Premier Furniture Solutions

This company makes you put down money then when you cancel the item they keep your money for days using your money for all that time and lie to you about your return of money

I have never in my life received such degrading, insulting and offensive customer service until I spoke to [redacted] from PFSMy mom has low-income so while I was discussing her late account I made it perfectly clear that a payment wouldn't be able to be applied towards her account until August 20thThis is when her social security income comes inHe had the indecency to ask whether I'd be receiving any income or whether my brother would be receiving any income to apply towards her accountI again made it perfectly clear that there'd be no income coming in from anywhere and that if there was I'd let him knowHe then questioned how my family and I would be getting by without any income until August 20thHe mentioned that he found it hard to believe that we didn't have any income and was simply very disrespectful to my family and I while I was on the phone with him, and with the service and unethical questions he dared to ask meHow is it that he was skeptical about my moms income when she was financed through them in the first place? That to me is very unprofessionalBeing a financial representative in trying to assist the customer is one thing however; invading our personal life with such degrading questions is merely crossing the line in his occupationI have never been on the phone for so long repetitively discussing the same thing over and over to someone who couldn't get the fact that my mom is low-income and that updating her account is out of our hands until August 20thHis obsession over her account status felt threatening and very degradingTo excessively state that my mom's current account status will be reporting to the credit bureau in assuming that she doesn't care about it was unbelievableThis is especially when I had informed him that she intends to keep her account up to date and that no one cares about their credit more than themselves according to my mom He had earlier mentioned that our conversation was being recordedWhen I later asked if our conversation was being recorded he replied no I asked him if he had an employer ID and he again mentioned he didn't and that he was the only [redacted] in that company If indeed recording was nonexistent then what happened to recording conversations for "quality purposes"? PFS evidently has no interest in that whatsoeverTo say that my family is disappointed with [redacted] Talamentes and PFS is the very leastWe regret being financed through such a company that would employ someone who would go through such extremes to recover an account that's not in perfect standing while knowing the information I had provided him repetitivelyThis has been without a doubt the worst customer service I've received and I hope that no one financed through PFS has to go through what my family and I had to go through

There interest is thru the roof , I think they took advantage of me cause I have less than perfect credit I ended paying almost twice of the value of the purchase.I needed the merchandise so I purchase the furniture at a hefty monthly payment that I really couldn't afford in the first,with a smaller interest rate would off been able to afford it easily

I bought furniture using Premiere Furniture SolutionsI purposely paid extra so I could pay off the account in the months free of interestThe day after the months was up they added $interest on to my accountI was logging in online to pay the $left on the contractI missed the deadline by days and was charged $interest???
I called there officeI spoke with two different sales people who told me they were sorry there was nothing they could do*** the supervisor claimed she couldn't help me either I am quite upset at the poor customer service and lack of ability to help meIf I had a similar problem with any credit card I had they would not have done thatBe wary of the fine print in the contract with this company

I have never in my life received such degrading, insulting and offensive customer service until I spoke to [redacted] from PFS. My mom has low-income so while I was discussing her late account I made it perfectly clear that a payment wouldn't be able to be applied towards her account until August 20th. This is when her social security income comes in. He had the indecency to ask whether I'd be receiving any income or whether my brother would be receiving any income to apply towards her account. I again made it perfectly clear that there'd be no income coming in from anywhere and that if there was I'd let him know. He then questioned how my family and I would be getting by without any income until August 20th. He mentioned that he found it hard to believe that we didn't have any income and was simply very disrespectful to my family and I while I was on the phone with him, and with the service and unethical questions he dared to ask me. How is it that he was skeptical about my moms income when she was financed through them in the first place? That to me is very unprofessional. Being a financial representative in trying to assist the customer is one thing however; invading our personal life with such degrading questions is merely crossing the line in his occupation. I have never been on the phone for so long repetitively discussing the same thing over and over to someone who couldn't get the fact that my mom is low-income and that updating her account is out of our hands until August 20th. His obsession over her account status felt threatening and very degrading. To excessively state that my mom's current account status will be reporting to the credit bureau in assuming that she doesn't care about it was unbelievable. This is especially when I had informed him that she intends to keep her account up to date and that no one cares about their credit more than themselves according to my mom. He had earlier mentioned that our conversation was being recorded. When I later asked if our conversation was being recorded he replied no. I asked him if he had an employer ID and he again mentioned he didn't and that he was the only [redacted] in that company. If indeed recording was nonexistent then what happened to recording conversations for "quality purposes"? PFS evidently has no interest in that whatsoever. To say that my family is disappointed with [redacted] Talamentes and PFS is the very least. We regret being financed through such a company that would employ someone who would go through such extremes to recover an account that's not in perfect standing while knowing the information I had provided him repetitively. This has been without a doubt the worst customer service I've received and I hope that no one financed through PFS has to go through what my family and I had to go through.

