to so that it's fair to both us and him. You can call me back tomorrow afternoon."1/9/18 3:32pm Mediator called BUS to follow up on previous conversation. Left VM. 1/16/18 10:28am Mediator called BUS to follow up on previous conversation. Left VM. 1/16/18 3:34pm Mediator called BUS to follow up on previous conversation. Left VM.

Complaint: [redacted]
I am rejecting this response because:I have been beyond patient with allowing them time to resolve the issues I have stated in my original claim. Time and time again I was told to expect to be contacted to get my vehicle back in to be completed properly. I understand the demands of being a parent I also have 4 kids and work two full time jobs. Which in part is why I was very understanding to the delays and not being contacted back when I was told I would. At this point it's been over a year from the day I first dropped off my vehicle to have service done that I paid for in full, but it's yet to be handled. Multiple times I was put aside so that new customers could be taken care of instead of someone's who's money you already had. At this time I do not have the confidence in this business to resolve my issue as it's gone on for over a year and feel I would still be waiting to hear back about finishing my vehicle if I had not filed this complaint. I would like a refund for unsatisfactory work and time I've wasted trying to get these issues resolved. Thank you for your offer to attempt to finish resolving my concerns but I do not think it's in my.best interest to again believe the statement will be upheld and me not put off again.
Sincerely,
[redacted]

12/22 9:08am Mediator called CONS for update. Left VM. 12/22 9:20am CONS called Mediator back. No update, no contact. "No work has been done to my car since the complaint was filed. I've kept it in the same condition in case I needed to show anyone what it looked like. The disputed amount represents the amount of work not done or done improperly. I would be open to setting up a payment plan where they pay me in installments."