Premier Homes & Additions, Inc. Reviews (2)
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Premier Homes & Additions, Inc. Rating
Address: 254 Lawton Ave. Ste 1R, Cliffside Park, New Jersey, United States, 07010
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www.mygarrisonhomes.com
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To whom it may concern, RE: Case ID #*** This email is in response to the Revdex.com letter we received regarding the homeowner's complaint about their deck. Initially, the homeowner brought this issue to the attention of the on-site foreman, Jamie, at which time he instructed
them to contact the office so that the protocol could be followed where service issues are addressed The homeowner's called the office and spoke to myself to report their concern regarding the deck. They explained that they stained the deck several months earlier because they were experiencing sap seeping out of the lumber in some areas It was determined at that time that the homeowners were approximately year and months past their year warranty period, however, out of good faith practices we agreed to put their issue on the service person's schedule so that it could be evaluated. Although the homeowner’s understood this they stopped the site foreman the next day and again voiced their concerns about the sap and he explained that it is not uncommon for sap to seep out of the lumber. Since, we have received the Revdex.com letter and have forwarded the letter to our lumber supplier. Attached is Delaware Building Supply’s letter of response offering to go out themselves along with the treatment company to evaluate the deck. I have given Delaware Building Supply the homeowner’s contact information so this could take place and asked for them to follow up with me with their findings. Once I receive this information I will be sure to forward it to you for review Please let me know if you have any further questions at this time Thank you, *** *** ***
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Two representatives from MP flooring inspected the ***’s hardwood floor, informed them that this was only wear and tear, but Mr*** decided to still offer to replace their foyerMr*** accepted this offer and this was completed on January 30th, at no cost to the homeowners
Both parties agree the replacement of the floor has brought this claim to an end and all future service requests