There interest is thru the roof , I think they took advantage of me cause I have less than perfect credit I ended paying almost twice of the value of the purchase.I needed the merchandise so I purchase the furniture at a hefty monthly payment that I really couldn't afford in the first,with a smaller interest rate would off been able to afford it easily.

This company makes you put down money then when you cancel the item they keep your money for 15 days using your money for all that time and lie to you about your return of money.

I have never in my life received such degrading, insulting and offensive customer service until I spoke to [redacted] from PFS. My mom has low-income so while I was discussing her late account I made it perfectly clear that a payment wouldn't be able to be applied towards her account until August 20th. This is when her social security income comes in. He had the indecency to ask whether I'd be receiving any income or whether my brother would be receiving any income to apply towards her account. I again made it perfectly clear that there'd be no income coming in from anywhere and that if there was I'd let him know. He then questioned how my family and I would be getting by without any income until August 20th. He mentioned that he found it hard to believe that we didn't have any income and was simply very disrespectful to my family and I while I was on the phone with him, and with the service and unethical questions he dared to ask me. How is it that he was skeptical about my moms income when she was financed through them in the first place? That to me is very unprofessional. Being a financial representative in trying to assist the customer is one thing however; invading our personal life with such degrading questions is merely crossing the line in his occupation. I have never been on the phone for so long repetitively discussing the same thing over and over to someone who couldn't get the fact that my mom is low-income and that updating her account is out of our hands until August 20th. His obsession over her account status felt threatening and very degrading. To excessively state that my mom's current account status will be reporting to the credit bureau in assuming that she doesn't care about it was unbelievable. This is especially when I had informed him that she intends to keep her account up to date and that no one cares about their credit more than themselves according to my mom. He had earlier mentioned that our conversation was being recorded. When I later asked if our conversation was being recorded he replied no. I asked him if he had an employer ID and he again mentioned he didn't and that he was the only [redacted] in that company. If indeed recording was nonexistent then what happened to recording conversations for "quality purposes"? PFS evidently has no interest in that whatsoever. To say that my family is disappointed with [redacted] Talamentes and PFS is the very least. We regret being financed through such a company that would employ someone who would go through such extremes to recover an account that's not in perfect standing while knowing the information I had provided him repetitively. This has been without a doubt the worst customer service I've received and I hope that no one financed through PFS has to go through what my family and I had to go through.

Review: Very Non-Professional Management & Billing Issues-Please Help!

On October 13th, 2015 I called PFS corporate office to discuss my account with you. I called to get my account squared away. Our current account balance should be under $400.00, our account balance should be interest free but our account is not.

My husband and I were told by a store representative that we were not going to have to pay interest when we did a re-selection based on the original defective furniture purchase . We were told that the 180 day interest free schedule would reboot. That was the promise that sold us to buy new furniture versus just returning it.

It was a huge selling point. We have had multiple conversations with Warren (at corporate headquarters). He was rude, short, not helpful and very non-professional. He did not listen to the facts. We even had your company talk to [redacted] Furniture (the store where we purchased the furniture) to reaffirm our facts; [redacted] was not customer centric at all he was just totally unprofessional. We even had Ashley Furniture send us the receipt in PDF form.

In late March/April 2015, an employee told my husband and me that this deal (reselection) would be interest free (same as cash-180 days) when we had the re-selection furniture delivered. Our re-selection furniture was delivered in June.

Lastly your management employee (Warren) also threatened me to report me to the credit bureaus. I have never been so offended by a management employee. He is a bad representation for your company. Prior to the new interest beginning to be added to our balance we paid our bill on time. It was shocking when we began to notice all the additional interest that was added to our balance. This is totally unfair and we need another management help us get fix our bill. Please call me at [redacted] /DCDesired Settlement: We would like PFS to stand by the initial promise to stand by an interest free 180-days since the res-election date. Warren, one of the managers at their Mesa, Arizona location should be terminated.

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PFS-[redacted]

Phone: [redacted]

I bought furniture using Premiere Furniture Solutions. I purposely paid extra so I could pay off the account in the 6 months free of interest. The day after the 6 months was up they added $270 interest on to my account. I was logging in online to pay the $27 left on the contract. I missed the deadline by 2 days and was charged $270 interest???
I called there office. I spoke with two different sales people who told me they were sorry there was nothing they could do. [redacted] the supervisor claimed she couldn't help me either. I am quite upset at the poor customer service and lack of ability to help me. If I had a similar problem with any credit card I had they would not have done that.
Be wary of the fine print in the contract with this company.