I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved The business had failed at keeping open communication and making us a priority until complaints were made formally Once formal complaints were lodged then people took our issues seriously and made us a priority The excuse that weather prevented the back yard is just that an excuse, houses were dug and basements done, and of them were almost completly done before our yard was done It took months to get a tree put in, and even then it was done without communication We walked out one day and a tree was there Communication helps prevent a lot of issues and no one communicated until formal complaints were logged Since the Revdex.com complaint our issues are quickly being resolved and [redacted] of Premier Homes has been excellent and keeping in contact with us and ensuring our satisfaction of all work being done to get the issues fixed [redacted] has also been a great help and keeping us informed of what contractors were coming when, except for the tree which just showed up We are very happy with the work done in the back yard and the work done inside of the home by the drywall guys and paint guy, ***, all were very nice and made sure we were happy with the work We are still awaiting just the tile under the dishwasher to be done at this point Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved The business had failed at keeping open communication and making us a priority until complaints were made formally Once formal complaints were lodged then people took our issues seriously and made us a priority The excuse that weather prevented the back yard is just that an excuse, houses were dug and basements done, and of them were almost completly done before our yard was done It took months to get a tree put in, and even then it was done without communication We walked out one day and a tree was there Communication helps prevent a lot of issues and no one communicated until formal complaints were logged Since the Revdex.com complaint our issues are quickly being resolved and [redacted] of Premier Homes has been excellent and keeping in contact with us and ensuring our satisfaction of all work being done to get the issues fixed [redacted] has also been a great help and keeping us informed of what contractors were coming when, except for the tree which just showed up We are very happy with the work done in the back yard and the work done inside of the home by the drywall guys and paint guy, ***, all were very nice and made sure we were happy with the work We are still awaiting just the tile under the dishwasher to be done at this point Regards, [redacted]